Last Sunday, May 17th, I was at the FatFace store in Aberdeen to buy some shirts and left my glasses in the fitting room. I only realized it after I had already returned to my hometown. I contacted th... See more
Company replied
Location
Switch locationUnit 7 Bon Accord Centre,, George Street, AB25 1HZ Aberdeen,, Scotland, GB
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See what reviewers are saying
Dreadful - don’t go near this company. Order t-shirts for my holiday but didn’t arrive in time. Had an email half way through my holiday to say that ‘thank you for returning them’. That is a compl... See more
Company replied
Visited the Aberdeen store recently, lovely friendly staff and the shop was beautifully bright, clean and tidy. I don't live near a store and usually order online so it was nice to be able to browse... See more
Company replied
Has been a while since I bought from Fatface but recently bought items in store and online and was pleased to see the same good quality. The store has moved locations and is much smaller so it has lo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 7 Bon Accord Centre,, George Street, AB25 1HZ, Aberdeen,, Scotland, United Kingdom
4.7
Excellent
325 reviews
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I’ve bought many things from Fat Face…
I’ve bought many things from Fat Face just lately and am always happy with. My purchases.. The quality and value for. Money is second to none.
August 1, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
No update as to when my order would be…
No update as to when my order would be to collect in store… still waiting.
August 6, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your review.
I am so sorry to hear of the delay with your parcel. I have checked and I can confirm that the parcel has been marked being received and collected today.
EP
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic customer service
Helpful, friendly staff. Always nice to ho into a shop and ne greeted with a happy smiling face.
Good customer experience
August 5, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Simple and easy to buy online and get…
Simple and easy to buy online and get delivered to store
August 1, 2024
Reply from FatFace - ABERDEEN 4
Hello Hamish
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you are happy with your item, and received your order promptly. We look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - ABERDEEN 4
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Problem free
Smooth online ordering process, no problems at all. The items themselves are lovely and arrived in good condition. Staff in the shop when I collected were very pleasant as always.
July 4, 2024
Reply from FatFace - ABERDEEN 4
Hello Louise
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent delivery and well packaged
June 28, 2024
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave us your 5* review.
We are happy to hear your feedback regarding delivery, and packaging. We hope you love your order!
Take care. -GM
T-Shirts were great quality and fit
June 6, 2024
Reply from FatFace - ABERDEEN 4
Good afternoon,
Thank you for taking the time to post your review.
I am so pleased that you are enjoying your new order. I hope you continue to love our products as much as we do.
All the best, MM
BeautifulReceived a catalog in the mail and…
Received a catalog in the mail and ‘voila’ found a beautiful outfit! From start to finish, a very easy ordering process online!
June 12, 2024
Reply from FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Super fast delivery and quality clothes.
June 13, 2024
Reply from FatFace - ABERDEEN 4
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Great quality, long lasting, good for your money goods!
Excellent choice of clothes, always something new.
June 3, 2024
Reply from FatFace - ABERDEEN 4
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying your new order and that you find the choice of clothing to be excellent. I hope you continue to love our products as much as we do.
All the best, MM
Reply from FatFace - ABERDEEN 4
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Reply from FatFace - ABERDEEN 4
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your purchase!
Take care. -SW
Reply from FatFace - ABERDEEN 4
Good afternoon, Jennifer.
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.
Take care, JB
Reply from FatFace - ABERDEEN 4
Hi Gloria, thank you for taking the time to review. We're sorry that the fit wasn't quite right for you. I've passed the feedback on to our design team for their awareness. We hope we can provide 5 star clothing in the future! Take care, CD
Items arrived fast good quality
May 1, 2024
Reply from FatFace - ABERDEEN 4
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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