Fantastic service from the lady in the Abergavenny store. So friendly and helpful; ordered trousers for me and adjusted the price in line with the sale offer. Ordered on Saturday, delivered and ready... See more
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See what reviewers are saying
I can always rely on fatface style and quality. Plus their next day delivery service is just weekday a working mum needs. I'm one happy customer
Company replied
Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was abl... See more
Company replied
Since Next have bought FatFace you can't see your previous orders online in your account which had made things very difficult for my husband when he had a faulty jumper that started to come apart as h... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 High Street, NP7 5RY, Abergavenny, Gwent, United Kingdom
- 01873 851565
4.8
Excellent
149 reviews
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Ordered trousers on line to be…
Ordered trousers on line to be delivered to local store. Brilliant trousers and brilliant service from staff!
April 12, 2023
Reply from FatFace - ABERGAVENNY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - ABERGAVENNY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - ABERGAVENNY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy to order & collect.
Easy to order & select, no issues with website to complete purchase. Great selection of clothes, choice of collection or delivery. Ease of collection, parcel in my hand within minutes, great service.
April 12, 2023
Reply from FatFace - ABERGAVENNY
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great service
Great service from the girls in Abergavenny store. Collected an item, purchased an item & then they ordered another item to be delivered.
April 11, 2023
Reply from FatFace - ABERGAVENNY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Excellent service 👍
March 23, 2023
Reply from FatFace - ABERGAVENNY
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Smooth ordering and delivery as usual
Smooth ordering and delivery as usual. Thanks .
Love my new bag. Quality always good.
March 8, 2023
Reply from FatFace - ABERGAVENNY
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
I used the new click and collect at…
I used the new click and collect at your Abergavenny store and apparently was the first customer to use it. The assistants were fantastic. I found this option so easy and convenient and will definitely do this again for my online purchases.
March 17, 2023
Reply from FatFace - ABERGAVENNY
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Abergavenny store.
Take care, JB
Great service
January 11, 2023
Unprompted review
Reply from FatFace - ABERGAVENNY
Thank you so much for your comments. We deeply appreciate it! - RS
Fantastic customer service at local store
Tried to return an item to the store in Abergavenny but I had the wrong receipt. The sales assistant spent ages identifying my purchase on their system using my credit card as a reference and was able to give me a refund. She was super helpful and really made my day. Thanks Robyn!
January 6, 2023
Unprompted review
Reply from FatFace - ABERGAVENNY
Amazing review! This is the service that we adhere to here at FatFace! We are so pleased we could help :) - RS
Staff very helpful
Staff very helpful! Nothing was too much bother even though I could see how busy they all were.
November 19, 2022
Reply from FatFace - ABERGAVENNY
Good Afternoon,
Thank you for your feedback regarding your trip to the Abergavenny store. It is so wonderful to read such lovely feedback!
All the best - KS
Great!
Bought online a pair of denim trousers. Great quality but a size bigger. Went to the local shop to change them for a smaller size and the shop assistants were really great to help me. I do really like buying from FatFace.
October 24, 2022
Reply from FatFace - ABERGAVENNY
Thank you so much for your 5* review. We are thrilled to hear that you had such a great experience when shopping with us! Your comments will be fed back to our amazing team in store! - RS
Excellent service
Unable to find my size in the Aber shop I ordered online and was very pleased with the service.
October 11, 2022
Reply from FatFace - ABERGAVENNY
Hi Denise, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Absolutely brilliant
Absolutely brilliant, only took a few days arriving, beautiful dress brilliant quality perfect fit , thank you.
September 23, 2022
Reply from FatFace - ABERGAVENNY
Hi Beverly, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly and helpful
September 17, 2022
Reply from FatFace - ABERGAVENNY
Hi Helen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Exceptional service!!
Have to give a shout out to Colin in the Abergavenny branch. Amazingly helpful. Nothing too much trouble. Definitely goes above and beyond. Had trouble ordering an item online and he sorted it for me. Thanks Colin you're a star., ⭐
September 3, 2022
Unprompted review
Reply from FatFace - ABERGAVENNY
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Lovely friendly staff couldnt do enough…
Lovely friendly staff couldnt do enough for you
Nice pleasant experience.
June 24, 2022
Reply from FatFace - ABERGAVENNY
Good Morning Gail
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Abergavenny store. Please be assured that this will be passed onto the crew members involved for you.
EP
Excellent customer service
I purchased the wrong size dress (my own fault) but the Abergavenny branch were more than helpful to get things sorted. First class customer service.
June 24, 2022
Reply from FatFace - ABERGAVENNY
Hi Martin,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Abergavenny store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
My grandson worked there its nice…
My grandson worked there its nice quality and they are really helpful the last twice I bought o. Line because they were cheaper then in store, we have had a long relationship for my children aged 42 to 54, and my grandchildren aged between 10 and 26 one girl and 5 boys
June 2, 2022
Reply from FatFace - ABERGAVENNY
Good afternoon, Mary
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Reply from FatFace - ABERGAVENNY
Good afternoon, Anthony
Thank you for leaving us this review, it's great reading such positive comments about the service you received.
We look forward to you shopping with us again soon.
Take care, JB
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