The staff in Fatface Ambleside were outstanding! They helped me choose an outfit for a summer bbq with friends. I bought a floral skirt and a top and was delighted with both. I will most definitel... See more
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I visited the Ambleside store today for a browse and came away with a lovely green cotton jumper and the scarf which had been paired with it. I also noticed a lovely gents blue shirt paired with a woo... See more
Company replied
Bought lots of fantastic tops from fatface and in these also . Such great quality & prices . I only nipped into the shop in Ambleside and the sale had just started how lucky was I . The shop assistant... See more
Company replied
Excellent service. Made to feel welcome. Excellent service given . Good advice and recommended to my friends and when at work my customers 🙂. Thanks for extra special help Grace by going out of yo... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
7 Market Cross, LA22 9BT, Ambleside, Cumbria, United Kingdom
- 01539 431099
4.8
Excellent
76 reviews
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This company invites their customers to review, whether positive or negative
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Excellent customer service
Had a great experience the other day at Ambleside Fatface, staff member Grace was incredibly helpful and friendly. I wish all customer service was this good!!
February 7, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Good Morning Manluha,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Ambleside Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Lovely staff
Lovely staff, very attentive. When in fitting room was asked if anyone needed other sizes which was very helpful as my husband was off fusing someone’s dog 😆. Server was Jess, lovely lady
March 2, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hi Lisa,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Very pleasant experience made all the…
Very pleasant experience made all the better for the assistant Jess who served us and had time to engage in conversation about suffolk as we had just arrived here for a weeks holiday good old suffolk girl.
March 2, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in one of our stores!
We look forward to welcoming you back soon. Take care, LC.
Emma the manager recommended an…
Emma the manager recommended an gorgeous cardi, sourced another in a different colour for delivery to my house for free and helped/served by another lovely lady. Even made sure I got my blue light discount x
February 25, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are enjoying your purchase and that you had such a great experience during your visit to our Ambleside store. I shall pass on your lovely comments to the team. I hope you continue to love our products as much as we do.
All the best, MM
I visited the Ambleside store and Jess…
I visited the Ambleside store and Jess assisted my purchase of a men’s pullover. She was very friendly and made the experience very pleasant.
February 15, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent service from Emma she went…Darcey dress
Excellent service from Emma she went out of her way to make sure I got the dress I wanted as was concerned about the fit.
Thanks so much ordered a second dress online as was confident it would fit perfectly thanks to Emma.
February 9, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience with our crew instore. We hope you love your dress, and look forward to welcoming you back soon!
Take care. -GM
Very poor customer service in the…
Very poor customer service in the Ambleside Store. The ‘Crew’ member at the till didn’t acknowledge me when taking payment. Not a hello, please or thank you. Come on Fat Face you can do better. Rather than shopping at my local store next time, I think I’ll go on-line.
January 30, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hi there,
Thank you for taking the time to leave your review.
I am so sorry to hear that you have had this experience in one of our stores. We will be sure to pass your feedback on for further review.
If we can assist further in any way, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -GM
Excellent customer service at Fatface Ambleside …
I was visiting the Ambleside store and was served by Emma Jane the customer service I received was just so efficient, super friendly and overall seamless . I will definitely be visiting the store again . An easy Five stars 😊
January 13, 2024
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hello Juliana
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.
Take care, RL
Excellent customer service
Was visiting the Ambleside store and was served by Emma Jane I cannot fault her customer service she was efficient, super friendly and just made it a pleasant experience . I do love Fatface !!! Five stars easy !!
January 4, 2024
Reply from FatFace - AMBLESIDE 2
Hello Julie
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Ambleside store - this is great to hear.
Take care, RL
We ordered in one of your shops who did…
We ordered in one of your shops who did not have the required size we were looking for but were told it could be delivered free of charge to oue home. Asked about the sizing, the assistant told us they were generous in the sizing so we ordered a 3xl they did not even offer to show us the size in another product,
We received an email saying due to a 'technical' issue we wouldn't be getting the item and would receive a full refund which we did receive
Went on line and ordered the same said item at a considerable more cost. It arrived and the item is very 'snug' fit to say the least!!
The assistant did not seem very interested in serving us as she was getting a 'queue'
The quality is fine, however overall experience was very disappointing don't think we will be ordering/buying any more of your products
November 29, 2023
Reply from FatFace - AMBLESIDE 2
Hello
Thank you for your review.
I am so sorry to hear of your recent experience in our Ambleside store. We train all of our crew members to provide a high level of customer service to our customers so this is very sad to hear that this is not the experience you have received.
I can confirm that I have flagged this with the appropriate department for future consideration to ensure that this does not happen again.
EP
Great customer service
I visited the Ambleside store today and received great customer service. The member of the Fatface team was very friendly and helpful
November 23, 2023
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent Customer Service
I visited this store on 30th September. The customer service I received from Emma was fantastic. Nothing was too much trouble. It was an enjoyable retail experience even though I didn't buy anything. Thank you Emma and the other girls in the shop. You exemplify excellence in customer service.
September 30, 2023
Unprompted review
Reply from FatFace - AMBLESIDE 2
Hello
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP
I have always loved Fat Face & make…
I have always loved Fat Face & make sure I visit their shops when on holiday (we don't have a local store near where I live).Staff are always very helpful....they didn't have our size in store but I was able to order the product online without any hassle or fuss...delivery was quick.
September 11, 2023
Reply from FatFace - AMBLESIDE 2
Hello, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! SK
Reply from FatFace - AMBLESIDE 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments.
Have a great day!
Take care, SK
Helpful staff polite
June 28, 2023
Reply from FatFace - AMBLESIDE 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Women’s Sussex Jacket
My Wife wanted a Sussex Jacket but there were non on display. Emma-Jane at Ambleside fetched two from Storeroom and was so helpful. We bought a size 14.
June 5, 2023
Unprompted review
Reply from FatFace - AMBLESIDE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Helpful and pleasent service
Helpful and pleasent service. Clean and well laid out shop.
April 24, 2023
Reply from FatFace - AMBLESIDE 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with your purchase.
Have a lovely day!
Take care, SK
Reply from FatFace - AMBLESIDE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - AMBLESIDE 2
Thank you for your lovely comments! We are so thrilled to hear of your positive experience when shopping with us! Your comments will be sent to our wonderful team in store :) - RS
Great price and very helpful staff
Great price and very helpful staff
Many thanks
October 30, 2022
Unprompted review
Reply from FatFace - AMBLESIDE 2
Good Morning Jeff
Thank you for your email,
I am so pleased to hear of your recent experience in our Ambleside store. Please be assured that I will pass this onto the crew members involved.
EP
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