I placed an order on line to be collected from our local shop. I have been to the shop many times and have always found the staff to be really friendly and helpful. As arranged, my parcel was there wa... See more
Company replied
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Kit who serves us regularly when we shop at Fat Face is so friendly and couldn't be more helpful. We always hope that he will be there because he makes our shopping experience a pleasure.
Company replied
Guy in Fat Face was amazing when I realised i forgot to use a discount code. Despite it being a split order for delivery he managed to cancel and re-order items so I didn’t lose my discount. Great ser... See more
Company replied
Was shopping in Barnstaple today and even though I didn’t buy anything just wanted to say that the fun and banter the two staff had today was so fun, I felt really welcome and they knew their stuff, I... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
87 High Street, EX31 1HR, Barnstaple, Devon, United Kingdom
- 01271 373791
4.8
Excellent
139 reviews
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Good buy
The sofa hoodie which I bought was a present for my adult son, who has been wearing it most days since Christmas. It was delivered quickly to my local store, so was easy to collect and incurred no postage costs. All in all, a successful purchase.
December 24, 2024
Reply from FatFace - BARNSTAPLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Christmas order
My Christmas order has gone down well with the recipients. I buy every year from fatface and everyone loves the presents. Slippers, socks, pyjamas etc.
December 25, 2024
Reply from FatFace - BARNSTAPLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order and pick up in store
Easy to order and pick up in store. The top I bought is really nice and good quality .
December 21, 2024
Reply from FatFace - BARNSTAPLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The manager and staff are always…
The manager and staff are always friendly and helpful.
December 7, 2024
Reply from FatFace - BARNSTAPLE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Went into the Barnstaple store today…
Went into the Barnstaple store today and was looking for a coat! What I wanted wasn’t in store, and to my sadness wasn’t available to order. Dwain showed me other options and I managed to find one that worked for me and what I needed. I horse ride so didn’t want anything to heavy. I ended up with the Sussex jacket and I am in love with it. The fact that it has a hood is an added bonus for me. Thank you Dwain and the Barnstaple store.
November 20, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Good morning,
Thank you for your review.
It's so lovely to hear that you had such a great experience in our Barnstaple store. I am so pleased you were able to find something you loved! Enjoy wearing your new Sussex Jacket!
Take care,
CT
Awaiting my order
I ordered on the 3 /11/24 & still haven’t had an E mail to collect from the store ?
November 14, 2024
Reply from FatFace - BARNSTAPLE
Hello Kim,
Thank you for taking the time to leave your review.
I am sorry to hear that your order hasn't been delivered to store yet.
Please email fatfacereviews@mail.fatface.com for help with this.
Thank you, LE
My order went to another store that I…
My order went to another store that I didn’t specify. Then took a few days to be redelivered . The Barnstaple store is fine very pleasant experience
November 12, 2024
Reply from FatFace - BARNSTAPLE
Hello Tracey
Thank you for your review.
I am really sorry to hear that your order was delivered to the incorrect store. I can understand this is disappointing.
I am pleased to hear that you now have your order, but I will ensure that this feedback is passed to the relevant team for review.
Thank you, LE
Was shopping in Barnstaple today and…
Was shopping in Barnstaple today and even though I didn’t buy anything just wanted to say that the fun and banter the two staff had today was so fun, I felt really welcome and they knew their stuff, I window shopped for Christmas , and I’ll definitely go back. Top staff Dwaine and Liam were awesome
November 8, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Hello Allan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BARNSTAPLE
Hello Hilary
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Was shopping in Barnstaple and Dwain…
Was shopping in Barnstaple and Dwain had a impact on my experience was only looking to bye a casual shirt and I ended up I getting more than I went in for! The service was next to none and the detail of the product knowledge was excellent. I will definitely be back when I visit Barnstaple again.
November 6, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Hello Nigel
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Barnstaple store - this is great to hear. Take care, LE
I loved the speediness of delivery and…
I loved the speediness of delivery and the garments look good.
November 4, 2024
Reply from FatFace - BARNSTAPLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love Fat Face always good quality
Love Fat Face always good quality - great dress, very comfortable and love the pockets
November 2, 2024
Reply from FatFace - BARNSTAPLE
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Arrived on time and collected in store…
Arrived on time and collected in store quickly and easily. Staff member was friendly and welcoming
T shirt and leggings were lovely, good quality and fitted well. Very pleased with purchase and daughter happy with her outfit.
October 22, 2024
Reply from FatFace - BARNSTAPLE
Hello Lucy
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BARNSTAPLE
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BARNSTAPLE
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great clothes for everybody!
I like the style of clothing at Fatface. I like that you can buy 100% cotton clothing. I’m not so keen on some of the recycled range of clothing. I prefer natural fibres against my skin. I love that you offer a wide range of sizes and that you offer shorter alternatives in both your trousers and dresses. Staff are always helpful and friendly.
August 6, 2024
Reply from FatFace - BARNSTAPLE
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fatface Barnstaple
Fatface Barnstaple, a wonderful experience from beginning to end. Greeted as I entered the store but left to peruse at my pleasure. I was looking to purchase a jacket but the colour and size was not in the store, Dwain was absolutely amazing and offered to order the item on line for me. I was so pleased with how helpful Dwain was I carried on perusing in the shop and with Dwains assistance purchased other items. Great service and very friendly, I will definitely be visiting the Barnstaple store again 👍
July 3, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I went in looking for nothing specific…
I went in looking for nothing specific but due to great styling advice by Dwain ended up with three new outfits
10/10 for service, would go there again
July 5, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Hi there,
Thank you for taking the time to leave your 5* review.
We are so glad to read your positive feedback in store!
We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -LA
What an excellent store in barnstaple…
What an excellent store in barnstaple on holiday from Malta and Dwain was a pleasure he was fun and made me spend more than intended. Good job.
July 5, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
The Barnstaple store was an excellent…
The Barnstaple store was an excellent experience amazing product and even better staff. the shop to go to.
July 3, 2024
Unprompted review
Reply from FatFace - BARNSTAPLE
Good afternoon, Andrew.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Barnstaple store.
Take care, JB
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