Banner for FatFace - BELFAST 2

FatFace - BELFAST 2 Reviews 233

TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Belfast today and received exceptional help and advice from Lauren who works in store. She was very helpful and knowledgeable about Fat Face’s products. Very pleasant and chee... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

One of the few outlets that does a good…

One of the few outlets that does a good “tall” fit! Thank you :-)

June 11, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 3 out of 5 stars

Clothing not arriving on scheduled day…

Clothing not arriving on scheduled day but still being charged full delivery price.Received the items today and very happy with the quality of the clothing.I do understand delays can happen and I certainly will be using Fat Face in the future.

June 8, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Great service!

Online order was delivered on time. And returns were dealt with promptly, with refund processed very speedily.

May 25, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent customer service

Staff are always so friendly and helpful
Good range of clothes

May 3, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service as usual.

May 2, 2025
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Ordered on line as well as visiting…

Ordered on line as well as visiting your shop in Belfast. online was very easy to use and the staff in Belfast shop were very friendly and informative

April 16, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Customer service is first class.

Customer service is first class.
Nothing was too much trouble for Lauren.
She helped me choose items and made several trips to get different sizes and styles giving a very honest opinion on what suited me best.
I left with a beautiful dress and pair of cropped jeans.
Will be making a return visit

April 1, 2025
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon!
LE

Rated 5 out of 5 stars

Visited the Belfast store this morning…

Visited the Belfast store this morning and the staff were extremely helpful and friendly

March 28, 2025
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quick and easy to order pleased with…

Quick and easy to order pleased with item bought like the picture

March 22, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

click and collect

Good communications and ready for collection when stated.

March 3, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Helpful and enthusiastic staff

Helpful and enthusiastic staff - changing room facilities and of course all the lovely stock to choose from

February 23, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great service as usual

Great service as usual

January 9, 2025
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

The product range could be bigger

The product range could be bigger, but the staff were very Helpful and chatty (in a good way).

December 22, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great store with high quality products

Great store with high quality products. Highly recommended

December 21, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Only opened my parcel and last night I…

Only opened my parcel and last night I took the labels off only then to discover a hole in the shoulder of the dressing gown

December 18, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for taking the time to leave your review. I am sorry to hear that your item arrived in a poor condition. I trust you have contacted us already, but if not, please do email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you. LE

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 1 out of 5 stars

Hasn't been delivered to store

I ordered the product with 10days notice and it still hasn't arrived at store - with no idea given for when it will arrive - so can only give 1 star

December 14, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE

Rated 5 out of 5 stars

Fat face men’s shirts …

Fatface website is excellent and simple to use great choice, would love some plain coloured men’s shirts also in store the staff are super helpful

December 8, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great store

Lovely friendly and helpful staff. Clothes are great too!

December 5, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great Customer Service

There had been an issue with my delivery but the girl behind the counter found not have done more for me, she was so helpful and so nice

November 17, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello! thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look