Banner for FatFace - BELFAST 2

FatFace - BELFAST 2 Reviews 233

TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Belfast today and received exceptional help and advice from Lauren who works in store. She was very helpful and knowledgeable about Fat Face’s products. Very pleasant and chee... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality of the items that I…

The quality of the items that I purchased and the ease at which I was able to make returns instore.

May 1, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Jennifer.

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments regarding your ease of returns. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

i had to return an item + returned it…

i had to return an item + returned it to store - staff were excellent - very pleasant + money was in my bank account next day 5⭐️

May 14, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Sale lover

I love a good value sale and always find something I like in fat face

May 3, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you have enjoyed our Sale, and we look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Fatface shorts

Fatface products are always good in my opinion and these shorts didn’t disappoint.
Size good and quality spot on.
Their delivery isn’t up to Next in speed but I feel things will improve in that respect.

May 6, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great feel

Great feel along with a great fit. Perfect for work or going out

April 21, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your 5* review.

We’re so happy to hear you love your item, and we look forward to welcoming you back soon.

Take care.- GM

Rated 5 out of 5 stars

Excellent products

April 13, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Bernadette

Thank you for your review.

I am so pleased to hear that you love your items!

I hope you have a great Afternoon!

EP

Rated 5 out of 5 stars

Great service from both on line order…

Great service from both on line order to collection in store, thank you

April 1, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning Elizabeth,

Thank you for taking the time to leave us a review!

I am happy to hear you are pleased with the service provided and your order arriving with you quickly! We love to hear such positive feedback from our customers!

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 5 out of 5 stars

My last purchase was online and…

My last purchase was online and everything came promptly. I do like going into Fat Face shops too. My last in person shop with FatFace was in Belfast and the staff were really lovely. What I like about Fat Face is the quality of their clothes and the comfort too

March 19, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Great company.

Great company.

March 20, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great service, speedy delivery…

I saw the shirt in Fatface shop in Belfast but unfortunately it wasn't in size required. I ordered it online & it was delivered within a couple of days. Great service. Thank you.

March 23, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Super friendly staff

Super friendly staff
Really interested in their customer
Thank you Lauren

March 18, 2024
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Big thanks and congrats to Julieann in…

Big thanks and congrats to Julieann in Fatface Belfast. She was amazing, friendly helpful and professional. I felt like I had a 'personal Shopper' she was so kind with her time and efforts to help me. I write this not only to say thank you to Julieann but to also shine a light on her excellent customer care/ service and as a fine example to other companies of how to treat customers. I honestly experinced a 5 star service. I really dread the chore of clothes shopping however thanks to Julieann for making
my shopping experience a pleasant one. You are a star!

February 11, 2024
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon Catherine,

Thank you for taking the time to leave us a review!

I am so happy to hear you have had a pleasant experience in our Belfast Store and happy with the staff's service! I will make sure to pass on this positive feedback.

We look forward to welcoming you back soon!

Kind Regards, JW

Rated 3 out of 5 stars

Browsing

Didn’t like being ask for email address during making purchase.

February 23, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your review,

I am sorry to hear about this. When placing an order with us online, we require your email address so you receive a confirmation, and regular updates regarding your order.

Take care - GM

Rated 5 out of 5 stars

Super shop & staff

Lovely clothes and really helpful , friendly staff

February 12, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

good quality

good quality, good and fast service!

February 9, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!

Take care.- GM

Rated 5 out of 5 stars

New boots

Ordered boots and as always they are of great quality and look amazing - staff were really prompt and helpful.

February 3, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had a great experience at one of our stores. We hope you love your boots, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon Alberto,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC

Rated 5 out of 5 stars

Belfast store

Was in the Belfast store today-staff were so welcoming , friendy and helpful.Really made me feel welcome and helped with my purchase of cords.
Thank you😊

January 31, 2024
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD

Rated 5 out of 5 stars

I went in to look a the half zip…

I went in to look a the half zip fleece. There was only one and not in my size. The quality was lovely and I really liked it. The staff member advised me on which size, I ordered it in the shop and got it delivered a few days later. The staff were patient and helpful. Delighted with my new fleece.

January 18, 2024
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.

Take care. -GM

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look