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FatFace - BELFAST 2 Reviews 233

TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with... See more

Company replied

Rated 2 out of 5 stars

love fatface but my experience yesterday evening was poor. Staff member who i think was management was waiting for me outside the fitting room door. I Had not made up my mind but felt pressured into m... See more

Company replied

Rated 5 out of 5 stars

A favourite shop of mine because of the selection of clothes at great prices and the genuine helpfulness of staff. Top marks deserved.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

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Rated 5 out of 5 stars

Great service!

Staff were friendly, helpful and engaging. Click and collect process was quick and efficient.

October 19, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Have been in shop in Belfast .Staff are…

Have been in shop in Belfast .Staff are so nice and helpful and very helpful to let you know what suits .Ordered on line for first time came quick and got a great bargain as well

October 20, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS

Rated 5 out of 5 stars

Clothing is always great quality

I ordered to collect in store, it fast and convenient for me as I work in the city centre. The cardigan is great quality and staff were very friendly.

October 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us. Take care – KS

Rated 5 out of 5 stars

Very pleasant staff

Very pleasant staff . My pre ordered goods were brought to me within minutes. A member of staff enthusiastically then showed me through some sale goods I was interested in .Lovely shop.

October 26, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS

Rated 5 out of 5 stars

Great customer service

Smooth, quick and friendly

September 26, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care,
EP

Rated 5 out of 5 stars

High calibre of well trained and pleasant staff

Fat face have provide excellent customer service especially in the Belfast store....outstanding product knowledge, IT skills and pleasant professional manner.

September 18, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS

Rated 5 out of 5 stars

Friendly and helpful in store service…

Friendly and helpful in store service at Belfast. Correct size not in stock, but quick delivery online.

September 12, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Eileen,
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality Clothes

Great company with friendly staff that still makes high quality clothes.

September 2, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS

Rated 5 out of 5 stars

Belfast Store

Brilliant advice and service in Belfast store. Very knowledgeable staff.

September 9, 2023
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The staff are very good

Went window shopping and ended up shopping in fat face because the staff are willing to go all the way to make your shopping memorable

August 24, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Helen

Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

So easy to order item delivered to…

So easy to order item delivered to store within time frame

August 21, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Love it!

Love this store. I’m American but lived in Belfast when I discovered it, and have been ordering from you ever since. Thank you!

August 18, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

It’s worth searching for what you want

All the sandals seem to have big soles so went online to see what I could find. Spotted these on Fatface and ordered my size. Delivered to store within 5 days.
Perfect!

August 19, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 4 out of 5 stars

Helpful friendly staff

August 19, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for your review. We deeply appreciate your feedback and we look forward to seeing you again soon! - RS

Rated 5 out of 5 stars

Friendly helpful staff

August 12, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Friendly and helpful is just in our nature! We deeply appreciate your comments 🥰. We look forward to see you again soon! - RS

Rated 5 out of 5 stars

Dusty pink denim jacket and…

Bought a dusty pink denim jacket and a lavender tee shirt in their sale. Both very good value as reduced in sale, plus are excellent quality.
Love their stuff.
Staff in Belfast store were helpful and friendly and no pressure to buy.

August 17, 2023
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS

Rated 5 out of 5 stars

Clothes are amazing and staff are so…

Clothes are amazing and staff are so helpful and service is excellent.love going into the shop.

July 29, 2023
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Veronica
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

The size 12 ordered was on the small…

The size 12 ordered was on the small side so returned it to the store in Belfast. Lovely assistant there managed to find the one remaining size 14 which was a returned item. She was very helpful and pleasant. Overall, am very happy with my purchase.

July 18, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Pauline

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 5 out of 5 stars

Great quality of staff and clothing.

The quality of Fat Face products are very good and the staff were very helpful.

July 8, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Jackie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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