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FatFace - BELFAST 2 Reviews 233

TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with... See more

Company replied

Rated 2 out of 5 stars

love fatface but my experience yesterday evening was poor. Staff member who i think was management was waiting for me outside the fitting room door. I Had not made up my mind but felt pressured into m... See more

Company replied

Rated 5 out of 5 stars

A favourite shop of mine because of the selection of clothes at great prices and the genuine helpfulness of staff. Top marks deserved.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

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Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD

Rated 2 out of 5 stars

Love fatface but .…

love fatface but my experience yesterday evening was poor. Staff member who i think was management was waiting for me outside the fitting room door. I Had not made up my mind but felt pressured into making a decision and she took my item to the till for me. I just paid and left even though I wasn't finished browsing and shopping.

June 30, 2023
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there, thank you for taking the time to leave your review.
I am sorry to hear that you had this poor experience whilst in our Belfast store. I will be sure to get in touch with them.

If you would like to discuss this further, then please do reach out to us at customerservices@fatface.com

Thank you, LE

Rated 5 out of 5 stars

Nice

Nice clothes, comprehensive sizes, friendly staff, same as always. This is why I only shop there.

June 10, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB

Rated 4 out of 5 stars

Great product price and easy to use the…

Great product price and easy to use the website

May 5, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Stephen, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS

Rated 5 out of 5 stars

I bought some sale jammies for our son……

I bought some sale jammies for our son… as ever the sale price is great. The quality is also superb.

April 27, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Im a regular Fatface shopper

Im a regular Fatface shopper , got utility trousers this time around, I arranged pickup in store as their delivery partners Evri are very poor , was ready in store in 3 days from order , great as always

April 29, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great boots at a fab price

Great boots at a fab price. Used click and collect at the Belfast Store and the staff were just perfect, really pleasant experience 😬

April 28, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Naimh,

Thank you for your 5* review.

I am so glad to hear that you had a great experience with us. I hope you enjoy your new items.

Have an amazing day!

JH

Rated 5 out of 5 stars
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Take care, KS

Rated 5 out of 5 stars

Staff very helpful

April 20, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Denise

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

I sent for the comfy mens slippers

I sent for the comfy mens slippers, as I have a broad foot, and they arrived in pristine condition, very comfortable and Less than half price! So I am sure to purchase from her again in the future. Good Job.

April 13, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Christine

thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Shop very tidy clothes led out well…

Shop very tidy clothes led out well staff very friendly and helpful

April 23, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Attentive staff

April 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Friendly,helpful staff at the Belfast…

Friendly,helpful staff at the Belfast store.

April 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great service

Great service by click and collect to the Belfast store.

March 29, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Love FATFACE !

Love FATFACE !! Always on trend , it’s my go to shop! The staff are always very helpful no matter how busy the shop is.

March 19, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

HI there,

Thank you for your 5* review.

It's great that you love shopping in our Belfast Store. We hope you continue to enjoy your shopping experience with us in the future.

Have a great day!  DW

Rated 5 out of 5 stars

Great quality clothes, great customer service

Have ordered many times from Fatface. Always a great service, good quality clothes and a great returns service (not needed this time).

March 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Catherine
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I love fat face

I love fat face. Everything is a good fit. I love the colours, the patterns, the styles, the range! I love it. The staff are unfailingly lovely. What’s not to love about somewhere that keeps me looking decent and doesn’t break the bank!!

December 14, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I have loved FatFace for a long time

I have loved FatFace for a long time. I like to have a look online and in store when I get the chance. Their style is very much the same as mine. The quality is outstanding. Sometimes a bit expensive but worth it I think. The staff are always very helpful and friendly

December 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Angela

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

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