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FatFace - BELFAST 2 Reviews 

244
TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

We visited Fat Face in Belfast today and received exceptional help and advice from Lauren who works in store. She was very helpful and knowledgeable about Fat Face’s products. Very pleasant and chee... See more

Company replied

Rated 5 out of 5 stars

I have loved FatFace for a long time. I like to have a look online and in store when I get the chance. Their style is very much the same as mine. The quality is outstanding. Sometimes a bit expensive... See more

Company replied

Rated 4 out of 5 stars

Colour and fabric met requirements as did the style, HOWEVER LEG LENGTH SIZING INCONSISTENT 10 and 12 both fit (12 slightly better) hips/waist wise but the size 10L was an inch longer than the size 1... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

244 reviews

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4.7

All reviews

(244)

13,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shop very tidy clothes led out well…

Shop very tidy clothes led out well staff very friendly and helpful

April 23, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Attentive staff

April 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Friendly,helpful staff at the Belfast…

Friendly,helpful staff at the Belfast store.

April 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great service

Great service by click and collect to the Belfast store.

March 29, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS

Rated 5 out of 5 stars

Love FATFACE !

Love FATFACE !! Always on trend , it’s my go to shop! The staff are always very helpful no matter how busy the shop is.

March 19, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

HI there,

Thank you for your 5* review.

It's great that you love shopping in our Belfast Store. We hope you continue to enjoy your shopping experience with us in the future.

Have a great day!  DW

Rated 5 out of 5 stars

Great quality clothes, great customer service

Have ordered many times from Fatface. Always a great service, good quality clothes and a great returns service (not needed this time).

March 16, 2023
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Catherine
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I love fat face

I love fat face. Everything is a good fit. I love the colours, the patterns, the styles, the range! I love it. The staff are unfailingly lovely. What’s not to love about somewhere that keeps me looking decent and doesn’t break the bank!!

December 14, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Karen, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I have loved FatFace for a long time

I have loved FatFace for a long time. I like to have a look online and in store when I get the chance. Their style is very much the same as mine. The quality is outstanding. Sometimes a bit expensive but worth it I think. The staff are always very helpful and friendly

December 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Angela

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

Great service with a smile.

I have shopped in many FatFace stores and have always found staff to be friendly and helpful.

October 20, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Ann

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.

We look forward to you shopping with us again soon in our stores.

Take care, JB

Rated 5 out of 5 stars

Everything went as online order.

Everything went as online order.
Delivered on time....no complaints
Pleased with the product.

September 26, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon Veronica,

Thank you for your 5*review. It is great to hear that you received your delivery on time and that you are happy with the product you received.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Awesomeness all round...helpful

Awesomeness all round...helpful, friendly and polite staff. Plenty of stock to choose from. I always enjoy a trip.ti fatface in Belfast.

September 1, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Rachel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great friendly staff

Friendly and helpful staff.

September 2, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, FMG

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

Retuned online purchase to Belfast…

Retuned online purchase to Belfast store. Very straightforward refund. Staff member was extremely helpful and pleasant.

August 22, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great store

Staff are always helpful and polite.

August 19, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Very helpful staff

Very friendly and helpful staff addressing queries related to purchase ( or returns in few occasions )

August 8, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there
Thank you for your very positive feedback about the level of customer service you receive from us. It is great to know we are appreciated.

Rated 5 out of 5 stars

I absolutely love the clothes

I absolutely love the clothes, all staff members follow through, their attentive, helpful and extremely pleasant.

July 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Shona

Thank you for leaving us this review about your instore shopping experience at Belfast. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.

Take care, JB

Rated 5 out of 5 stars

Beautiful clothing

Clothing arrived quick, beautiful designs and great fit

July 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Melanie

Thank you for taking the time to leave your 5* feedback.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Have a great day!
Take care, JB

Rated 5 out of 5 stars

I ordered two blouses on line

I ordered two blouses on line, but really didn’t like either on me. Return to store was so easy. The assistant was so pleasant and friendly that I was made to feel comfortable.

July 6, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hey Sharon

Sorry the hear the two blouses weren't for you, but it good to hear that getting them back to us was pain free. Hopefully you might be able to pick something else out.

Happy shopping

PW

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