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FatFace - BELFAST 2 Reviews 233

TrustScore 4.5 out of 5

4.7

1 Victoria Square, BT1 4QG Belfast, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Fatface in store personal styling service. Saturday 18th april booked in with stylist Lucy kelly. Very professonal and caring and did a brilliant appointment with myself .i was in looking for diff... See more

Company replied

Rated 5 out of 5 stars

I bought the Flora stripe top in the sale at my local store. I was lucky to get it as only 2 left! It's a gorgeous top - lovely colours and great quality as always from Fatface. It goes perfectly with... See more

Company replied

Rated 2 out of 5 stars

love fatface but my experience yesterday evening was poor. Staff member who i think was management was waiting for me outside the fitting room door. I Had not made up my mind but felt pressured into m... See more

Company replied

Rated 5 out of 5 stars

A favourite shop of mine because of the selection of clothes at great prices and the genuine helpfulness of staff. Top marks deserved.

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

233 reviews

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Rated 5 out of 5 stars

Great service with a smile.

I have shopped in many FatFace stores and have always found staff to be friendly and helpful.

October 20, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Ann

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.

We look forward to you shopping with us again soon in our stores.

Take care, JB

Rated 5 out of 5 stars

Everything went as online order.

Everything went as online order.
Delivered on time....no complaints
Pleased with the product.

September 26, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon Veronica,

Thank you for your 5*review. It is great to hear that you received your delivery on time and that you are happy with the product you received.

Have a great day!

Take care, EG

Rated 5 out of 5 stars

Awesomeness all round...helpful

Awesomeness all round...helpful, friendly and polite staff. Plenty of stock to choose from. I always enjoy a trip.ti fatface in Belfast.

September 1, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Rachel, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great friendly staff

Friendly and helpful staff.

September 2, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, FMG

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Belfast store.

Take care, JB

Rated 5 out of 5 stars

Retuned online purchase to Belfast…

Retuned online purchase to Belfast store. Very straightforward refund. Staff member was extremely helpful and pleasant.

August 22, 2022
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Reply from FatFace - BELFAST 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Great store

Staff are always helpful and polite.

August 19, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP

Rated 5 out of 5 stars

Very helpful staff

Very friendly and helpful staff addressing queries related to purchase ( or returns in few occasions )

August 8, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi there
Thank you for your very positive feedback about the level of customer service you receive from us. It is great to know we are appreciated.

Rated 5 out of 5 stars

I absolutely love the clothes

I absolutely love the clothes, all staff members follow through, their attentive, helpful and extremely pleasant.

July 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Shona

Thank you for leaving us this review about your instore shopping experience at Belfast. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.

Take care, JB

Rated 5 out of 5 stars

Beautiful clothing

Clothing arrived quick, beautiful designs and great fit

July 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon, Melanie

Thank you for taking the time to leave your 5* feedback.

I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy shopping with us.

Have a great day!
Take care, JB

Rated 5 out of 5 stars

I ordered two blouses on line

I ordered two blouses on line, but really didn’t like either on me. Return to store was so easy. The assistant was so pleasant and friendly that I was made to feel comfortable.

July 6, 2022
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Reply from FatFace - BELFAST 2

Hey Sharon

Sorry the hear the two blouses weren't for you, but it good to hear that getting them back to us was pain free. Hopefully you might be able to pick something else out.

Happy shopping

PW

Rated 5 out of 5 stars

Love your fashions

Love your fashions. Mainly buy your men’s clothing as I love the colours and designs.
Cate

May 28, 2022
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Reply from FatFace - BELFAST 2

Good Morning Cate,

Thank you for your 5 star review. I am happy to hear you love our style and design! Have a great rest of your weekend -KC

Rated 5 out of 5 stars

Excellent quality

Excellent quality, looks great on competitive prices.

May 22, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Barbara,
Thank you for your 5* review.
I am so glad to hear that you were happy with the product you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, LA

Rated 5 out of 5 stars

Staff are so helpful

Staff are so helpful, warm and welcoming in Belfast. I love coming to this store

May 10, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello Julie

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received in our Belfast store. We hope you enjoy your new purchase.

Have a great day!

Take care, EP

Rated 5 out of 5 stars

I had such a lovely experience in…

I had such a lovely experience in Victoria Square Belfast shop today. Clothes choices were excellent and the staff were so pleasant and honest with they're opinions. I left feeling special, with a smile on my face and a new summer wardrobe. Will definitely be back. Thank you so much.

April 23, 2022
Unprompted review
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hi Barbara, thank you for your lovely review on your recent visit to Belfast. This is really wonderful and your comments will be passed on to the store team. Take care, LE

Rated 5 out of 5 stars

Love this shop!

Love this shop for style, quality and choice. Very friendly and helpful staff always willing to assist.

April 20, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon

Thank you for your 5* review.

I am so pleased to hear that you received excellent service in our Belfast store.

I hope you have a lovely weekend.

- EP

Rated 5 out of 5 stars

Excellent

Excellent. The hoodie I ordered online arrived very quickly but was too big. no problem I took it to the Belfast store and lovely helpful staff replaced it with smaller size. Couldn't have been easier.

April 16, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good Afternoon,
Thank you for your review. Great to hear you managed to exchange your hoodie for a smaller size. Have a wonderful day! -KC

Rated 5 out of 5 stars

Fatface purchase

Items delivered on time Really pleased with purchase 😀 Quality impressive

April 13, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Hello there,
Thank you for your 5* review.
I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. I am glad that the quality is impressive too. This is good to hear.
Have a lovely afternoon DW

Rated 5 out of 5 stars

Excellent store and helpful staff

Two recent visits and purchased clothes for both my wife and I, as well as our son. Staff in Belfast Branch are very helpful, and knowledgeable about their products and stock. Referred us to the excellent website for some lines which weren't in store, and these were duly ordered and arrived promptly also. Always excellent quality, we are delighted with our purchases and the service from both in-store (which we prefer) and on-line, when this is necessary.

April 12, 2022
FatFace - BELFAST 2 logo

Reply from FatFace - BELFAST 2

Good afternoon Mark
I am so happy to read what a positive experience you had in the Belfast store. I will be sure to pass this on to the wonderful team. I am glad that you also enjoy our online ordering
I hope you have a wonderful day! DW :)

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