Great products, nice staff, good service from the telephone helpline and the team in Betws y Coed. Was exchanging something for a different size and returning items in store. Thankfully retained my... See more
Company replied
Location
Switch locationStation Approach Holyhead Road, LL24 0AE Betws�Y�Coed, Clwyd, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Went to Betsycoed branch. Lovely hot day with my hubbie, daughter and grandson. The lady was very friendly. I bought some great sunglasses. They cover the sides of my eyes. I don't cope well, when t... See more
Company replied
Super easy to navigate site, good stock levels and fabulous sizing availability. Fatface has amazing choice and is really size inclusive which is rare on the high street! Please can we just see this l... See more
Company replied
This is a super little Fatface shop, with lovely staff in an excellent location. Although not huge, it always has a good range and whichever member of staff is on - they are always genuinely friendly... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Station Approach Holyhead Road, LL24 0AE, Betws�Y�Coed, Clwyd, United Kingdom
- 01690 710715
4.7
Excellent
56 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sunny personality of shop assistant to go with the weather
Went to Betsycoed branch. Lovely hot day with my hubbie, daughter and grandson.
The lady was very friendly. I bought some great sunglasses. They cover the sides of my eyes. I don't cope well, when the sun shines in my eyes. It causes migraines.
June 3, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff are very friendly and…
Staff are very friendly and helpful.good selection of clothes in many sizes.
Was able to get round the shop in my Wheelchair and changing rooms were plenty big enough (shop Betws-Y-Coed).
May 21, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Staff always ready to assist when…
Staff always ready to assist when required and they are friendly and more than helpful.
May 19, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A pleasant shop and staff.
May 6, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
People friendly
People friendly , lovely shop lay out.like the fact they had a t-shirt with where I was buying it
May 6, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Recently bought a lovely silver…
Recently bought a lovely silver necklace with beads on it . I have had some many compliments about it and how nice it is . It’s really light too . Also got a braclet and that’s so comfortable too. 😁
April 30, 2026
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
Amazing customer service on Sunday from Collette. She was polite, very knowledgeable about the range in store and extremely helpful giving guidance and support.
February 1, 2026
Unprompted review
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great shop in a beautiful village
Great shop in a beautiful village. Helpful staff and some great deals on too. A lovely little bit of retail therapy on my weekend trip to beautiful Wales from Essex. 😊
January 25, 2026
Unprompted review
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The staff are so helpful
The staff are so helpful. The size of jumper wasn’t available in the shop so they ordered it for me. What a lovely shopping experience, thank you! 10 out of 10
November 22, 2025
Unprompted review
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing customer service in Betws y…
Amazing customer service in Betws y coed. Couldn't have been more helpful.
October 17, 2025
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Friendly helpful service
October 6, 2025
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A super little Fatface shop
This is a super little Fatface shop, with lovely staff in an excellent location. Although not huge, it always has a good range and whichever member of staff is on - they are always genuinely friendly and very helpful, without ever being pushy. Had an excellent experience there too, returning something from online. Very good trying-on rooms and a good men's range too. Lovely collection of shops in the row too, so makes for a very pleasant stop. (The date of this review isn't accurate as can't recall the date I was last there, but a couple of month ago)
June 20, 2025
Unprompted review
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Natalie
Natalie, Superstar. Not often a person and their service takes you by surprise so I want to say a massive thank you to the Betws-Y-Coed store and especially Natalie
August 2, 2025
Unprompted review
Reply from FatFace - BETWS Y COED
Hi Rob,
We’re absolutely delighted that Natalie made such a positive impression during your visit to our Betws-Y-Coed store. We will of course pass your comments to Natalie! Thank you, LE
Reply from FatFace - BETWS Y COED
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very friendly staff in the shop
Very friendly staff in the shop. Had to reorder a different size online to click and collect.
Good communication AND got 20% off !
May 18, 2025
Reply from FatFace - BETWS Y COED
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Lovely visit to your betws y coed…
Lovely visit to your betws y coed store. We were served by Lucy who was very helpful and friendly a refreshing change in retail to be assisted by such a lovely member of staff many thanks Lucy
January 25, 2025
Unprompted review
Reply from FatFace - BETWS Y COED
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service!
Excellent customer service from Sylvia and Rhys. Made to feel very welcome and that nothing is too much trouble. Lovely chat as part of the service - thank you 😀
September 26, 2024
Unprompted review
Reply from FatFace - BETWS Y COED
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Betws Y Coed store - this is great to hear. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.