We went into your store today and was happy with the way the store is set up. I have not been to Birmingham city centre for many years, I have noticed that many shops do not have adequate acce... See more
Company replied
Location
Switch locationUnit 28 Grand Central, Stephenson Place, B2 4BF Birmingham, West Midlands, GB
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See what reviewers are saying
Received text message to say sandals were ready to collect from central Birmingham shop. Made special trip to collect them only to be told they are not there and glitch in system means 'this happens a... See more
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This was at Grand Central, Birmingham. I had been everywhere to find a dress for my Mother's funeral. All have glitter in, as that time of year. AMANDA at Fatface was AMAZING,she helped me, went into... See more
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We had a wonderful time in this store. Mandy was so helpful, friendly and informative. She told us about the extra 20% off of sale items and answered all the questions we had. She discussed our day an... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 28 Grand Central, Stephenson Place, B2 4BF, Birmingham, West Midlands, United Kingdom
- 01216 343570
4.8
Excellent
197 reviews
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Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello Rose
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No hassle with order order delivery and…
No hassle with order order delivery and lovely trousers So comfortable
July 6, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with your items! Have a great day – CD
Great shopping experience.
I have been shopping at fatface for over 2 decades. The fact that I still shop there is testament to the great brand and its wonderful staff.
July 9, 2024
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello John,
Thank you for your review.
It is great to hear you are pleased with the quality of our polo shirts.
Have a good day!
Take care, ED
Easier to order products on line than…shop in store
Easier to order products on line than to shop in store. Found that while some of the staff were really helpfully and looked for items for you etc, when it came to ordering an item you wanted that was not in store there was a very limited amount of help they could give you! So I stood just outside the store and ordered said item on my phone in 2 seconds! Very bizarre policy Fat Face!
June 7, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there
Thank you for your review.
I am sorry to hear that you weren't able to purchase your items in store as you wished to, but I am pleased that you found ordering online super easy!
Take care, LE
A lot of choice in this store
A lot of choice in this store and lots of size options available. Good location as well.
May 21, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello Gary,
Thank you for sharing your recent experience in our Birmingham store with us.
Have a great day!
Take care, ED
Good quality
Good quality, fits well, soft materials/ gentle on skin. Stuffs are helpful and friendly.
May 23, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are loving your new order. I hope you continue to enjoy our products.
Take care, MM
Big Fat Face fan
Big Fat Face fan, every time there is a sale I just can’t help myself to buy their stuff, love their dresses, underwear is pretty, I just love everything from Fat Face
May 12, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
Thank you for being a loyal Fat Face customer.
We are delighted to hear you love your purchases, and we look forward to welcoming you back soon!
Take care. -GM
Excellent services
Excellent services
Sent 1 item back and refund quickly given other items excellent
May 8, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
The speed of delivery and quality of…
The speed of delivery and quality of goods received
April 30, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Outstanding customer service from Fatface Birmingham
I am a regular FatFace customer, generally using the Hebden Bridge store as i live nearby, however i found myself in Birmingham for a few weeks with work and needed some casual clothes for the evening so went down to the Grand Central store early one Saturday morning, was greeted by Suki (possibly the store manager). Almost felt like Suki was my personal shopper for the 30-40 mins i was in the store, assisting in picking out items, providing (requested) feedback on look / sizes of garments as i was trying things on, fetching different sizes for me when things were too large or small etc, in general just wonderful customer service from a warm, friendly and engaging person. What made the service over and above all expectations was in relation to a shirt which was unavailable in the store in my size. Suki called some other stores and came back to me to confirm it was available in another store close to her home and offered to collect in personally on my behalf and to bring it back to the Birmingham store for me to pick up. Day or so later i got a call from Suki confirming the shirt was now in the store and available to collect! Fat face staff in my experience are always extremely helpful and polite but Suki went a few steps further. Well done Fatface and thanks so much to Suki!
April 27, 2024
Unprompted review
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Birmingham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I have purchased both online and…
I have purchased both online and through the Birmingham store. Firstly online was easy and arrived on time. I did return one item though as too big and the staff at Birmingham are always so lovely and showed me other things I might like especially as I said I was going on Holiday. Great shopping experience in Birmingham
April 25, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Birmingham store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
The order came quicker than expected
April 22, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Wonderful customer service
Wonderful customer service , friendly staff in Birmingham store . Ordered something online and was advised to try it on before leaving store, I did and first wasn’t right managed to change item for better fitting item.
Sensible assistant all so very friendly and pleasant. Well worth a visit to Grand Central Birmingham store
April 29, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service, and received such great customer service instore. We hope you love your order!
Take care. -GM
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality. We hope you love your bag, and look forward to welcoming you back!
Take care.- GM
Click & collect
Click & collect - items arrived quickly. staff at Birmingham Central store very helpful - I needed to return 1 of the items and it was easy & quick. The jumper I bought is lovely.
April 23, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are pleased to hear you love your item, and have enjoyed using our Click and Collect service. We look forward to welcoming you back soon!
Take care. -GM
The staff at the Birmingham branch
The staff at the Birmingham branch were great! Nothing too much trouble, very helpful, even though they were busy, they stopped and helped us with choices etc and brought more sizes etc.
April 24, 2024
Reply from FatFace - BIRMINGHAM GRAND CENTRAL
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at our Birmingham store. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LA
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