Friendly, helpful staff. Lovely shop, well set out, welcoming and well stocked. Efficient service for collection and return of online orders. Fat face clothing is lovely, although some items are at a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very friendly dealt with my return explaining what happened when item was bought with a gift card .
Company replied
The staff are always friendly, smiley & very helpful. The store is very well laid out & have always loved the clothes, jewellery & underwear
Company replied
Ordered a belt online in sale. I was looking for something a little different Easy to order and delivered to store for convenience. Bishop’s Stortford is a lovely big shop and never fails to impress... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
3 Potter Street, CM23 3UH, Bishops�Stortford, Hertfordshire, United Kingdom
- 01279 652225
4.7
Excellent
90 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Staff are lovely and very helpful.
Staff are lovely and very helpful.
Like most clothes retailers sizes vary enormously especially for trousers.
So I always check 2 sizes.
The last pair were meant to be short and they werent!
October 27, 2025
Reply from FatFace - BISHOPS STORTFORD 2
Hi Carole
Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I just visited ff bishops Stortford
I just visited ff bishops Stortford, I was helped by a young sales assistant Jacob, couldn’t have been more helpful.
June 14, 2025
Unprompted review
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Everything went very smoothly
Everything about collecting a bag I had ordered online went very smoothly
June 2, 2025
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recommended
Easy to order, convenient to collect at my local store and nice product.
November 28, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly, efficient and helpful
This is my local FatFace shop and my family and I are regular customers. We have found the shop to be well stocked and the staff to be always cheerful and helpful.
August 9, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Good afternoon,
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LC
I went into store on a Monday morning…
I went into store on a Monday morning to return some items I had bought on the Friday evening as they were now massively discounted in the sale. The lady serving me was very rude and said this wasn’t allowed and I should have returned them within 24hrs. I told her there was nothing that said that anywhere, nor was I told that when I bought them and it was within my right to return the items. She basically then served me silently and was clearly annoyed with me. It wasn’t an unpleasant experience.
I also ordered a pair of shorts online. I received an email to say they had been despatched and would receive another email when they got to store. I still haven’t received that email over a week later. I’m assuming they are in store and I will go see at the weekend.
August 3, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Good afternoon Katherine,
Thank you for taking the time to leave a review.
Sadly, I cannot see that you have contacted us prior to leaving your review, however, we're truly sorry to hear of your experience with one of our stores, please be assured this will be raised with the appropriate department.
Regarding your Click and Collect order, we have looked into this and can confirm the store have had your order since the 6/8/24 and it is ready to collect. We sent you an e-mail on the 6th at 10:09 AM to let you know it is ready. We also sent a reminder on the 11th.
Store's can hold your order for 14 days before the order is automatically cancelled and refunded.
If you ever need our assistance, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm.
Reply from FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have received such great service!
Please do not hesitate to get in touch with our friendly customer service team if you need anything else: customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-5pm.
Take care. -LA
Reply from FatFace - BISHOPS STORTFORD 2
Hello Jane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Great clothes and great service
I ordered items online to collect from store. They arrived promptly. When I went to collect the store staff got them swiftly, they were polite and friendly, as they always are.
Clothes are great, true to size and good quality.
June 12, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our Click and Collect service. We hope you love your order and look forward to welcoming you back sooN!
Take care. -GM
Excellent service
Excellent service, quickly delivered, sadly I had to return but that was easy too.
May 26, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hello Amanda,
Thank you for your review. I am pleased to hear about your positive experience with our delivery and returns service!
Have a good day!
Take care, ED
Excellent staff and nice tidy shop
Always find the people in the store helpful and willing to assist - I need to order long in most things and they always help me out with this
May 26, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hello Emma,
Thank you for sharing your recent experience in our Bishops Stortford store with us.
Please be assured that this will be passed onto the store for you.
Have a great day!
Take care, ED
Fantastic customer Service
Just wanted to thank the staff at Fat Face Bishops Stortford, Marie, Keli and Debbie. I visited the store today in passing and was greeted with a very friendly smile by Maria. There was a sale on and she was explaining to all the customers regarding sale prices. They were all very friendly and made my visit to the store very enjoyable. I felt like nothing was to much trouble and that they were very knowledgeable regarding sizing of dresses and availability. I purchased 5 dresses in store and will not hesitate to return to this store. Thank you once again for great customer service .......
June 7, 2024
Unprompted review
Reply from FatFace - BISHOPS STORTFORD 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Always excellent service and a bargain…
Always excellent service and a bargain in the sale too 👍🏻
May 19, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great staff
Love my local store because the staff now are so friendly,cheerful and helpful that it makes me visit more.The two younger staff(one make one female)are particularly lovely and the service is always top.
May 13, 2024
Reply from FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. I will make sure to pass on this feedback. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SW
Great Clothing and Amazing Staff
I love FatFace clothing. It is so comfy, fits great, and is actually made to last. Although quite expensive, it is well worth the money.
I was in my local FatFace yesterday to get some clothing from the new Jude's collection and had amazing and friendly service from Marie and Kei. They were so helpful and lovely to chat with.
May 17, 2024
Unprompted review
Reply from FatFace - BISHOPS STORTFORD 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Take care. -GM
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.