Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
Company replied
Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
Fairly painless, good all round experience - just a bit of a wait for the 2nd item to be available
Company replied
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... See more
Company replied
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.7
Excellent
158 reviews
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Great jeans but slow delivery
The quality of the jeans are good. Great fit and comfortable. The click and collect took 6 days before I received a message that it is ready. On the website it said 3-5 days. I ordered these jeans and was hoping to wear them on my trip, but they arrived too late. This was quite disappointing. The click and collect delivery time should be in line with the delivery times specified on the website.
March 29, 2024
Reply from FatFace - BLUEWATER 2
Good afternoon, FatFace customer.
Thank you for taking the time to leave us your review.
I am sorry to read that you were unhappy with our delivery service. Unfortunately I believe you may have misread our delivery time frames. Standard delivery is 3-5 days however with our Click n' Collect service delivery is 5-7 days. This is stated on our website: https://www.fatface.com/help-centre/delivery.html
I hope this has not deterred you from shopping with us again in the future.
Enjoy the rest of your day. JB
Just love fatface never had a bad…
Just love fatface never had a bad purchase. Same goes for my recent. Lovely dress just what I was looking for. Bought online as store did not have my size available. Arrived promptly.
March 22, 2024
Reply from FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to read your positive feedback. Thank you for being a loyal customer, we look forward to welcoming you back soon!
Take care. -GM
Reply from FatFace - BLUEWATER 2
Hi Claire,
Thank you for taking the time to leave a review. We love to hear you have had such a positive experience with us! We look forward to welcoming you back soon. Take care, LC.
Reply from FatFace - BLUEWATER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BLUEWATER 2
Good Afternoon Bogdan,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - BLUEWATER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Very prompt service
Very prompt service. Great fitting pair of shorts competitive prices too.
January 20, 2024
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase, and look forward to welcoming you back soon.
Take care. -GM
I saw the coat in store but they didn't…
I saw the coat in store but they didn't have colour or size I needed. The sakes staff checked online and found it available and gave me details I needed to find it. I ordered when I got home and the coat arrived quickly. Website is easy to use as well.
January 6, 2024
Reply from FatFace - BLUEWATER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you have had a positive shopping experience, and we hope you love your new item. We look forward to welcoming you back soon.
Take care.- GM
Great clothes great fit and quality
Great clothes great fit and quality. Staff polite and friendly.
January 10, 2024
Reply from FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Fantastic quality and hard wearing
Fantastic quality and hard wearing. Easy to mix and match items and good variety of colours that are fun and vibrant.
It’s also good being able to go to my local store and see the items before purchasing. Being able to shop online is helpful as well as being quick and easy to navigate.
January 6, 2024
Reply from FatFace - BLUEWATER 2
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you enjoy using our online service and also enjoy shopping instore with us! We really appreciate your positive feedback in regards to our overall service, we love to hear this from our customers!
We look forward to welcoming you back soon!
Kind Regards, JW
I recently visited your store in…Bluewater
I recently visited your store in Bluewater. The service was great 👍, staff very helpful and friendly. Really happy with my purchase. I then looked for further items online for gifts and really pleased with these too. Very impressed overall 😁
January 9, 2024
Reply from FatFace - BLUEWATER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - BLUEWATER 2
Hello there
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Reply from FatFace - BLUEWATER 2
Hello Sarbjit
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon.
Take care, RL
Staff always helpful and attentive
December 27, 2023
Reply from FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - BLUEWATER 2
Hello Viv
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great purchases
I love my new clothes and boots. Everything is stylish and comfortable .
November 28, 2023
Reply from FatFace - BLUEWATER 2
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Received my product and the staff that…
Received my product and the staff that served were good and cheerful.
November 22, 2023
Reply from FatFace - BLUEWATER 2
Hi there
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Outstanding service,Order was waiting for me to collect
Order was waiting for me to collect, straight forward in & out of shop exactly how I like it & staff were really lovely & very helpful
November 26, 2023
Reply from FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order online
Easy to order online. Great communication with regards to status of my order. Click and collect very efficient at The Bluewater store.
November 21, 2023
Reply from FatFace - BLUEWATER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
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