Very helpful staff, didn't hassle when browsing or when trying garments on. Nice shop to go into when looking for this seasons clothes. Ordered a t-shirt, delivered the next day, excellent service
Company replied
Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
Company replied
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... See more
Company replied
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.7
Excellent
166 reviews
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Helpful shop assistants,,ordered and…
Helpful shop assistants,,ordered and delivered on time. Thanku
August 22, 2023
Reply from FatFace - BLUEWATER 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Lovely summer dress ready to be collected
The item was ordered on line and ready to collect quickly. No problems in collecting from chosen shop. Helpful staff.
August 25, 2023
Reply from FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Love FatFace clothing
Love FatFace clothing, being older I tend to go for the long length dresses which generally rest on my knees. The quality is good and never disappoints.
August 24, 2023
Reply from FatFace - BLUEWATER 2
Hello, Thank you for leaving us a 5* review. We are so pleased to read you are happy with the quality of your items and that you have enjoyed shopping with us online. Take care – KS
One of my favourite shops.
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shirts and sweat-tops. Always pop in wherever I see a FatFace.
August 8, 2023
Reply from FatFace - BLUEWATER 2
Thank you so much for your wonderful review. We deeply appreciate your comments and we look forward to seeing you again soon! - RS
Good service
June 30, 2023
Reply from FatFace - BLUEWATER 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - BLUEWATER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items and the service you received. We hope you love your new items! Take care – LB
Staff very helpfull in finding other…
Staff very helpfull in finding other sizes in store room . Very pleasant and happy to assist
May 28, 2023
Reply from FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Friendly and welcoming and answered all…
Friendly and welcoming and answered all my questions very well.
May 21, 2023
Reply from FatFace - BLUEWATER 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bluewater store.
Take care, JB
I like the quality of your cloths
I like the quality of your cloths, my only niggle is the t shirts neck are always to big. Otherwise great.
May 8, 2023
Reply from FatFace - BLUEWATER 2
Thank you for taking the time to leave your review. I've passed on your feedback to our design team and hope that we can offer a 5* service in the future! Take care, CD
Reply from FatFace - BLUEWATER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Easy to collect my order from store.
Easy to collect my order from store.
Pleased with items, which although early are Christmas presents for my granddaughter.
Such good sale prices could not resist.
May 4, 2023
Reply from FatFace - BLUEWATER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
The boiler suit feels amazing and the…
The boiler suit feels amazing and the staff in store were so helpful. Thanks again Fatface!
April 27, 2023
Reply from FatFace - BLUEWATER 2
Hi Vicky
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My favourite shop…
Always good service and delivered quickly when bought online. Lovely quality items and right on trend. I buy all my clothes from Fatface and have done for several years.
April 27, 2023
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent material and great design
Excellent material and great design.
Delivery was quick. A got a few pieces on sale so very happy for value for money
April 26, 2023
Reply from FatFace - BLUEWATER 2
Hi Maria,
Thank you for this 5* review!
I'm really glad that your order arrived quickly and that you are happy with your items. We hope that you continue to have great experiences with us.
Have a great day!
JH
Reply from FatFace - BLUEWATER 2
Good afternoon, Jason
Thank you for leaving us this review about your instore shopping experience. We look forward to you shopping with us again soon at our Bluewater store.
Take care, JB
I find fat face haven’t changed much in…
I find fat face haven’t changed much in their designs, clothes tend to be either short in the length or to long in the length. I also prefer more cotton items not jersey type of material.
April 17, 2023
Reply from FatFace - BLUEWATER 2
Good afternoon, Kuldeep
Thank you for taking the time to leave your feedback.
I am so sorry to read that you are unhappy with our brand. Please be assured your custom and feedback is important to us. I hope we tempt you to shop with us again soon.
Enjoy your day. JB
Happy staff
Staff are very friendly helpful just amazing group of people really to be honest. Loads for university yeah thank you
April 16, 2023
Reply from FatFace - BLUEWATER 2
Good afternoon, Ruth
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bluewater store.
Take care, JB
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - BLUEWATER 2
Hi David
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Cool company with looks of choice I love ❤️
I have found the company to have a great selection of clothes that work for me and the online purchase is great. I easily exchanged items in store without issue. Great customer service.
April 1, 2023
Reply from FatFace - BLUEWATER 2
Hello Tristan, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
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