Very helpful staff, didn't hassle when browsing or when trying garments on. Nice shop to go into when looking for this seasons clothes. Ordered a t-shirt, delivered the next day, excellent service
Company replied
Location
Switch locationUnit U028B Upper Rose Gallery, East Mall, DA9 9SP Bluewater, Kent, GB
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See what reviewers are saying
Very disappointed as my initial order was completely ignored. Was suppose to receive email confirmation when to pick up. When queried was told order lost. Customer service reordered but it meant 1 i... See more
Company replied
I usually buy Fat Face clothes because although pricier than some other retailers, they are stylish and quality so last longer. Size can be inconsistent so always best to try on first. Never a problem... See more
Company replied
Bluewater is my local store although I do visit several others in the south-east and they are always pretty friendly. I like the quality of chinos (straight are better than the new slim ones), tee-shi... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit U028B Upper Rose Gallery, East Mall, DA9 9SP, Bluewater, Kent, United Kingdom
- 01322 423454
4.7
Excellent
166 reviews
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Easy to order
Easy to order, and no problem collecting. I also found a discount code online, so great result!
March 27, 2023
Reply from FatFace - BLUEWATER 2
Good morning,
Thank you for taking the time to leave us your review.
I am so pleased that you found ordering and collecting your order an easy process. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Reply from FatFace - BLUEWATER 2
Good Afternoon
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
Reply from FatFace - BLUEWATER 2
Hello, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Bluewater…
Visited the store in Bluewater today and cannot fault the customer service, staff were friendly and very helpful
January 9, 2023
Unprompted review
Reply from FatFace - BLUEWATER 2
😍BLUEWATER! Our team are the best, aren't they? So pleased to hear of your positive experience in our store. Your amazing comments will be fed back to our superheroes in store! - RS
Lovely suede boots
Suede boots were a good price in the sale and beautifully made. I ordered two pairs to get the right size, they were delivered in a huge box but beautifully packaged, and the return was very easy in store.
November 23, 2022
Reply from FatFace - BLUEWATER 2
Good afternoon, Kentishmaid
Thank you for your feedback regarding your recent online order.
It's great reading such positive comments about your order and service you received. I am pleased to read our returns process was nice and easy. We hope you love your new boots and continue to enjoy shopping with us.
Take care, JB
Just loving ur bags cloths and store
November 28, 2022
Reply from FatFace - BLUEWATER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
Lovely shop
Lovely shop, friendly and helpful staff, needless to say, fabulous clothes.
November 8, 2022
Reply from FatFace - BLUEWATER 2
Good Afternoon,
Thank you for your feedback the crew at the Bluewater store. It is so wonderful to read about the great experience you had instore
Take care - KS
Returning online order
I returned a couple of dresses , sadly the material was very itchy due to the gold thread…the sleeves were not lined. Very pleasant staff dealt with the return swiftly and politely.
November 3, 2022
Reply from FatFace - BLUEWATER 2
Thank you for your 5* review. We are sorry that your purchase wasn't the right material for you at this time. I will send this information over to our design team for future consideration. We will also pass this review over to our wonderful team in store! - RS
Great Styles
Great styles, reasonable price, always offers, lovely store and friendly, helpful staff.
October 1, 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Did not receive my order
Did not receive my order as you use Evri who are not reliable and lost my package. So disappointed as order items were out of stock by then. If I could give zero, I would have. Please stop using Evri.
Yes, got a refund but I really wanted my items that I ordered. Hence disappointed.
September 29, 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further and I can see that a full refund has been processed for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com
EP
Lovely dress and helpful staff
I bought the dress online but needed a different size so went to the Bluewater store. Staff member was very helpful. Checked the stock room but didn’t have my size so she credited me for the dress and she reordered it to be delivered to me. Arrived within about 4 days.
September 16, 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
Excellent service and quality clothing
September 23, 2022
Reply from FatFace - BLUEWATER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a good weekend!
EP
The service online was excellent
The service online was excellent. Your courier let you down. He did not ring any bell and just left the parcel on the back door step very late in the day. It was quite obvious that someone was at home. If l hadn't come out to check the garage the parcel would have been out all night. Only problem l had with your service.
September 5, 2022
Reply from FatFace - BLUEWATER 2
Hi Carol, thank you for taking the time to leave your review. I am sorry to hear that you are disappointed with the courier for this delivery and I will be sure to pass your feedback on. Take care, LE
Reply from FatFace - BLUEWATER 2
Good morning,
Thank you for leaving us this review about your shopping experience.
Thank you for being a loyal customer of ours! - ES
I love the quality clothing.
June 21, 2022
Reply from FatFace - BLUEWATER 2
Good afternoon Sheila,
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!- DW
Yep, all good
Ordered the white and black in size 14 and 16. I'm more of a size 16 but the 14 fitted well so I wonder if they come up a little on the big side. Happy with my order. Returned unwanted sized to Bluewater store. Very helpful and courteous assistant who apologised for the wait. All good.
June 9, 2022
Reply from FatFace - BLUEWATER 2
Hi Julie,
Thank you for your 5* review. I am pleased to hear that your order turned up quickly and that you are happy with our online service and returns policy. Many thanks-AB
Easy to order and fast delivery
Easy to order and fast delivery. The dress material was very soft and similar to a fine cord . An easy print which isn’t fussy . The dress fitted well true to size and adaptable to how you wear it .
March 11, 2022
Reply from FatFace - BLUEWATER 2
Hiya, Thank you for your great review regarding your recent online order. We are so pleased to read how happy you are with your recent purchases, and we look forward to you shopping with us again. LM
Bright and airy store, friendly staff
I always love shopping in Fat Face, not only are the products good quality, the shop is bright and airy, and the staff are always friendly and polite. They’re always ready to help and chat and go above and beyond. And…their hand sanitiser in the doorway smells lovely!!
February 7, 2022
Unprompted review
Reply from FatFace - BLUEWATER 2
Good morning Amanda, Thank you for taking the time to give us a 5* review about your shopping experience in Bluewater, it's great to hear such positive comments about the service you receive from our staff and I am sure they will love to hear your feedback. Take care, LM
Really pleased with my latest FatFace…
Really pleased with my latest FatFace purchase. Quick delivery too!
January 29, 2022
Reply from FatFace - BLUEWATER 2
We are glad you got your order quickly - ENJOY! CP
I love this brand
I love this brand, they make great products and partner up with interesting organisations
January 25, 2022
Reply from FatFace - BLUEWATER 2
Hi,
Thank you for taking the time to leave us a 5* review.
It’s great to hear that you love the brand and what we try an do with other organisation. We like to try and make a positive difference in the world we all live in.
Take care, LM
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