As usual the shop staff inthe Bracknell store were very helpful and friendly and the quality of the clothes is as good as ever
Company replied
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Return was managed efficiently and with courtesy by the young man who dealt with it - have to say his approach was much friendlier and more welcoming than I received from a previous member of staff. O... See more
Company replied
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatev... See more
Company replied
Fat face is a nice brand. I enjoy browsing in store and online. The clothing is good quality. I can usually find my size.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
20 The Lexicon, The Avenue, RG12 1BD, Bracknell, Berkshire, United Kingdom
- 01344 457360
4.6
Excellent
91 reviews
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Ordered but Christmas present
Ordered - really quick delivery - it’s a present so can’t really say much
November 15, 2023
Reply from FatFace - BRACKNELL
Good Afternoon Ann,
Thank you for taking the time to leave us a review!
I am happy to hear you are happy with your order and it got to you so quickly, I hope they love their present!
Kind Regards, JW
Shorts are a good fit and made from…
Shorts are a good fit and made from quality linen material.
Chose pick up from shop option which was quick and efficient.
November 1, 2023
Reply from FatFace - BRACKNELL
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Good display
Good display. Staff helpful and don’t rush or hang about whilst you browse. Good size changing rooms. Prices a little expensive but the sales help if you want to wait.
Would have given five stars but prices, especially for some things like t-shirts a bit over the top.
October 16, 2023
Reply from FatFace - BRACKNELL
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
What made it different? - Lara
Bought a Paignton Gillet, Charcoal. What made the experience different? In a word "Lara" she sweet talked me into giving my Email address for which I was instantly rewarded with a 15% discount. Whatever Fat Face are paying her, it ain't enough!
August 29, 2023
Unprompted review
Reply from FatFace - BRACKNELL
Hello, thank you for taking the time to leave a review. It's so lovely to receive such kind feedback about our store crew! I'll be sure to pass this on to Lara and the Bracknell team. All the best, LB
Wrong colour, wrong size, bad customer service
Unfortunately I was sent not only the wrong colour, I was also sent the wrong size. Returned to store and didn’t even receive an apology or the opportunity to get a replacement. As a consequence I did not reorder. Shame as I was looking forward to receiving the item.
August 11, 2023
Reply from FatFace - BRACKNELL
Hi there,
Thank you for taking time to leave us this review.
I'm sorry to hear you haven't received correct colour of your item and we had no stock to replace in store. I will certainly pass your feedback to our relevant department, to prevent this from happening again. I do apologise for the inconvenience caused.
Take care,
SK
Polite and efficient staff
August 7, 2023
Reply from FatFace - BRACKNELL
Thank you so much for your kind comments. We are super thrilled to hear of your positive shopping experience with us and we look forward to welcoming you back soon! - RS
Reply from FatFace - BRACKNELL
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! LB
Sizing was spot on.
Sizing was spot on.
Style also very good
Quality also good.
I purchased my first Fat Face polo shirt before 1990in a ski resort in France.(possibly Maribel?). My size was out of stock and the manager delivered it to me in Reading Berkshire on their way home after their season.
Brilliant service.
June 14, 2023
Reply from FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very good experience
I ordered a dress on line, when I collected it I asked if I could try it on. 'no problem'. I was also offered that they could action a refund if needed.
May 14, 2023
Reply from FatFace - BRACKNELL
Hi Lorraine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BRACKNELL
Thank you for your 5* comments. We are thrilled to hear that you have had a positive shopping experience with us! - RS
Beautiful blouse
Beautiful blouse
Purchased via online sale and collected at local store
Well made, fit true to size and pretty blouse
Always happy with my items bought at FatFace 👍🏻😊
May 2, 2023
Reply from FatFace - BRACKNELL
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Saw item in Winchester store but didn’t…
Saw item in Winchester store but didn’t buy got home regretted it - ordered online to collect at my local Bracknell store - very smooth process was kept informed of progress on my order. Sadly when I got the item it didn’t suit me so returned to my local store again no problems a very smooth service snd process.
May 1, 2023
Reply from FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great weekend
EP
Reply from FatFace - BRACKNELL
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Very friendly and helpful staff.
May 2, 2023
Reply from FatFace - BRACKNELL
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good Range of stock and helpful staff
Good range of stock in a good location with friendly staff
April 28, 2023
Reply from FatFace - BRACKNELL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Needed to swap the top I had ordered…
Needed to swap the top I had ordered with a larger one in store. All very straightforward. Being able to order, get delivered in store, then swap / return with no fuss or bother. That's refreshingly how it should be, but but rarely is.
April 26, 2023
Reply from FatFace - BRACKNELL
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Excellent service from Bracknell store
April 19, 2023
Reply from FatFace - BRACKNELL
Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bracknell store - this is great to hear. Take care, BP
Excellent service as always!
Excellent service as always, prompt delivery to store for collection and staff always helpful
April 17, 2023
Reply from FatFace - BRACKNELL
Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received! Have a great day – LB
Excellent service
Excellent service
Staff always happy to help which gives a better experience
March 14, 2023
Reply from FatFace - BRACKNELL
Good morning,
Thank you for leaving us your comments. I hope you continue to enjoy shopping with us.
Take care, MM
Parcel delivered in a timely fashion 😊
March 15, 2023
Reply from FatFace - BRACKNELL
Good Morning Linda
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
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