Banner for FatFace - BRIDPORT

FatFace - BRIDPORT Reviews 66

TrustScore 4.5 out of 5

4.7

21 East Street, DT6 3JX Bridport, Dorset, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Picked up an on line order and was tempted to purchase another item from the sale rail! Friendly efficient staff. All purchases good quality and fitted as expected.

Company replied

Rated 5 out of 5 stars

Visited Fatface Bridport saturday morning 7th of February and the two ladys in there were ever so lovely and helpful and went above and beyond for me. I often visit bridport and make sure to pop in t... See more

Company replied

Rated 5 out of 5 stars

From the time I walked into FatFace, it was the beginning of a great experience. The whole shop is instantly inviting with the clothing beautifully presented. I was greeted with a warm smile by lovel... See more

Company replied

Rated 1 out of 5 stars

I popped into the Bridport Store of Fat Face and noticed a sign above some Short Sleeved shirts hung over T shirts with a sign 20 % off so I thought I would purchase the shirt only to get to the check... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 21 East Street, DT6 3JX, Bridport, Dorset, United Kingdom

  • 01308 422158

4.7

Excellent

TrustScore 4.5 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great long length t-shirt!

Ordered the t-shirt on-line. Collected it from Fat Face in Bridport. Found the staff in Bridport very helpful and friendly. Well done Fat Face!

October 30, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello Jeanette
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

In store or online never had anything…

In store or online never had anything to complain about.Your staff in store is helpful but not forcing.online shopping has at times. More colours and sizes available , and promote and quick delivery.

August 13, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 4 out of 5 stars

Friendly staffThe sales assistant was friendly and…

The sales assistant was friendly and helpful and the products were of good quality.

August 7, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 4 out of 5 stars

Staff are very helpful

Staff are very helpful, my husband liked the length of the shorts and the quality of the fabric.

August 7, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Lovely helpful lady

Lovely helpful lady . Relaxed and not pushy ! Love the clothes . Wish they were a bit cheaper !

August 2, 2024
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

In store consultants!

Always always lovely! All the staff are excellent.
Today Sarah and Becky helped me pick out a shirt, a particular style I was looking for.
They both showed what else it could be styled with, really helpful. They know me well so know what will suit me, and always pick out perfect pieces for me.
Absolute superstars, thank you lovely ladies 😊

July 6, 2024
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your Shirt, and look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

Becky and Romy at the Bridport store…

Becky and Romy at the Bridport store were really helpful offering options and colour coordination with my selections. Well done ladies polite, helpful and very professional

July 4, 2024
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Good afternoon, Lyn.

Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Bridport store.

Take care, JB

Rated 5 out of 5 stars

Excellent device

Excellent device, always looked after well

June 16, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hi there,
Thank you for taking the time to leave your 5* review.

We are pleased to hear you have had a positive experience with us, and we look forward to welcoming you back soon.

Take care.- GM

Rated 5 out of 5 stars

Very Helpful Assistant

Very Helpful Assistant, worked hard to find and order the right sizes garments

June 3, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello Malcolm,

Thank you for sharing your recent experience in our Bridport store with us.

Please be assured that this will be passed onto the store for you. We look forward to welcoming you back!

Have a great day!

Take care, ED

Rated 5 out of 5 stars

Excellent customer service from the…

Excellent customer service from the lovely Eva at Bridport branch of Fatface. Very attentive and gave me great advice on size and colour of Aerie Jumper. Very impressed indeed. I will be going back to shop there.

March 29, 2024
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Excellent customer service

Polite, helpful and good communication with staff at Bridport Fatface.

March 23, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Very helpful assistant

Very helpful assistant, very pleased with my purchase , excellent quality.

March 21, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

very good

Thank you.Very friendly and helpful staff.

February 8, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Quality material

Extremely pleased with the quality of my rugby top.

January 26, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Amazing customer service.

Amazing customer service.
Brilliant and happy staff.
Keep it up head office.
Embrace your team is extremely important.

January 16, 2024
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Christmas gift

Easy to order and delivery was easy to pick up from our local store no issues at all very pleased with the service

December 14, 2023
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Good Afternoon David,

Thank you for taking the time to leave us a review!

I am happy to hear you have had a positive experience whilst shopping with us online and it arrived with you quickly, we love to hear such positive feedback!

We look forward to welcoming you back!

Kind Regards, JW

Rated 5 out of 5 stars

The service was amazing Becky took us…

The service was amazing Becky took us under her wing and helped us find the ideal presents.

December 2, 2023
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

I would have given 5 * if the shop…

I would have given 5 * if the shop assistants had been more friendly and had some manners. I didn’t get an ‘hello’, ‘thank you’ or ‘goodbye’..it was almost as though it was too much trouble . The ordering was easy and quickly delivered to the store to collect though.

November 25, 2023
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hi there

Thank you for taking the time to leave your review. I am sorry to hear that you had this experience in store. I will be sure to pass your comments on.

Take care, LE

Rated 5 out of 5 stars

Great experience

I went to the Bridport store today. Becky was really helpful. Suggesting things I wouldn’t usually go for. Amazing service and a very enjoyable shopping experience overall. She couldn’t have been more helpful.

November 26, 2023
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Good Afternoon Janis,

Thank you for taking the time to leave us a review!

I am happy to hear you had a positive experience in our Bridport store with Becky! I will make sure this feedback is passed on, we love this positivity from our customers

We cannot wait to welcome you back!

Kind Regards, JW

Rated 5 out of 5 stars

From the time I walked into FatFace…

From the time I walked into FatFace, it was the beginning of a great experience. The whole shop is instantly inviting with the clothing beautifully presented. I was greeted with a warm smile by lovely Eva, who helped me through my purchases. She took great trouble making sure everything fitted perfectly and even chose me the perfect winter bobble hat from the men’s section as the women’s ones didn’t fit as nicely.
I live alone and it can be very lonely indeed so it was such a joy to be made to feel so special

November 24, 2023
Unprompted review
FatFace - BRIDPORT logo

Reply from FatFace - BRIDPORT

Hi Sue, thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! CD

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look