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FatFace - BROMLEY 2 Reviews 231

TrustScore 5 out of 5

4.8

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more

Company replied

Rated 5 out of 5 stars

I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more

Company replied

Rated 5 out of 5 stars

I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was... See more

Company replied

Rated 5 out of 5 stars

The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom

  • 02082 904457

4.8

Excellent

TrustScore 5 out of 5

231 reviews

5-star
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Rated 5 out of 5 stars

recently picked up a dress from FatFace…

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric feels soft and high-quality, and the cut is really flattering.

Definitely one of those pieces that makes you feel good the moment you put it on. Highly recommend!

April 29, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great product

Great product, delivered promptly. Kept informed at all stages.

May 1, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff were very pleasant & cheery

The staff were very pleasant & cheery. Also helpful.

May 1, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Excellent Service at the Bromley Fat Face store

I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The clothes are well organised and beautifully displayed.Versatile great quality clothing and style.

April 28, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good service and good value for money…

Good service and good value for money on sale items.

April 27, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE

Rated 5 out of 5 stars

Very friendly and helpful

I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was very happy to see that my return included my delivery costs! 🤩

April 27, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff in the Bromley branch are always super friendly and helpful

I ordered a pair of pedal pushers on line to be delivered to the Bromley store and tried them on in the store. They fitted perfectly and are very comfortable and soft. The staff in the Bromley branch are always super friendly and helpful

April 14, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Jeans

Ordered a pair of jeans and were delivered
on time,nicely packaged and we're good
quality with no faults on the jeans.

March 17, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

So easy to order online and collect in…

So easy to order online and collect in store and save on postage, ensure they have your size, and still have a browse while in store. Always greeted with a smile and made to feel welcome in the shop. Very pleased with my new coat, which I collected. Looked even better in real life than online.

March 7, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service

Great service. I needed to exchange my purchase for a larger size. Exchange was made without any fuss, I was well informed by the ‘Fatface’ team and advised when I could collect my purchase. Very good all round service, combined with great pricing. 5star

March 5, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Gorgeous jumper

Gorgeous jumper and in the sale as well!
Click and collected for free and arrived when it should have.
Great service.

February 12, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 2 out of 5 stars

Not really loose enough to wear in bed... more to wear in the house maybe?

Have to return as whist a small, not loose enough for bed wear. Thus because my town is shop dead, I have to return to Bromley to return and buy a size up but cannot do that as size up now gone in sale. Overall, big waste of time really. Did like them though.

January 31, 2026
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Reply from FatFace - BROMLEY 2

Thank you for taking the time to leave your review. We will ensure that your feedback is passed to all relevant departments. Take care, LE

Rated 5 out of 5 stars

Glades. Bromley.

I was served by Kirsty in Bromley Glades.
It was an absolute joy being served by her. Knowledgeable, polite, a cheery good morning, helpful and really smiley.

January 29, 2026
Unprompted review
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Staff were very helpful and attentive

Staff were very helpful and attentive

January 5, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Forthcoming Gifts

Good communication and quick delivery to store. Items purchased are presents not yet given so cannot comment on items.

January 5, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy to Swap a product

January 6, 2026
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Catherine, Bromley Fatface, kent.

Catherine was very helpful, pleasant and understanding when I telephoned the store. She listened to my concerns and was supportive and informative. Later, when I went into the store, she continued to deliver excellent customer care. The manager was also very open and honest. I will certainly continue to shop at Fatface in the future. Thank you!

January 3, 2026
Unprompted review
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great products and service - as usual

Great, friendly staff, always happy to help, nothing too much trouble and efficient transactions.

January 2, 2026
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Love the shop

Love the shop, love the jumper- not the name though!

December 20, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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