recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
Company replied

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more
Company replied
I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more
Company replied
I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was... See more
Company replied
The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.

Reply from FatFace - BROMLEY 2
Great products, customer service is excellent. I love it. Every time we go to the mall we stop at fat face, hardly leaving emptied hands

Reply from FatFace - BROMLEY 2

Reply from FatFace - BROMLEY 2

Reply from FatFace - BROMLEY 2
Was easy to return the purchase as it was wrong size.

Reply from FatFace - BROMLEY 2
Very nice shorts bought online in the sale, picked up in store from very pleasant, helpful staff, good sizing

Reply from FatFace - BROMLEY 2
The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers.
Keep going Fatface with consistency and your hardworking staff. They are all truly appreciated. A special thank you to the Bromley staff.
You're amazing!

Reply from FatFace - BROMLEY 2
Very pleased with Fatface clothes unfortunately as soon as sales start not much left in my size 8 . Love the quality and the fit . Staffs @ Bromley stores very pleasant and very helpful and patience . Please bring back the joycelene collection . ♥️♥️♥️

Reply from FatFace - BROMLEY 2
You have great customer service. I found them very polite, helpful and very welcoming.

Reply from FatFace - BROMLEY 2

Reply from FatFace - BROMLEY 2
Prompt delivery and collection and returns and well mannered staff

Reply from FatFace - BROMLEY 2
I love shopping at Fat Face . The clothes fit is always just right for me and they are constantly refreshing designs for new clothing ideas. Every time I go into FF I see something I like. Excellent quality clothing and great Service in the Bromley Fat Face Store .

Reply from FatFace - BROMLEY 2
Service was excellent , very helpful staff and very quick bringing my items to me

Reply from FatFace - BROMLEY 2
The lovely helpful staff in Bromley glades shop. Love the clothes, great quality.

Reply from FatFace - BROMLEY 2
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.