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FatFace - BROMLEY 2 Reviews 231

TrustScore 5 out of 5

4.8

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more

Company replied

Rated 5 out of 5 stars

I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more

Company replied

Rated 5 out of 5 stars

I often buy things at FF and they are good quality and not overpriced. Recently I ordered an item online and paid for the delivery. Had to return it though (too small) and ordered a bigger size. I was... See more

Company replied

Rated 5 out of 5 stars

The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom

  • 02082 904457

4.8

Excellent

TrustScore 5 out of 5

231 reviews

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Rated 5 out of 5 stars
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good products

Good products, and helpful and very pleasant staff in Bromley.

December 7, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Great products

Great products, customer service is excellent. I love it. Every time we go to the mall we stop at fat face, hardly leaving emptied hands

December 6, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Excellent product

Excellent product , service and price . Can't fault .

December 4, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Knowledgeable helping staff

Nice staff, knowledgeable n willing to assist and help.

April 15, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Was easy to return the purchase as it…

Was easy to return the purchase as it was wrong size.

November 1, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very nice shorts bought online in the…

Very nice shorts bought online in the sale, picked up in store from very pleasant, helpful staff, good sizing

October 6, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff have been always friendly

The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers.
Keep going Fatface with consistency and your hardworking staff. They are all truly appreciated. A special thank you to the Bromley staff.
You're amazing!

September 19, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Excellent service

Excellent service

September 10, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very pleased with Fatface clothes…

Very pleased with Fatface clothes unfortunately as soon as sales start not much left in my size 8 . Love the quality and the fit . Staffs @ Bromley stores very pleasant and very helpful and patience . Please bring back the joycelene collection . ♥️♥️♥️

September 8, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Pleasant and helpfull staff

Pleasant staff

September 1, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

You have great customer service

You have great customer service. I found them very polite, helpful and very welcoming.

August 18, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service first class

August 13, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Very good ,Staff was excellent

Very good ,Staff was excellent

August 7, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Prompt delivery and collection and…

Prompt delivery and collection and returns and well mannered staff

July 6, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant as always.

Brilliant as always.

July 4, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love shopping at Fat Face

I love shopping at Fat Face . The clothes fit is always just right for me and they are constantly refreshing designs for new clothing ideas. Every time I go into FF I see something I like. Excellent quality clothing and great Service in the Bromley Fat Face Store .

July 7, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service was excellent

Service was excellent , very helpful staff and very quick bringing my items to me

July 3, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The lovely helpful staff in Bromley…

The lovely helpful staff in Bromley glades shop. Love the clothes, great quality.

June 15, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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