FatFace - BROMLEY 2 Reviews 231

Ordered denim jacket click and collect , came on time , very pleased with purchase, just needed to try on for size in store.
Very helpful and friendly staff , friend who was with me bought a scarf and we both agreed a great shopping experience.

very good helpful staff

I've been buying fatface clothes now for a very long time and I still enjoy their brand and style of clothes the only thing I completely disagree with is the charge for hime delivery, when I go to a store I expect to see at least one of each size but since Fatface have resized the clothes they only stock upto xxl which means I have to go to the shop to see if I actually like it because you can never tell from a photo order it and go back to the shop to collection. Why should I be made to pay delivery charges for a stores lack of sizes in stock which is why I don't buy no where near as much clothing as I use to from Fatface I'm not the only one a lot of friends who use to shop there go else where now because fatface want to charge you for home delivery because of their short fall in customer service.

As soon as I entered the Bromley shop, I was welcomed and was told they could order a blouse for me with a no fuss refund, if needed. I tried on another blouse to establish the size, and the order was made accordingly. When eventually I tried this blouse on, it seemed rather large, and staff willingly ordered a smaller size. When I tried that on, it was a perfect fit. All this was arranged by such friendly staff, who took a genuine interest in the whole process, giving comments about the sizing and understanding that I needed to get this right, as it was for a wedding. The customer service provided by Lawrence, Nichola, Mary-Jane and Catherine was excellent. Thank you!

Staff in the Bromley store are always really helpful and professional. I had done a click and collect order from the sale and they suggested I tried it on then in case it didn't fit.

Easy online sale order and store pick up.
Good value .

Great bag great service on pick up and speedy delivery

Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust

Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.

The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.

I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!

Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****

Pleased with the two jumpers I purchased.
Prompt delivery.

Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!

Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!

Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

I received a pair of your “Kaia Dark Natural Faux Fur Cuff Mules” slippers as a Christmas present from a younger sibling and I noticed the bottom of the sole was coming away from the shoe (end of January) Now it’s the 6th Feb and the whole sole is basically hanging on by the smallest bit (on my right slipper) After only a month!? And for a £30 pair of slippers I think that is shocking 😳🤬 Primark £2/£3 slippers would of lasted longer to be honest 😆 so I do NOT recommend fatface slippers x
UPDATE: no contact details have been left because your not allowed to on here 🤷🏽‍♀️ ??

If I could give a lower score then I would!!! I am appalled by the behaviour and language of the manager at the Bromley store. Unfortunately, thefts in the retail sector must be a nightmare for the company and managers alike.

However, the ethnicity of a thief is NOT a defining factor based on skin colour, gender or age.

As a resident of Bromley, the Fat Face store was one I regularly frequented but after hearing the following statement by an employee, on the shop floor, with customers around, "keep an eye on that guy as he is black."

As an ethnic minority male, I am grievously offended by this statement and will therefore boycott the Bromley store.

Quick fast delivery of a great product

Bromley shop has the friendliest, most helpful assistants. Nothing is too much trouble and they go out of their way to give excellent service. A big thankyou to the staff there.

Very very helpful staff