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FatFace - BROMLEY 2 Reviews 

240
TrustScore 5 out of 5

4.8

Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN Bromley, Kent, GB


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See what reviewers are saying

Rated 5 out of 5 stars

recently picked up a dress from FatFace in Bromley, and I’m genuinely impressed. The design is beautiful, simple yet elegant and it fits so comfortably that it’s perfect for all-day wear. The fabric... See more

Company replied

Rated 5 out of 5 stars

I shop at the Bromley FatFace store. I find the staff very helpful and supportive. They adopt a positive approach and nothing is too much trouble . There is a comfortable feel about the store . The cl... See more

Company replied

Rated 5 out of 5 stars

The customer service assistant (male) at the Bromley branch was so helpful and attentive. He helped me make a decision and made me feel that he was glad i purchased from Fat Face. I went to collect i... See more

Company replied

Rated 5 out of 5 stars

The staff have been always friendly, approachable and helpful. Definitely 5☆ customer service. Some shops need to take a leaf out of their books because they have the skills yo deal with customers... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit 225B Upper Mall, The Glades Shopping Centre, BR1 1DN, Bromley, Kent, United Kingdom

  • 02082 904457

4.8

Excellent

TrustScore 5 out of 5

240 reviews

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4.8

All reviews

(240)

13,534 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prompt delivery and collection and…

Prompt delivery and collection and returns and well mannered staff

July 6, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Brilliant as always.

Brilliant as always.

July 4, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

I love shopping at Fat Face

I love shopping at Fat Face . The clothes fit is always just right for me and they are constantly refreshing designs for new clothing ideas. Every time I go into FF I see something I like. Excellent quality clothing and great Service in the Bromley Fat Face Store .

July 7, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Service was excellent

Service was excellent , very helpful staff and very quick bringing my items to me

July 3, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The lovely helpful staff in Bromley…

The lovely helpful staff in Bromley glades shop. Love the clothes, great quality.

June 15, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great customer service

Ordered denim jacket click and collect , came on time , very pleased with purchase, just needed to try on for size in store.
Very helpful and friendly staff , friend who was with me bought a scarf and we both agreed a great shopping experience.

June 2, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 2 out of 5 stars

Delivery charges

I've been buying fatface clothes now for a very long time and I still enjoy their brand and style of clothes the only thing I completely disagree with is the charge for hime delivery, when I go to a store I expect to see at least one of each size but since Fatface have resized the clothes they only stock upto xxl which means I have to go to the shop to see if I actually like it because you can never tell from a photo order it and go back to the shop to collection. Why should I be made to pay delivery charges for a stores lack of sizes in stock which is why I don't buy no where near as much clothing as I use to from Fatface I'm not the only one a lot of friends who use to shop there go else where now because fatface want to charge you for home delivery because of their short fall in customer service.

May 16, 2025
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Reply from FatFace - BROMLEY 2

Good morning John,
Thank you for your message. At the moment, due to space limitations in our stores, we’re only able to carry a selected range of sizes on the shop floor - typically up to a size XXL.

We know how important it is to have more inclusive sizing available in store, and this is something we’re continuously reviewing. Your feedback is really appreciated and will be shared with our team as we work to improve the experience for all our customers.

Thank you, LE

Rated 5 out of 5 stars

Service with a smile

As soon as I entered the Bromley shop, I was welcomed and was told they could order a blouse for me with a no fuss refund, if needed. I tried on another blouse to establish the size, and the order was made accordingly. When eventually I tried this blouse on, it seemed rather large, and staff willingly ordered a smaller size. When I tried that on, it was a perfect fit. All this was arranged by such friendly staff, who took a genuine interest in the whole process, giving comments about the sizing and understanding that I needed to get this right, as it was for a wedding. The customer service provided by Lawrence, Nichola, Mary-Jane and Catherine was excellent. Thank you!

May 15, 2025
Unprompted review
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 4 out of 5 stars

Staff in the Bromley store are always…

Staff in the Bromley store are always really helpful and professional. I had done a click and collect order from the sale and they suggested I tried it on then in case it didn't fit.

May 5, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Easy online sale order and store pick…

Easy online sale order and store pick up.
Good value .

April 29, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Great bag great service on pick up and…

Great bag great service on pick up and speedy delivery

April 21, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM

Rated 5 out of 5 stars

Friendly staff as always ..great company

Friendly staff as always ..
Good Quality clothing .,
Wear shorts and trousers as in construction they are very robust

April 21, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fabulous Bromley team…

Visited the Bromley store today and, as always, great service from the friendly and helpful team there. Mary-Jane is always fabulous and between her and Mel they sorted out my return and re-order with no problems. They went over and above helping me work out the right size to order then sorted it all out for me. Fatface staff are always nice but this store is definitely a bit above in my view.

April 5, 2025
Unprompted review
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Good afternoon,
Thank you for your wonderful feedback! We're so happy to hear that Mary-Jane and Mel went above and beyond to assist you with your return and reorder. It's great to know that the Bromley store has provided such excellent service, and we truly appreciate your kind words! We look forward to welcoming you back soon!

Rated 5 out of 5 stars

The online buying experience was smooth…

The online buying experience was smooth and simple to follow. Pick up at the local store went well.
I am pleased with the Mawes shorts. The cotton fabric is soft and I like that they are offered in 3 lengths.
The longer 12 inch size suits me.

April 3, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Shopping Done Right – FatFace Bromley Nails It!

I had such a great experience at FatFace in Bromley! The staff were super friendly, really helpful, and made the whole shopping trip enjoyable. The quality of their clothes is fantastic—well-made and stylish. Honestly, one of the best shopping experiences I’ve had in a long time. Highly recommend!

March 12, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Always great welcome at the Bromley store

Always great welcome at the Bromley store! Nichola served me today- fantastic advice and great customer service *****

March 20, 2025
Unprompted review
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Two jumpers

Pleased with the two jumpers I purchased.
Prompt delivery.

March 8, 2025
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Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience! Take care, CT

Rated 5 out of 5 stars

Thanks to all the amazing staff at…All the amazing staff at Fat Face in Bromley

Thanks to all the amazing staff at FatFace Bromley for making my shopping experience so personal and perfect!

Just wanted to say a hugh thank you to Rebecca for her patience with me and her honesty in helping me pick out the perfect choice. You are simply the best, lovely smile to welcome customers especially the regular ones and your customer service care is always so amazing! Thank you for always looking after me, you are the best!

Also thank you to MJ who is my friend and financial advisor and support, you are always ready to help me with anything I am interested in buying, thanks for all your customer support and contribution to my purchases!
Another thanks to Ange the manager at my Bromley branch who has been looking after me for the past few years, I live coming in to shop here cause of the welcome I received always!
Well Laurence I don’t know how you put up with me over the years but until today you always welcome me with a warm smile and here comes trouble! To all you beautiful staff I love shopping at my Bromley branch cause it’s you guys who make my shopping fun, exciting and enjoyable so Thanks guys
Rebecca i’m coming to shop soon be ready!!

March 5, 2025
Unprompted review
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Bromley store - this is great to hear and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great shopping experience with FatFace

Great shopping experience with FatFace! My order arrived quickly, and the quality of the items exceeded my expectations. Comfortable, well-made, and stylish—will definitely shop again!

February 15, 2025
FatFace - BROMLEY 2 logo

Reply from FatFace - BROMLEY 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

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