I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... See more
Company replied
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My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... See more
Company replied
Unfortunately I was returning an order but Sarah was very polite and friendly sorting out my refund. I’m a regular Fatface customer and I love the customer service and choice of products at the Bury... See more
Company replied
Friendly staff, love the clothes and spend far too much money in store and online, love the sales bargains, quality clothing at a good price
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, United Kingdom
- 01284 764247
4.7
Excellent
179 reviews
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Easy process
Easy ordering, which was quick to deliver and notify. Easy to return items.
April 22, 2024
Reply from FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have enjoyed using our Click and Collect service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
For the first time I’m going to moan…
For the first time I’m going to moan about Fatface Breton tops. I have around 35 of these tops they are my staple go to top they are soft, wash well and comfortable plus they look great however my recent purchase of the green one without stripes is thin and hasn’t washed well and sadly won’t last like the others which is disappointing because your paying a premium for them. Ever so sorry to be negative 🙏🏻
April 5, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello Louise
Thank you for your review.
I am so sorry to hear about the item. I have flagged this with the appropriate department for future consideration.
EP
I got the boyfriend jeans for my mum
I got the boyfriend jeans for my mum, this is the second pair. She said its best jeans she ever had. Very quick delivery and always great service from FATFace. Also staff in Bury st Edmunds shop friendly and helpful.
April 3, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff when I ordered wrong size
April 6, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Fantastic experience
Myself and my mum visited fat face today to do some holiday shopping - both of us are regular shoppers at this store but the service we received today by Sarah, Georgia and Clara was out of this world. All 3 ladies went above and beyond with the service they provided us. They brought various products out which weren’t displayed on the shop floor yet, gave honest and valued opinions, found alternative items which met my mums taste and really supported us with our purchases.
These lady’s made our shopping experiance one of the best we’ve had and felt that they deserve recognition for their amazing skills!
April 13, 2024
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
We just love fat face quality!
March 30, 2024
Reply from FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave us your review.
I am so pleased that you are loving the quality of your new order. I hope you continue to love our products as much as we do.
All the best, MM
Jumper
Ordered a jumper online, fast and efficient service.
Pleased with the purchase, as described.
March 23, 2024
Reply from FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your review.
We are so happy to read you love your new item, and have enjoyed using our service! We look forward to welcoming you back soon.
Take care. -GM
Superb service from local branch staff
The Bury st Edmunds staff are fantastic. Always friendly and helpful.
March 25, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Bury St Edmunds store
Bury st Edmund’s fatface were fantastic. Brilliant customer service and very helpful
April 1, 2024
Reply from FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Very helpful assistant who checked if…
Very helpful assistant who checked if the dress came in a short length, and then ordered 2 sizes for me to try at home
March 21, 2024
Reply from FatFace - BURY ST EDMUNDS
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Thank you Georgia
Thank you to Georgia who was so so helpful (and patient) helping me choose an outfit for an upcoming event. Also thanks to the whole team in Bury St Edmunds for always making us (inc. our little cockapoo) feel so welcome.
March 23, 2024
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Shoutout to Lisa in sales at Fatface
Shoutout to the amazing lady Lisa who went above and beyond to assist me! Her exceptional support and guidance with clothes truly make a difference. I can't thank her enough for her patience, expertise, and dedication. She's a true gem in customer sales! Because of Lisa's outstanding help, I'll definitely be returning for future assistance and shopping. It's rare to come across such remarkable individuals who genuinely care about their customers. Thank you, Lisa, for your incredible work and service! You made my day a few times and my experience at FatFace unforgettable.
March 20, 2024
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hi there, we thank you greatly for leaving this lovely 5* review. It is amazing to hear of the experience you've had in our Bury St Edmunds store. We will pass the comments on to them and I'm sure they will love to read this! Have a wonderful day! Kind Regards TS
Nice shop plenty off space to walk…
Nice shop plenty off space to walk around nice and clean,very helpful staff the younge woman helped me find what I was looking for. Thankyou
February 26, 2024
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Great, friendly service
The lovely ladies were very helpful with my online order that I collected (& then changed size). Quick effective service. One very happy customer - thank you ☺️
February 13, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello Kate
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience with FatFace
Great experience with FatFace. The items I bought are gorgeous and top quality. Delivery was pretty swift and items packaged nicely. I highly recommend FatFace.
February 6, 2024
Reply from FatFace - BURY ST EDMUNDS
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear your feedback regarding quality and delivery. We hope you love your order!
Take care.- GM
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The service was great and I now have 4…
The service was great and I now have 4 pairs of trousers that fit well.
January 19, 2024
Reply from FatFace - BURY ST EDMUNDS
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – CD
Always helpful and cheery
Always helpful and cheery, and I can bring in my dog who always gets a lot of love and biscuits
January 10, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello,
Thank you for taking the time to leave our 5* review.
We are happy to hear you (and your dog) have had such a lovely experience at one of our stores. We hope you love your purchases and look forward to welcoming you back soon.
Take care. -GM
I purchase items from the store in Bury and online.
I purchase items from the store in Bury St Edmunds and all the staff there are friendly, polite and helpful.
I also buy online, delivery time is very good and it is easy to return unwanted items.
The only criticism I have is that the sizes can differ so it is hard to know what sizes to order.
January 7, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
I have bought several items from Fat…
I have bought several items from Fat face from 2023-2024 either online or in store and every thing went perfect . Great costumer service and happy with all my purchases
January 12, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello Nagla
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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