I bought several pairs of shorts. The design, fabric and tailoring are all great quality. They will last and are much easier to iron than those awful cargo shorts. Staff at Bury St Ed really chilled... See more
Company replied
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See what reviewers are saying
My wife bought a top didn’t keep receipt but decided she had made a mistake went to take it back with all tags still attached and was refused exchange or refund. Showed the transaction on her banking... See more
Company replied
Unfortunately I was returning an order but Sarah was very polite and friendly sorting out my refund. I’m a regular Fatface customer and I love the customer service and choice of products at the Bury... See more
Company replied
Friendly staff, love the clothes and spend far too much money in store and online, love the sales bargains, quality clothing at a good price
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
5/7 Auction Street, IP33 3FA, Bury�St�Edmunds, Suffolk, United Kingdom
- 01284 764247
4.7
Excellent
179 reviews
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Staff exceed expectations in branch.
Fat face staff always ready to help our with orders that need changing, sending back or updating. Always go out of their way at the bury st Edumunds branch
January 5, 2024
Reply from FatFace - BURY ST EDMUNDS
Hello Mike
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
No Xmas present for husband this year.
Ordered 2 Xmas presents on 11 December for in store collection (estimated at 2-3 days delivery). It's now 28/12 and still no delivery. Husband and grandson with no presents not happy. On ringing customer services, very little by way of apology - just 'it must have got lost in the post'.
December 12, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Diane
Thank you for your review.
I am so sorry to hear of your recent experience with us.
I have looked into this further for you and I really do apologise that you did not receive the items. I can confirm that a full refund was processed yesterday back to PayPal for you.
If you need any further assistance please do not hesitate to contact us at customerservices@fatface.com.
EP
Great people
All stuff were very friendly and helpful, they've advised me and been bringing different sizes and styles, helped me with managing my online order.
December 13, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Olena
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff in the shop and…
Really helpful staff in the shop and lovely products.
December 14, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The good service
The staff were very helpful and polite. They also knew their stock which proved to be useful.
December 11, 2023
Reply from FatFace - BURY ST EDMUNDS
Good morning,
Thank you for taking the time to leave us your review. I am so pleased that you found the crew in our Bury St Edmunds store to be so helpful and polite. I hope you continue to enjoy your shopping experience with us and I will be sure to pass your comments on to the team.
All the best, MM
Reply from FatFace - BURY ST EDMUNDS
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you find our items to be of good quality. I hope you continue to love our products as much as we do.
All the best, MM
Reply from FatFace - BURY ST EDMUNDS
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Great customer service!
December 11, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Friendly efficient service
November 20, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Lesley
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great customer service in store
Great customer service in store. Looked to buy something else in store but size not in stock. Staff fantastic in helping us get what we needed. Great work from the Bury St Edmunds staff.
November 17, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Dave
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love my new boots
Love my new boots! Hadn’t got my size in store so ordered online for click & collect from local store. Arrived quickly! Staff really helpful & friendly.
November 7, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to order on line
Easy to order on line, also to add Blue light card discount & email updates when ready to collect from local store
Shop staff very helpful
November 7, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello Sarah
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Smart jumper with ‘Tall’ option
Had to order online as Tall not available in store. No option to get a gift receipt but store staff v helpful in organising it for me. Lovely colour green.
November 7, 2023
Reply from FatFace - BURY ST EDMUNDS
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - BURY ST EDMUNDS
Hi Craig
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Brilliant experience today 15/11/23 at…
Brilliant experience today 15/11/23 at 12, thank you Lisa 😊
November 15, 2023
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hello Michael
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop lovely clothes tastefully…
Lovely shop lovely clothes tastefully and enticingly displayed ..friendly helpful and professional staff always a pleasure to go into fat face …
October 31, 2023
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
I can always just what i want in…
I can always just what i want in Fatface. Everything fits perfectly for me and my wife. You get what you pay for. Friendly and helpful staff. Bury St. Edmunds branch.
October 21, 2023
Unprompted review
Reply from FatFace - BURY ST EDMUNDS
Hello Steve
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy to use ordering service and pick…
Easy to use ordering service and pick up.. no complaints
September 13, 2023
Reply from FatFace - BURY ST EDMUNDS
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – KS
Efficient pleasant experience.
Making a return item I was short of time so pleased the return was made quickly. The staff always helpful and polite.
August 29, 2023
Reply from FatFace - BURY ST EDMUNDS
Hi Iris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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