Due to very limited store space locally FatFace only seem to stock jeans in very dark blue in my size (hint we don’t all want dark blue!) I ordered a pair online. There was a two day delay to be able... See more
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See what reviewers are saying
The usual great quality and value from FatFace. Shop staff were very helpful, and it's really useful to be able to assess the material, fit and quality before purchase.
Company replied
Staff were (eventually) helpful, although a bit too much in-house banter upon entry! Not enough stock so forced to buy items online & go to shop to collect because of FF's delivery charges. More item... See more
Company replied
I had an issue with my last order from Fatface so I rang their customer helpline and spoke to Jo who was absolutely fantastic, she simply could not have been more helpful or reassuring. My issue was... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
7/8 Market Street, CB2 3PA, Cambridge, Cambridgeshire, United Kingdom
- 01223 354794
4.6
Excellent
138 reviews
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Reply from FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great customer service
Great customer service. Exchanging, ordering in, sending direct to my home.
April 12, 2023
Reply from FatFace - CAMBRIDGE 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I ordered something online which when…
I ordered something online which when arrived in store looked completely different. When I tried to get a refund the staff member accidentally charged me again, and though they tried to process two refunds after that point I have only received one. I’m now down £38 with nothing to show for that.
March 29, 2023
Reply from FatFace - CAMBRIDGE 2
Hello Hannah,
Thank you for your feedback. I am so sorry that this has happened. I have spoken to the store and confirmed that two lots of £38 have been refunded for you. These will arrive separately. I have contacted you directly with the references for both these payments so that you can provide these to your bank. I apologise again for the delay
All the best - KS
Reply from FatFace - CAMBRIDGE 2
Hello Sue, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Bring back in store children’s clothes
Great customer service as always in the Cambridge store but please, please bring back children’s clothes in store - we really miss it.
April 8, 2023
Unprompted review
Reply from FatFace - CAMBRIDGE 2
Hey there!
Thank you for leaving your review.
I am pleased to hear that you have experienced great customer service whilst shopping in our Cambridge store.
We are sorry that you have not been able to shop our kids collection in store, please be assured they are still available to purchase online! We offer free returns should anything not be as expected! I hope this helps.
Have a great day!
Take care, CT
Initially I ordered the wrong size coat…
Initially I ordered the wrong size coat and there was no problem getting a refund on a reduced item with no delivery charge. The replacement coat I got was really good quality.
March 24, 2023
Reply from FatFace - CAMBRIDGE 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
We went into the Cambridge store
We went into the Cambridge store. The man that served us was very helpful. He looked up the item online to see if was in stock and even wrote the item number down for me. He was extremely helpful x
March 24, 2023
Reply from FatFace - CAMBRIDGE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Great staff very friendly and helpful
Great staff very friendly and helpful. Only wish the shop could be bigger and hold more stock.
March 23, 2023
Reply from FatFace - CAMBRIDGE 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store and customer service crew. Have a lovely day! LB
Good product good price
March 25, 2023
Reply from FatFace - CAMBRIDGE 2
Hello, Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Good shopping
I saw a blouse online I liked but wasn’t sure it would suit me. I hate sending things back so it was great to find the blouse and buy it there and then. I also got some leggings which I hadn’t intended to buy but turned out cheaper than expected. Very pleased. I do prefer to visit a shop and see and feel what I am buying.
December 28, 2022
Reply from FatFace - CAMBRIDGE 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Clothes are always a good quality
Clothes are always a good quality, even though somewhat more expensive, but they do last well. Shop assistants very helpful
December 22, 2022
Reply from FatFace - CAMBRIDGE 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
My experience was made very pleasant by…
My experience was made very pleasant by the greeting I received when entering the shop.The member of staff was very helpful and the shop was laid out nicely.Although Cambridge store is small plenty of choice for me.All in all a nice place to shop.
November 15, 2022
Reply from FatFace - CAMBRIDGE 2
Hi Glynis, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I have already written a stunning…
I have already written a stunning review of the service. I ordered the garment through my daughter, and paid for it!! I personally am not in a position to buy your goods, too old and too poor!
Please check your records, parcel arrived on 4/10/22
October 4, 2022
Reply from FatFace - CAMBRIDGE 2
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Purchased a great quality jacket in…
Purchased a great quality jacket in sales with a further reduction on top. Very pleased
September 2, 2022
Unprompted review
Reply from FatFace - CAMBRIDGE 2
Good Morning Martin
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality you received.
Have a great day!
Take care, EP
Great quality clothes
Great quality clothes. People very friendly , no quibble on returning. Great Scottish fellow. Very kind and helpful.
August 25, 2022
Reply from FatFace - CAMBRIDGE 2
Hi Louise,
Thank you for taking the time to leave such positive feedback about our Cambridge Store. Please be assured that your comments will be passed on to the store.
Have a great day!
Take care, EG
Went to return a product I bought…
Went to return a product I bought online with PayPal only to be told that it couldn't be returned to a branch as it was PayPal. I had travelled specifically into Cambridge to make the return so it was a complete waste of time. Returned via Royal Mail in the end but paperwork didn't say PayPal returns weren't viable in brach.
August 24, 2022
Reply from FatFace - CAMBRIDGE 2
Good Afternoon,
Thank you for your review. PayPal refunds should be permitted in store as long as they have not been paid with PayPal Payin3. I do apologise you were told otherwise and can understand how frustrating this would be. This will be picked up with the store separately -KC
Reply from FatFace - CAMBRIDGE 2
Good Afternoon Caroline
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Friendly faces at FatFace
I rarely visit the city centre any more, today is an exception. I went into FatFace in Cambridge as I was looking for a particular item. Very friendly banter was going on between a staff member as I entered. The man sounded very happy in in job. After a while browsing the mens clothes upstairs I asked the staff member if he could find me a hoodie in a size that I couldn’t find. He was efficient and professional. More importantly was our discussion about FatFace and how long he had worked for the company. We talked about one of my Favourite shops in Burnham Deepdale, North Norfolk. It is a delight to meet someone who displays obvious pride in both his work and his employer. FatFace clothes should be easy to sell. They are consistently well made, and stylish. Other customers joined in our conversation and we also shared comments with each other about our various choices of clothing. This is what shopping should be like! No pressure, friendly helpful sales people who have the time for some light discourse. I don’t enjoy shopping anymore But on Thursday I left your shop feeling uplifted and having bought far more than I intended. The item I asked about was not in stock at the shop. It was dispatched to me at home for no extra cost and I got it yesterday. I will return to Cambridge city centre one day. I will make a bee line for the friendly faces at FatFace. Thank you 😊
July 11, 2022
Reply from FatFace - CAMBRIDGE 2
Good afternoon, Stuart
Thank you for leaving us this review about your instore shopping experience at Cambridge. It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon.
Take care, JB
Great As always
As always, great clothes from FatFace. One of my favourite shops. The staff in all the shops I’ve been in are so friendly and helpful and their clothes last for years.
June 27, 2022
Reply from FatFace - CAMBRIDGE 2
Good Morning Darren
Thank you for your review.
I am so pleased to hear of your recent experience in our Cambridge store. Please be assured that I will pass this onto the crew members involved for you.
EP
Excellent customer service
Excellent customer service. I contacted Fat Face regarding a parcel that was taking longer than I expected. They explained the reason for delay, They were ultra polite and helpful. The parcel arrived the next day. Lovely, Great quality, Perfect stuff.
June 9, 2022
Reply from FatFace - CAMBRIDGE 2
Miss Simmons,
Thank you for taking the time to leave your 5* review. I am pleased to hear that you are happy with the service you received in our Cambridge store. I will make sure that your comments are passed on directly to the store and their area manager. Have a lovely weekend! Many thanks-AB.
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