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FatFace - CHESTER 2 Reviews 

244
TrustScore 5 out of 5

4.9

11/13 Eastgate Street, CH1 1LG Chester, Cheshire, GB


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Rated 5 out of 5 stars

Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more

Company replied

Rated 5 out of 5 stars

The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... See more

Company replied

Rated 5 out of 5 stars

Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more

Company replied

Rated 5 out of 5 stars

I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom

  • 01244 311486

4.9

Excellent

TrustScore 5 out of 5

244 reviews

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4.9

All reviews

(244)

13,721 reviews in the last 12 months

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Rated 5 out of 5 stars

Quick & easy collection in store.

Quick & easy colley in store.

June 25, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Personal Stylist

Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person!
The stylist appointments are free too and I highly recommend!
Thank you so much! I love with my new outfits.
Staff amazing, quality amazing, service amazing!!

June 27, 2026
Unprompted review
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Consistent great quality and lovely…

Consistent great quality and lovely helpful people

June 19, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The girls in the Chester shop are…

The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I left feeling confident with my new clothes and very happy, thank you ☺️

June 7, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

My order arrived quickly to be…

My order arrived quickly to be collected at my local store. The staff member was helpful and pleasant, and located my order immediately.

June 7, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

First class

First class, there’s always something new on their system. The quality is good, and I like the whole range of clothes you can buy.

May 26, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

A great shopping experience

A great shopping experience, the staff were so helpful & went out of their way to help me. I absolutely love my purchases & I will be back to buy more

May 25, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Great experience

Lovely staff - very helpful. Bought a jacket and scarf. Very pleased with quality and style. Love shopping at FatFace.

May 20, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

The staff are always helpful

The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use.
I shop in Rhosneigr and Chester and my positive experiences have been equally good in both locations.

May 18, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Fantastic service with Chester stylists…

Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you

May 17, 2026
Unprompted review
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Personal shopping experience

I had a consultation with Debbie the personal shopper/stylist in the Chester branch of FatFace , it was very enjoyable and Debbie was knowledgeable and helpful. Overall it was a positive and informative experience, I will recommend this service to my friends.

May 10, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Nice stuff

Nice stuff, beautiful high quality products

May 10, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Chester

Everything went smoothly from order to shop delivery some items took a bit longer due to being in sale as you can expect because of stock availability

May 9, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM

Rated 5 out of 5 stars

Always good quality stylish clothing

Always good quality stylish clothing. I bough two crew neck sweatshirts , navy and lilac, great fit, lovely material.

May 4, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Great service from fatface

Great service from fatface, purchased loads of stuff in the sale online and collected in store. Very happy with the service I received. Definitely recommend.

May 3, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Good customer service and great staff.

Good customer service, cleanliness of store, good quality products, some items over priced for similar items in other retailers.

April 27, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

friendly staff

friendly staff, good selection of clothes

April 25, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

Rated 5 out of 5 stars

Quick service

Quick service

April 24, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thanks so much for your lovely 5* review. We’re delighted to hear you enjoyed your shopping experience and can’t wait to welcome you back again soon.
LE

Rated 5 out of 5 stars

Very good quality shirt

Very good quality shirt. Delivery and collection in store was fast and convenient. Thank you.

April 19, 2026
FatFace - CHESTER 2 logo

Reply from FatFace - CHESTER 2

Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE

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