The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use. I shop in Rhosneigr and Chester and my positive experiences have been equally... See more
Company replied
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Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you
Company replied
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more
Company replied
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
237 reviews
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Visited the Chester store and loved it
Visited the Chester store and loved it. The staff were exceptional, especially Anna. Beautiful store and lovely things.
November 3, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Good afternoon, Kaz
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Comfy slippers
Love the sheepskin slippers, so ordered a pair for myself and a pair for my daughter. Very comfy and good fit. Would recommend. Received within a couple of working days, quicker than expected.
October 14, 2022
Reply from FatFace - CHESTER 2
Hi Sue,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
Take care - KS
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Orders online arrive promptly
Orders online arrive promptly, any returns to shop in Chester dealt with professionally and pleasantly. Clothes excellent quality and hurrah, women's items have pockets!
September 24, 2022
Reply from FatFace - CHESTER 2
Hi Georgie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought top in Chester
Bought top in Chester, friendly staff, helpful, would recommend
September 20, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Good Afternoon Eileen
Thank you for your review,
I am so pleased to hear of your recent experience in our Chester store, please be assured that this will be passed onto the crew members involved for you.
Have a lovely day.
EP
Shopping online & in-store with FatFace
Recently ordered items excellent service from placing the order to receiving and unfortunately having to return an item due to a size problem. Received refund very promptly. Professional and prompt service as always. Shopping online or in-store you receive excellent service.
August 30, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great store in Chester
Great store in Chester. Staff extremely professional and friendly.
August 24, 2022
Reply from FatFace - CHESTER 2
Good afternoon, Alan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Very friendly staff
Very friendly staff, lovely quality children's clothes.
September 5, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and a very nice product
Excellent service and an excellent garment
September 5, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi Kenny, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff
Great customer service as always in Chester. Staff are kind, helpful and funny, and it’s a pleasure to shop there.
September 4, 2022
Reply from FatFace - CHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Reply from FatFace - CHESTER 2
Hi Phillipa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHESTER 2
Hi Thomas, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products/service
Always like fat face ,pleased to see quality and style still as good as ever. Staff were excellent in this Chester store
July 20, 2022
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us a review.
It's great to hear positive feedback regarding your store experience in the Chester Store and you are happy with the FatFace range.
Have a good day ! TG
Reply from FatFace - CHESTER 2
Hi Gill, Thank you for your 5* review on the Chester store - this is wonderful to hear and your feedback will be passed onto the crew! LE
Excellent service.
July 11, 2022
Reply from FatFace - CHESTER 2
Hi Clive, thank you for your lovely review on the Chester store! We will be sure to pass your feedback on to the team. Take care, LE
Good service and product was very good.
May 21, 2022
Reply from FatFace - CHESTER 2
Good afternoon Ann,
Thank you so much for your kind words, let us know what we can improve on for next time to get 5* from you :)
Have a lovely day- DW
Reply from FatFace - CHESTER 2
Hi there, Thank you for your review. This is really great feedback and we are so pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely store, first time visit
Staff extremely friendly and helpful.
Store very pleasant and set out well with items clearly displayed
Never been previously but with certainly be going again!
May 8, 2022
Reply from FatFace - CHESTER 2
Hi Kelly,. I am so pleased to hear that you have had a positive shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Wish we had a store in Liverpool 🙂
Gorgeous shop in Chester and lovely staff.
Also, a dress and skirt delivered - so pleased - look lovely
May 8, 2022
Reply from FatFace - CHESTER 2
Hi there, thank you for your review. This is wonderful to hear and I will ensure that this feedback is passed onto the Chester Store. Take care, LE
Not consist with the sizes
Not consist with the sizes and very expensive considering the quality of certain items not being the best.
May 6, 2022
Reply from FatFace - CHESTER 2
Hi Patricia
Thank you for taking the time to leave us this review. I am sorry to read that your items did not meet your expectations. We will escalate your feedback regarding quality and fit to our garment tech department for review.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
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