Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
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See what reviewers are saying
The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... See more
Company replied
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
Company replied
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
244 reviews
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Bought a fairisle sweater online which…
Bought a fairisle sweater online which was too small, took it to Chester store swap and they where very helpful nothing was too much trouble
November 27, 2022
Reply from FatFace - CHESTER 2
Hello Rob,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Satisfied customer
Purchased items online but returned to my local store as they were too big. Prompt delivery and excellent customer service in store.
November 12, 2022
Reply from FatFace - CHESTER 2
Hi Sally,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Reply from FatFace - CHESTER 2
Thank you for this amazing review. We are thrilled to hear that you received the level of service that we adhere to and we hope you love your new items! - RS
Returned a pair of Boots to Chester…
Returned a pair of Boots to Chester Fatface store as the fit was not quite right and therefore uncomfortable.
Once home I reviewed my on-line banking and rather than have a refund, I had been charged for the Boots. I telephoned the shop and was advised due to data protection I had to return to the store to sort out a refund. I then had to travel back to Chester, 30 minutes away, pay for parking and return to the store. I had no apology from the shop assistant or the Manager for the great inconvenience and cost that I had to incur, the staff stating it was human error! Terrible service.
November 14, 2022
Reply from FatFace - CHESTER 2
Hi there. I am deeply sorry for the inconvenience caused following your trip into store. We have sent this information over to the appropriate team for a follow up and we will be in touch with you soon - RS
I haven’t received my parcel yet had…
I haven’t received my parcel yet had email from Evri to say they had it on 8 November but still haven’t received it
November 8, 2022
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your review. I can see that you haven't contacted us in regards to this query, so I have just sent you an email to resolve this for you. Thank you, LE
Amazing quality mens clothing
Amazing quality mens clothing, great fit every time! I'll be a customer for life
October 20, 2022
Reply from FatFace - CHESTER 2
Hi Steve
Thank you for taking the time to leave us your review.
This is what we like to hear, your lovely feedback is most welcome!
Have a good afternoon! TG
The customer service we received was…
The customer service we received was excellent.
I sought advice about the size of a jumper I was trying on and was given an honest opinion and advice on how the jumper should be worn.
November 1, 2022
Reply from FatFace - CHESTER 2
Thank you for your 5* review!
It's great to hear you were happy with your recent instore shopping experience!
Have a lovely afternoon! TG
Visited the Chester store and loved it
Visited the Chester store and loved it. The staff were exceptional, especially Anna. Beautiful store and lovely things.
November 3, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Good afternoon, Kaz
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received.
We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Comfy slippers
Love the sheepskin slippers, so ordered a pair for myself and a pair for my daughter. Very comfy and good fit. Would recommend. Received within a couple of working days, quicker than expected.
October 14, 2022
Reply from FatFace - CHESTER 2
Hi Sue,
Thank you for your feedback regarding your recent online order.
I am so pleased to hear that your order arrived quickly. We hope you love your new items and continue to enjoy your shopping experience.
Have a great day!
Take care - KS
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Orders online arrive promptly
Orders online arrive promptly, any returns to shop in Chester dealt with professionally and pleasantly. Clothes excellent quality and hurrah, women's items have pockets!
September 24, 2022
Reply from FatFace - CHESTER 2
Hi Georgie, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Bought top in Chester
Bought top in Chester, friendly staff, helpful, would recommend
September 20, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Good Afternoon Eileen
Thank you for your review,
I am so pleased to hear of your recent experience in our Chester store, please be assured that this will be passed onto the crew members involved for you.
Have a lovely day.
EP
Shopping online & in-store with FatFace
Recently ordered items excellent service from placing the order to receiving and unfortunately having to return an item due to a size problem. Received refund very promptly. Professional and prompt service as always. Shopping online or in-store you receive excellent service.
August 30, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great store in Chester
Great store in Chester. Staff extremely professional and friendly.
August 24, 2022
Reply from FatFace - CHESTER 2
Good afternoon, Alan
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Very friendly staff
Very friendly staff, lovely quality children's clothes.
September 5, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent service and a very nice product
Excellent service and an excellent garment
September 5, 2022
Unprompted review
Reply from FatFace - CHESTER 2
Hi Kenny, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely staff
Great customer service as always in Chester. Staff are kind, helpful and funny, and it’s a pleasure to shop there.
September 4, 2022
Reply from FatFace - CHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
EP
Reply from FatFace - CHESTER 2
Hi Phillipa, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHESTER 2
Hi Thomas, thank you for your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Quality products/service
Always like fat face ,pleased to see quality and style still as good as ever. Staff were excellent in this Chester store
July 20, 2022
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to leave us a review.
It's great to hear positive feedback regarding your store experience in the Chester Store and you are happy with the FatFace range.
Have a good day ! TG
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