The staff are always helpful. My ordering experience has also been great. I like the quality of the materials you use. I shop in Rhosneigr and Chester and my positive experiences have been equally... See more
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Fantastic service with Chester stylists Debbie today, knew what I needed - it wasn’t planned but I was pleased with her recommendation. Kind and patient service. Thank you
Company replied
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more
Company replied
Everything went smoothly from order to shop delivery some items took a bit longer due to being in sale as you can expect because of stock availability
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
236 reviews
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Quick delivery to the shop for pick up
April 29, 2024
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Top customer service
Rating the customer service here, as the dress sadly didn't suit me & was returned. Chester store were efficient & courteous in accepting my item back for refund, which was actioned promptly. You know the quality is going to be good with Fat Face, so it's the customer service which makes all the difference. Well done!
April 26, 2024
Reply from FatFace - CHESTER 2
Hello Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I like the style of clothing that you…
I like the style of clothing that you do and also the good quality.
April 8, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Bought the prairie top and two items of…
Bought the prairie top and two items of fabulous children’s wear one not on shop floor but a very helpful member of staff offered to order it for me! Great shopping experience with very friendly helpful staff at the Chester store! Will definitely return for more of the collection to my top! Thankyou
March 28, 2024
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your recent shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – CD
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Really good quality goods.,
Recently bought a long sleeve polo shirt,and also a white Tee shirt,both were of good quality arrived on time,would highly recommend,i also recently bought a Broadsands coat from your shop in Chester,great quality,but i should have looked on line, i paid £119.00,and could have saved nearly £50.00,if i had checked your sale.
March 21, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Wonderful staff
We regularly visit as we’re always made to feel welcome. The dogs know where to sit to receive a treat and are forgiven for their greed.
The store has a cosy atmosphere which encourages us to wander. The fitting rooms have chairs for partners to wait. Clothes are always good quality which look good, feel comfortable and wash well.
March 29, 2024
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such lovely experiences at one of our stores. We hope you love your purchases, and look forward to welcoming you (and your dogs) back soon!
Take care. -GM
The size of the product is worked out…trousers
The size of the product is worked out for you by what size you usually buy and who the company is you’ve bought items from, I thought was great because I’ve not experienced it with anybody else
March 23, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer service at FatFace…
Excellent customer service at FatFace Chester - a really helpful assistant Lena. Went beyond the extra mile.
March 4, 2024
Unprompted review
Reply from FatFace - CHESTER 2
Hi John,
Thank you for taking the time to leave a review.
We’re happy to hear you enjoyed your experience in our Chester store!
We look forward to welcoming you back soon. Take care, LC.
Amy was lovely at the til x
February 29, 2024
Unprompted review
Reply from FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you found Amy in our Chester store to be so lovely during your visit. I hope you continue to have a pleasant experience when shopping with us.
All the best,
MM
Great quality and design. Great friendly staff.
Great quality and design. The only place I really buy my clothes from now. They last really well too. Also lovely children's clothes. Only disappointment is that the children's range in stores seem to be getting smaller and smaller and my daughter can't try the items on.
February 15, 2024
Reply from FatFace - CHESTER 2
Good Morning Sarah,
Thank you for taking the time to leave us a review!
I am glad to hear you have had such a positive experience when shopping with us! I will make sure this feedback is passed on, we appreciate such kind words from our customers.
I have passed your feedback on to the relevant department regarding the children's items in store and this will be looked into.
We look forward to welcoming you back soon!
Kind Regards, JW
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order, and love your purchases! We look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - CHESTER 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Love how you show the outfit on…
Love how you show the outfit on different size models, helps make your choice.
January 24, 2024
Reply from FatFace - CHESTER 2
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you are enjoying the ways in which we present our items and our approaches to this. I hope you continue to enjoy your shopping experience with us.
Take care, MM
Shop and website were fab
Had called into the Chester shop for a jacket but they didn't have my size. Nevertheless, the staff there were fab, and picked up a little something for the grandson while I was in. Ordered the jacket from the website and it arrived promptly and as ordered. Happy all round.
January 22, 2024
Reply from FatFace - CHESTER 2
Good Afternoon Martin,
Thank you for taking the time to leave us a review!
I am so happy to hear you have had a pleasant experience in our Chester Store and happy with the staff's service! I will make sure to pass on this positive feedback.
We look forward to welcoming you back soon!
Kind Regards, JW
Excellent customer service
Returned a jacket to Chester store - excellent customer service. Even got my postage returned.
Would definitely buy from Fatface again knowing it is so easy to return goods.
January 14, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Ordering made easy
Ordering made easy, updated about the package and delivered on the stated day.
January 13, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CHESTER 2
Hello Stephen
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
First class
Always happy to shop in Chester, helpful friendly staff, not pushy and always make your visit a pleasant experience .
December 29, 2023
Reply from FatFace - CHESTER 2
Hello Paul
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returned items twice into Chester…
Returned items twice into Chester branch and twice I was deducted money instead of a refund, suggest you consider retraining your till staff. Now I have to wait 3 to 5 days for the refund plus the additional deduction, priceless!
December 21, 2023
Reply from FatFace - CHESTER 2
Good Morning Derek,
Thank you for taking the time to leave us a review!
I am sorry to hear of the issue you have had instore. I have looked into this for you and can see this matter has been rectified by one of our customer service team.
I have passed this feedback on to the store and this will be looked into. We really appreciate your feedback regarding this matter.
Again, I apologise for any inconvenience this has caused.
Kind Regards, JW
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