Always friendly staff, very helpful, lovely dresses. One of my favourite shops. If you cannot find your size the staff always offer to look in the back for you or will order the item for you, I like t... See more
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See what reviewers are saying
Visited Chester store as I was looking for a black top for a funeral. Staff were friendly and polite, but not pushy. I purchased the Betty top in black, which worked perfectly with the skirt I wore.... See more
Company replied
Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
Company replied
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
256 reviews
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Excellent service
Excellent service, garment arrived on time. All just as I had expected, top fine, fits well. Polite, helpful staff on collection from the shop.
All good. Thank you !
October 30, 2024
Reply from FatFace - CHESTER 2
Hello Annie
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Chester store - this is great to hear. Take care, LE
I collected my order in store
I collected my order in store. It arrived quickly and the staff at the Chester Branch are extremely helpful and efficient.
October 29, 2024
Reply from FatFace - CHESTER 2
Hello Carole
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Practical and good qality.Good quality clothing
Good quality clothing; follows fashion directions without being for the under 25s only.
Wish we could get click and collect here though as Post is not reliable with delivery times and I'm often out.
September 9, 2024
Reply from FatFace - CHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHESTER 2
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Love this store!
It’s difficult to say what I like most about FatFace. The sales staff are always helpful and the clothes selection can’t be beat. I can usually find my size, if not in the store, then online. And the quality of the clothing is A plus! I highly recommend this store to everyone.
August 17, 2024
Reply from FatFace - CHESTER 2
Hello Cheryl
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very friendly, cheerful shop assistants
Went to the Chester branch. Very organised and neat the display of items in the shop. Comfy seat was handy. My daughter is pregnant. She was waiting for me to find a top. I waited a bit behind two others at the till. Another shop assistant retrieved the other one. Then I was served by a lovely, friendly assistant with a big smile. Even commentate on what I bought. Her name was jelena.
August 24, 2024
Unprompted review
Reply from FatFace - CHESTER 2
Good morning Melanie
Thank you for taking the time to leave your review and for providing your positive feedback on your store visit - I will be sure to pass your comments to the store team.
Thank you, LE
Reply from FatFace - CHESTER 2
Hi,
Thank you for your 5* review. We appreciate you taking the time to leave a comment. It's great to hear that you are happy with your purchase. Many thanks-AB.
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -SM
Have loved your clothes for years...my…
Have loved your clothes for years...my late husband looked fab in your mens' shorts! He would put them on in April and keep them on until October every year...our son now wearing your jeans which suit him perfectly! The team in your Chester branch always friendly and welcoming...its a lovely place to go.
July 16, 2024
Reply from FatFace - CHESTER 2
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Helpful staff and quick service as usual
July 5, 2024
Reply from FatFace - CHESTER 2
Hello Liz
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
What's not to like?
Straightforward ordering process, delivery to local branch, perfect fit, well made. What's not to like?
July 10, 2024
Reply from FatFace - CHESTER 2
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love FatFace!
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, whether ordering online, sending something back or going in store. My local store is a friendly place, staff are fab and extremely helpful.
June 20, 2024
Reply from FatFace - CHESTER 2
Hello, thanks for taking the time to leave a 5* review. I am so pleased to read your positive feedback regarding our sizing. We hope you continue to enjoy your shopping experience with us in the future. Have a lovely day – CD
Good quality item very quick deliver
Good quality item very quick deliver. Item exactly as described online.
Very pleased with my purchase. I especially like your sales.
May 27, 2024
Reply from FatFace - CHESTER 2
Good Morning
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great day!
EP
Fatface Chester
I visited the Chester store today. Izzy the staff member who helped me was incredible, with nothing too much trouble.
Due to Izzy's patience, professionalism and friendly manner, I came away with a number of items, including 2 in the sale which was a bonus. The branch Manager chatted with me at the till and was also very welcoming and helpful
Would recommend the store to anyone.
May 27, 2024
Unprompted review
Reply from FatFace - CHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - CHESTER 2
Good afternoon, Irene.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Reply from FatFace - CHESTER 2
Good afternoon,
Thank you for taking the time to leave your review.
I am so pleased that you found the crew in our Chester store to be so lovely and that they were able to provide you with such a great shopping experience. I will be sure to pass your comments on to the team.
All the best, MM
I found all I needed on your site great…
I found all I needed on your site great colour, style and quality. Just the floaty look I wanted for summer. I would say that the sizing is on the large side and hip size was also large even in a size 10. All in all very pleased with my purchases
May 1, 2024
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We’re so happy to hear you love your order, and we look forward to welcoming you back soon!
Take care.- GM
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear your feedback of your instore experiences. We look forward to welcoming you back soon!
Take care.- GM
Quick delivery to the shop for pick up
April 29, 2024
Reply from FatFace - CHESTER 2
Hi there,
Thank you for taking the time to leave your 5* review.
We are so pleased to hear you received your order promptly.
We look forward to welcoming you back soon!
Take care. -GM
Top customer service
Rating the customer service here, as the dress sadly didn't suit me & was returned. Chester store were efficient & courteous in accepting my item back for refund, which was actioned promptly. You know the quality is going to be good with Fat Face, so it's the customer service which makes all the difference. Well done!
April 26, 2024
Reply from FatFace - CHESTER 2
Hello Ruth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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