Had a fabulous time at chester fatface getting styled and advice on clothes and colours from the wonderful Debbie. She was amazing and so lovely I felt like a new person! The stylist appointments... See more
Company replied
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The girls in the Chester shop are fantastic ,really helpfull and know their product well. I’ve been shopping here for years, this time I had lost a lot of weight and needed a new wardrobe (and look) I... See more
Company replied
Love FatFace! As a brand they genuinely have lovely clothes in decent sizes and, being a petite lady, it makes me very happy that they do short versions of most items. Always have a good experience, w... See more
Company replied
I had a lovely shopping experience yesterday at the Fatface store in Chester with Debs the personal stylist. She was very knowledgeable about the products they had in store. I tried on things that I w... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
11/13 Eastgate Street, CH1 1LG, Chester, Cheshire, United Kingdom
- 01244 311486
4.9
Excellent
244 reviews
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Good product at a good price
Good product at a good price. Ordering and picking up from local shop was quick and easy. Staff are always helpful and friendly.
August 23, 2023
Reply from FatFace - CHESTER 2
Hello Jane
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great delivery..
Great delivery... On time & very friendly staff.
Love my green trouser outfit...
August 20, 2023
Reply from FatFace - CHESTER 2
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. I'll be sure to pass your feedback on to our lovely store crew, too. Take care – LB
Staff at Chester shop brilliant to me…
Staff at Chester shop brilliant to me and others
August 18, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very nice and helpful staff make it a…
Very nice and helpful staff make it a pleasure to shop at Chester Store
August 26, 2023
Unprompted review
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Good service
Good service. The item I bought was really nice and just as described. I had it delivered to the shop. It came quickly and there was no problem picking it up
August 8, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, SK
Reply from FatFace - CHESTER 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Click & collect went smoothly
Click & collect went smoothly. ID required. No problems encountered. Item received in a small bag.
August 7, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Reply from FatFace - CHESTER 2
Thank you! 🤩 - RS
Ordered on line and delivered to local…
Ordered on line and delivered to local shop, kept fully informed of progress
August 6, 2023
Reply from FatFace - CHESTER 2
Thank you for your comments, we deeply appreciate your feedback! - RS
The shop did not have the size I wanted…
The shop did not have the size I wanted in stock so the assistant suggested I order it on line and come back to shop to collect it . I was told my purchase would arrive within 2 to 5 days.I am pleased to say it arrived 2 days later . I am totally satisfied with my purchase .
August 7, 2023
Reply from FatFace - CHESTER 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
V helpful store assistant
V helpful store assistant. Originally bought patterned dress but felt colour didn’t suit me - returned it and changed dress for green one. No problem in doing so and a much better colour for me.
July 31, 2023
Reply from FatFace - CHESTER 2
Good Morning Kathryn, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a great day! - JW
British designed and well made…
British designed and well made clothing. Store colleagues are always friendly and knowledgeable about the ranges and click n collect is efficient.
July 31, 2023
Reply from FatFace - CHESTER 2
Good Afternoon Sara,
Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care - JW
Great range of lovely clothing and…
Great range of lovely clothing and accessories. Staff in the store are very friendly and helpful. Ordering online is easy and thins are delivered in good time, often earlier than expected.
July 30, 2023
Reply from FatFace - CHESTER 2
Good Afternoon Gail,
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! - JW
Reply from FatFace - CHESTER 2
Good afternoon, Mavine
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chester store.
Take care, JB
Fat Face Lover…
I’ve been a lover of Fat Face for many years. I love the relaxed styling of their clothes which you can dress up or down depending on your mood. I mainly order online, and occasionally instore when passing. I love the layout styling of the stores, and the staff are always lovely and helpful. The quality of the material is always great. I’ve had some pieces for years and they still look good! Ordering and returns, if necessary, are super easy to do.
June 28, 2023
Reply from FatFace - CHESTER 2
Thank you for taking the time to leave a 5* review. I am so glad to read that you are happy with the quality of the items you purchased. We hope you love your new items! Take care – LB
Very speedy delivery,good quality…
Very speedy delivery,good quality clothing and friendly staff in shop made it very easy to return an item. Always a good experience.
June 17, 2023
Reply from FatFace - CHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Speed delivery & great product
June 8, 2023
Reply from FatFace - CHESTER 2
Thank you for your review. We deeply appreciate your feedback and we are thrilled to hear of your positive shopping experience with us. We look forward to welcoming you back soon! - RS
Speedy delivery
Speedy delivery
The Store in Chester wrote down the details for the item I wanted
May 20, 2023
Reply from FatFace - CHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Above and beyond
May 28, 2023
Unprompted review
Reply from FatFace - CHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Loving my new fleece …
Hi it was very easy to order and came into store very quick for me to collect. I love the length for a fleece will be great in the autumn and spring even in the summer on a chilly evening when on a dog walk. Overall 11 out of 10
May 8, 2023
Reply from FatFace - CHESTER 2
Good Morning Judy
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
Have a great week!
EP
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