Easy to order and delivered to the local branch within 48 hours. Nice shirt and very good fit. Very pleased with purchase and hoping to look a wow when on holiday shortly.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Always friendly in store, willing to help etc (the ladies in particular as I haven't really interacted much with the guy who works there). Use the shop often so know it is a consistent standard and ca... See more
Company replied
Brilliant staff in Fatface Chichester. Always friendly and helpful. Recently had to take back a pink denim type jacket which I ordered on line because the wrong size had been sewn in it. All sorted ou... See more
Company replied
I was disappointed this week to receive a call from Evri that the item I ordered from you had arrived in a very damaged condition and they refused to deliver it. I will be contacting you again to r... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
83 East Street, PO19 1HA, Chichester, West Sussex, United Kingdom
- 01243 539731
4.6
Excellent
179 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service :-)
I returned a skirt I’d ordered on line to exchange for a smaller size but there wasn’t one in the shop. They ordered a new one to be sent to my home and it arrived 2 days later. Great service. Thank you.
April 21, 2023
Reply from FatFace - CHICHESTER 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chichester store.
Take care, JB
Easy to purchase on line and delivered…
Easy to purchase on line and delivered quickly to store for me to collect.
April 16, 2023
Reply from FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CHICHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Very good prompt service
Very good prompt service. Bought our Grandson
A Denim top for Easter he really loves it. I must say he looks smart in it.
April 2, 2023
Reply from FatFace - CHICHESTER 2
Hello, Thank you for taking the time to leave us your review. It’s great to hear that your order arrived with you so quickly and that you are happy with the service you have received. Have a Great day – KS
Absolutely love my purchase!
Absolutely love my purchase!
After only one wear, I noticed a large tear in the seam. But took it straight to my local store and they happily exchanged there and then.
Fantastic experience thank you !
April 1, 2023
Reply from FatFace - CHICHESTER 2
Hi Lauren
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Really helpful staff but dreadful WiFi…
Really helpful staff but dreadful WiFi which I needed to work out which card I had paid with for my refund!
March 26, 2023
Reply from FatFace - CHICHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. I'll make sure to pass on your feedback regarding the WIFI. Have a lovely day! LB
Reply from FatFace - CHICHESTER 2
Good afternoon, Linda
Thank you for leaving us this review, we look forward to you popping into our Chichester store again soon.
Take care, JB
Always great quality clothing
Always great quality clothing, but if not suitable, straight forward returns,
March 20, 2023
Reply from FatFace - CHICHESTER 2
Hi Linda,
Thank you for leaving us your 5 star review.
I am pleased to read that your online shopping experience was a positive one and you find our returns straightforward.
Best Wishes DW
Quick delivery and easy exchange of…
Quick delivery and easy exchange of sizes at local Chichester shop.
December 3, 2022
Reply from FatFace - CHICHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Take care, EP
David the store manager went out of his…
David the store manager went out of his way to source a particular item that was out of stock online and bring it to the Chichester store for me. I really appreciated his kindness
December 1, 2022
Unprompted review
Reply from FatFace - CHICHESTER 2
Thank you so much for your wonderful review. We deeply appreciate your comments, and we are pleased to hear that you have had such an amazing shopping experience with us in store. We will share your comments with our incredible team in store! - RS
Only buy in the sales
Only buy in the sales. Always pleased with the quality. Staff in Chichester branch friendly and helpful.
November 2, 2022
Reply from FatFace - CHICHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lady assistant very pleasant!
November 6, 2022
Reply from FatFace - CHICHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CHICHESTER 2
Thank you for your review! Your comments will be passed onto our amazing team in store :) - RS
Evri was very frustrating and item was…
Evri was very frustrating and item was delivered late but very suddenly. Having said that, the item as brilliant . Fat Face quality is very high. Maybe change courier???
October 4, 2022
Reply from FatFace - CHICHESTER 2
Good morning Alexa,
Thank you for passing on your comments. Please be assured that we will raise your feedback regarding our courier to the relevant department.
We are so glad that you have now received your order and are enjoying your item. We hope you continue to enjoy shopping with us in the future.
Take care, MM
Great clothes, good quality and colour, helpful staff
Nice shop, great staff who were helpful in store for what we bought there and helped us find the right size on the website for another shirt we wanted. All clothes great, especially the socks and ordinary T shirts, and good colour options; only slight issue was the polo shirt which is a bit long in the body
September 3, 2022
Reply from FatFace - CHICHESTER 2
Thank you for leaving us your review. It is vital to us that we take note of your feedback so we can improve on your experience with us going forward - RS
Lovely shop lovely clothes
Really lovely shop and clothes. So pleased with my dungarees I bought another pair. Wonderful cotton
September 7, 2022
Reply from FatFace - CHICHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Reply from FatFace - CHICHESTER 2
Good Afternoon Tracey
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Reply from FatFace - CHICHESTER 2
Good afternoon, Sarah
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Chichester store. JB
Easy to order and lovely clothes
Easy to order and lovely clothes, completed my summer wardrobe!
August 15, 2022
Reply from FatFace - CHICHESTER 2
Hi Tina, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - CHICHESTER 2
Hi Sarah, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.