Went into your store in Conwy, bought a beach bag I had been looking at online and a top which I hadn’t see before and loved!! Lovely shop as usual, love Fatface!! x
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I just want to say a huge thank you to the young chap who always so helpful whenever I come into the store. Every time I visit he’s always ready too help without hesitation. The whole team at this sto... See more
Company replied
Always a pleasure to shop at Fatface Conwy. Staff are lovely and good at helping you put with colour choices etc. Becky the manager has the shop looking and feeling bright and on point when new stock... See more
Company replied
Quick delivery to store in Conwy. Staff were friendly, found items quickly. Followed company policy of asking for ID. After an experience in another leading dept store who gave my order to someone els... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
25 High Street, LL32 8DE, Conwy, Gwynedd, United Kingdom
- 01492 592613
4.8
Excellent
129 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - CONWY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Recent order
I ordered a jumpsuit in two sizes, the straps were too long, do the jumpsuit was too low at the front. Tried to see if I could have them shortened, but then the back of the jump suit didn't sit right. So both sizes were returned.
August 23, 2022
Reply from FatFace - CONWY
Good Morning Louise,
Thank you for your review. Sorry to hear the jumpsuit was not right for you on this occasion. Your feedback has been passed on -KC
The assistant was lovely there .
June 10, 2022
Reply from FatFace - CONWY
Good afternoon!
I am so happy to read what a positive experience you had in the Conwy store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend. DW
Reply from FatFace - CONWY
Hello Karen,
Thank you for your 5* review.
I am so glad to hear that you were happy with the t-shirts you have received. We hope you enjoy your new purchases.
Have a great day! JB
Everything is excellent quality
February 3, 2022
Reply from FatFace - CONWY
Hi Susan, Thank you so much for our 5* review. LM
Always a friendly service in Conwy…
Always a friendly service in Conwy branch, a pleasant shopping experience whether you find any deals for you or not!
January 29, 2022
Reply from FatFace - CONWY
We love hearing about the service in our Stores thank you for leaving a review - CP
Reply from FatFace - CONWY
Hi Pamela,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.