Twice purchased jeans at shop. On both occasions I found the staff to be exceptionally helpful and efficient. On both occasions the staff members went out of their way to help me find the products t... See more
Location
Switch locationShop UR107 The Mall, BS34 5UP Cribbs�Causeway, Gloucestershire, GB
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Overall good I got confusing emails on the day I was due to collect my order, one saying it would take a few more days then another saying it was in the shop. However staff in shop are great and I l... See more
Wow amazing service by Emma and the team at Cribbs. She was exceptional, finding numerous different sizes & styles with sooooo much patience. Came away with a new exciting summer wardrobe. Such a bril... See more
Company replied
I bought an embroidery top online. There was no first notification but I received a reminder which was marked as the second notification via email to collect the parcel. When I arrived to fat face... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Shop UR107 The Mall, BS34 5UP, Cribbs�Causeway, Gloucestershire, United Kingdom
- 01179 500638
4.8
Excellent
231 reviews
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Staff very helpful as always
Staff very helpful as always. Must shop every time I'm go to the Mall .
July 27, 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hey Tony. Thanks for the thumbs up to the staff at Cribbs Causeway. Will pass on your mention to them. PW
Reply from FatFace - CRIBBS CAUSEWAY 2
Good morning Marc,
Thank you for your 5* review. It is great to read such positive comments about our Cribbs Causeway Store. Please be assured this feedback will be passed on to the store.
Have a great day!
Take care, EG
Fatface Online purchase
I ordered a laptop case on Monday evening online, as the store assistant at Cribbs Causeway Bristol said it wasn’t online!
I went straight outside the shop, went online ordered it. The laptop case was delivered Thursday afternoon!! I love it fantastic delivery. Maybe in store staff need to check a bit harder online!!
July 19, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon Claire,
Thank you for your 5* review. I am pleased to hear that your order arrived with you so quickly. I am sorry that you were told the wrong information in store, and will be passing this feedback on.
Have a great day!
Take care, EG
Poor exchange experience
Returning items for exchange to a store was not straight forward had to go through process of getting a refund and then order smaller size and pay again not sure now if I will have to struggle to get refund from Klara who say I should have returned by post assistant knew it was purchased through Klara- fingers crossed it will be straight forward
July 18, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good morning, Valerie
Thank you for taking the time to leave us your review and I am sorry to read that you have had issues with your order especially refunding some items.
I've taken a further look into this for you and have emailed you to help resolve this matter. In the meantime, please accept my apologies for any disappointment that we have caused you and thank you for your patience. JB
Lovely Clothes. Great Customer Service!
I really like the clothes in Fatface. I know they can be on the expensive side however as a petite 5ft lady I'm fortunate to be able to fit into size 12 years. I was looking for a pair of shorts for work. I managed to find a pair in the boys' section. Unfortunately the biggest size they had available was 10-11 years which were a little bit too small. Luckily a member of staff was able to get a bigger size delivered to my home address. There were two ladies that helped me. The system was a bit slow and they couldn't stop apologising. I wasn't bothered at all. I was so grateful that they could help me.
July 18, 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, Lauren
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Cribbs Causeway store.
Enjoy the rest of your day and stay safe. JB
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Rachel, Thank you for taking the time to leave us your 5 star review. Have a lovely weekend! - ES
The assistants were very helpful
The assistants were very helpful. Did a couple of on line returns plus purchased 2 pairs of shorts so very happy customers
July 8, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Morning Alison
Thank you for your review.
I am so pleased to hear of your recent experience in our Cribbs Causeway store. Please be assured that this will be passed onto the crew members involved for you.
EP
Clothes are good quality
Clothes are good quality, staff are really helpful, online shopping arrived very quickly. My only slightly negative observation, is that this year I feel the tops are huge. I usually take a 14 but have had to exchange for a 10. Not a problem if this large sizing consistently stays this way.
June 29, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good morning,
Thank you for your 5* review. It’s great to hear that your order arrived with you so quickly! I am sorry that you are finding our tops on the bigger side this year. I will escalate this to our garment tech department for review.
Have a great day!
Take care, EG
Excellent customer service
Excellent customer service! Friendly, helpful and knowledgeable! (Prices a bit steep)
June 1, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi David
Thank you for your 5 star review and your warm comments. Look out for our sales which we regularly have online. Enjoy the Bank Holiday. MJ
Definitely a new favourite
Really impressed with the Staff here, I bought a number of items in the sale and the person that served me could not have been more helpful. Clothes wash really well, ordering online/ returns very simple too.
May 20, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Kelly,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one-we can't wait to see you again!
Take care, LA
Love FatFace…
The staff at FatFace (Cribbs) we’re really helpful and very friendly the shop is well set out and the sale rack was amazing!
May 13, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon, Tanya
Thank you for leaving us this review about your instore shopping experience at Cribbs Causeway, it's great reading such positive comments about the quality and service you received.
Take care, JB
I was served by Yasmin at your store at…Cribbs Causeway 20/4/22
I was served by Yasmin at your store at Cribbs Causeway. She was a delightful young lady and very helpful indeed. So rare nowadays to find staff who demonstrate such kindness. I hope that her manager will give her the praise that she deserves on the back of this review.
April 20, 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Joanne
Thank you for your 5* review.
I am so pleased to hear of your recent experience in our Cribbs Causeway store.
Please be assured that I will pass this onto the crew members involved for you.
I hope you have a great weekend!
- EP
Excellent service and my coat is…
Excellent service and my coat is brilliant. Great quality and fit.
April 20, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good Afternoon Elizabeth
Thank you for your 5* review.
I am so pleased to hear that you received excellent service in our Cribbs Causeway store and you are happy with your new Coat.
I hope you have a lovely weekend.
- EP
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Alison, Thank you for your 5* review. I am so pleased that you have had great visits in the Cribbs Causeway store - this is wonderful! - LE
Didn't have the bag I wanted on display…
Didn't have the bag I wanted on display but asked helpful assistant who went through to stock room and found the one I wanted. I always find staff at Fatface helpful and approachable .
April 4, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Rosemary, Thank you for your lovely feedback on the Cribbs Causeway store. This is wonderful to hear and I am so pleased to hear that you got the bag you wanted! Take care, LE
Great clothes
Another great pair of trousers, brilliant fit and superb quality. Look good and feel good.
March 14, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi John, thank you for your 5* review. So pleased to hear you are enjoying your new purchase. Have a great day! - EG
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Sandra
Thank you for rating us so highly and being appreciative of what we do. Thank you for your loyalty. Enjoy the rest of your day. MJ
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Jon
Thank you for your positive comments about your experience in our Cribbs Causeway store. I will let the team know. Enjoy your day. MJ
Excellent service very helpful staff
March 8, 2022
Unprompted review
Reply from FatFace - CRIBBS CAUSEWAY 2
Hi Louise,
Thank you for your 5* review. I will pass your feedback onto the store directly. Many thanks-AB.
Lovely quality clothing
February 27, 2022
Reply from FatFace - CRIBBS CAUSEWAY 2
Good afternoon Joanne,
Thank you so much for your kind words. We love to get feedback from our wonderful customers :)
Have a lovely day-DW
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