I have been a Fatface fan since I discovered it in France skiing many years ago and was delighted when it made its way to the high Street. It has changed its style over the years but I find the quali... See more
Company replied
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See what reviewers are saying
brought lovely pair of denim shorts with red gingham top. These shorts are perfect in every way. I haven't worn shorts in public ever (53 years) due to my large legs. After finding these shorts I w... See more
Company replied
Always like to pop in when in town to take a look around the shop. I’ve found the teams in my local stores of Didcot, Wantage and Abingdon to be very friendly and helpful. They’ll even go to the trou... See more
Company replied
Excellent experience ordering! Staff were friendly on collection. Unfortunately one of the T-shirts shrunk the first time we washed it …as per washing instructions. £30 is very expensive for a tshi... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 32 Orchard Centre, OX11 7LL, Didcot, Oxfordshire, United Kingdom
- 01235 813924
4.8
Excellent
86 reviews
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Reply from FatFace - DIDCOT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
The collection from my local shop was…
The collection from my local shop was very easy and my daughter is delighted with her Xmas present
December 26, 2024
Reply from FatFace - DIDCOT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Very happy to continue using FatFace online
Easy to navigate website and online ordering procedure. Efficient management and communication from FatFace. Quick notification for store collection. Polite and helpful staff at store when collecting. Overall, I will continue to use FatFace online services.
November 30, 2024
Reply from FatFace - DIDCOT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DIDCOT
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DIDCOT
Hello Melanie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love the shop
Love the shop. Found what I liked and friendly service. Not always easy in a wheelchair
August 29, 2024
Reply from FatFace - DIDCOT
Hello Hatty
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - DIDCOT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great Service.
Even though it was very close to the end of the day, I received excellent service. The staff were friendly and helpful.
August 14, 2024
Reply from FatFace - DIDCOT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - DIDCOT
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Disappointed
My experience with Fat Face was disappointing, I never received my order, even thro I was told it was delivered by someone on email. When I got through on the phone I was told that everything the person on the email had told me was wrong. I gave up in the end and asked for a refund. So I’m just waiting for that now. Let’s see if they can do that with any drama.
July 8, 2024
Reply from FatFace - DIDCOT
Good morning Caroline
Thank you for your review.
I am sorry to hear that you didn't receive your C&C order. I can see that this was refunded as per my colleagues email to you on 18th July.
Thank you, LE
Never received order lost and no…
Never received order lost and no communication from fat face at all customer service rubbish even though local shop very helpful very disappointed
July 8, 2024
Reply from FatFace - DIDCOT
Good afternoon Sarah
Thank you for taking the time to leave your review.
I am sorry to hear that you haven't received your C&C parcel just yet - I can understand that this is disappointing.
I will contact you now via email to resolve this issue for you.
Take care, LE
the whole service is very nice
the whole service is very nice, I will come to choose fatface again.
June 19, 2024
Reply from FatFace - DIDCOT
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent experience ordering
Excellent experience ordering! Staff were friendly on collection.
Unfortunately one of the T-shirts shrunk the first time we washed it …as per washing instructions. £30 is very expensive for a tshirt. This was a Father’s Day treat.
June 10, 2024
Reply from FatFace - DIDCOT
Hi there,
Thank you for taking the time to leave us your review.
I am pleased to hear you had a positive ordering experience with us!
I am sorry to hear this item has not lived up to our usual high standards. Please feel free to get in touch with our friendly customer service team so we can look into this for you - customerservices@fatface.com
Take care. -GM
The staff in this store are consistent…
The staff in this store are consistent in their excellent service skills. They always make you feel as if you are their only customer of the day. Thank you
June 10, 2024
Unprompted review
Reply from FatFace - DIDCOT
Hi there,
Thank you for taking the time to leave your 5* review.
We are glad to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care. -LA
Collected an item from Didcot branch
Collected an item from Didcot branch. As always staff really pleasant and friendly.
May 23, 2024
Reply from FatFace - DIDCOT
Good afternoon, Ann.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the service you received. We look forward to you shopping with us again soon at our Didcot store.
Take care, JB
Fabulous clothes that fit well and last…
Fabulous clothes that fit well and last well.
April 29, 2024
Reply from FatFace - DIDCOT
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you love your Fat Face items. Thank you for your feedback regarding fit and quality!
Take care. -GM
Reply from FatFace - DIDCOT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great service
The ordering and collection was really easy. The t shirt is a perfect fit and lovely fabric.
April 5, 2024
Reply from FatFace - DIDCOT
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – TS
Reply from FatFace - DIDCOT
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - DIDCOT
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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