We use the Didcot store. The staff are lovely, the changing rooms are roomy. I love the colours and materials used in the women's clothes they are really good quality, I consider them as investment pi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have been a Fatface fan since I discovered it in France skiing many years ago and was delighted when it made its way to the high Street. It has changed its style over the years but I find the quali... See more
Company replied
Excellent experience ordering! Staff were friendly on collection. Unfortunately one of the T-shirts shrunk the first time we washed it …as per washing instructions. £30 is very expensive for a tshi... See more
Company replied
The 2 ladies working there were extremely helpful in helping me , which lead to a sale for fat face.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 32 Orchard Centre, OX11 7LL, Didcot, Oxfordshire, United Kingdom
- 01235 813924
4.8
Excellent
91 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Successful shop
Very quick ordering service. Emailed me when ready for collection. Bought a couple more items in the sale when I went to collect my online order - all in all a successful shop!
April 17, 2023
Reply from FatFace - DIDCOT
Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! LB
Great service
The service is always very good - and very quick. Very convenient to pick up from Didcot store - free parking for 2 hours.
April 13, 2023
Reply from FatFace - DIDCOT
Thankyou for taking the time to leave a review, we are so happy to hear you have had such a positive experience with our click and collect service - All the best, BP
Excellent ordering via the website
Excellent ordering via the website, but a little disappointed that the order took a week to arrive at the store.
March 31, 2023
Reply from FatFace - DIDCOT
Hey there Jeff,
Thank you for leaving your review.
It's great to learn that ordering online was a great experience for you, it is a shame that your order took a little longer to arrive to store as expected. We aim to get orders delivered to store within 3-5 days, but may take a little longer if we are in a promotional period. So sorry for any disappointment caused by this.
If we can help you with anything, please do not hesitate to get in touch with our friendly customer experience team!
Have a great day.
Take care, CT
Good click and collect delivery.
March 18, 2023
Reply from FatFace - DIDCOT
Hi Janet
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Importance of customer service
Amanda was lovely, she couldn't have been more helpful, even though she was full of cold! As always the sales never fail to please 🙏.
January 17, 2023
Unprompted review
Reply from FatFace - DIDCOT
Good afternoon, Joanne
Thank you for leaving us this review about your instore shopping experience.
It's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Didcot store.
Take care and stay warm. JB
Reply from FatFace - DIDCOT
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Lovely clothing and polite and helpful…
Lovely clothing and polite and helpful staff
September 10, 2022
Reply from FatFace - DIDCOT
Good afternoon Faye,
Thank you for your 5* review. It is great to read such positive feedback about our Didcot Store. Please be assured tat this feedback will be passed on tot he team.
Take care, EG
order never received
September 11, 2022
Reply from FatFace - DIDCOT
Hi David
Thank you for your review.
I am so sorry to hear that you have not received your parcel. I can confirm that I have sent you a seperate email to discuss this further with you.
EP
I love everything Fatface.
I love everything Fatface.
The customer service really is amazing and makes shopping so enjoyable.
July 21, 2022
Reply from FatFace - DIDCOT
Good afternoon Jane,
I am so happy to read what a positive experience you had in the Dicot store and that you love our Customer service. I will be sure to pass this on to the wonderful team.
Take care DW
The dress was lovely but just a bit too…
The dress was lovely but just a bit too short for me. Return to store was very easy and quick. The staff are always really helpful.
June 6, 2022
Reply from FatFace - DIDCOT
Good Morning Claire
Thank you for your 5* review.
I am so sorry to hear that the item was not suitable, but I am glad it has been sorted for you.
Have a great Afternoon!
EP
Staff are always there with a helping…
Staff are always there with a helping hand. Very good customer service.
I will definitely be shopping in the store again.
June 2, 2022
Reply from FatFace - DIDCOT
Hi Marie
Thank you for your 5 star review. Great to hear you are well looked after by our Didcot team. I will pass your warm comments over to them. Enjoy the Bank Holiday. MJ
Reply from FatFace - DIDCOT
Hi Marion
I am so happy to read what a positive experience you had in the Didcot store. I will be sure to pass this on to the wonderful team.
Enjoy your weekend DW
fatface never fails
fatface never fails, for ladies and gentlemen. lovely store and very pleasant assistants
March 11, 2022
Reply from FatFace - DIDCOT
Good morning Carol,
Thank you for leaving us this review regarding your shopping experience, it's great reading such positive comments about service you received
Have a great day! LM
Friendly knowledgable staff
Friendly knowledgable staff, great service and selection of clothing.
February 6, 2022
Reply from FatFace - DIDCOT
hi Liz, Thank you for the 5 star review. It is great to here such positive shopping experience in our Didcot Store, your feedback shall be passed on. Have a lovely day, LM
Amazing service
Love to visit this store in Didcot every time I go shopping, amazing sales today and always such lovely, friendly and helpful staff :)
January 15, 2022
Unprompted review
Reply from FatFace - DIDCOT
Good evening
I am so happy to read what a positive experience you had in our Didcot store. I will be sure to pass this on to the wonderful team.
Have a lovely weekend - DW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.