Always love everything about Fat face, it never disappoints. I’m always spoilt for choice. The quality is so good, the designs lovely and washes so well. I have garments from 6-7 years ago and they s... See more
Company replied
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See what reviewers are saying
Purchased a shirt in store. Had it a week liked it so much went to buy another one. Non in stock. Went online, easy to find, ordered, asked for delivery into my local store. Delivered within 2 days. E... See more
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Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... See more
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online order process was good, unfortunately I did not recieve and email or text to say my item was in for collection at the store. So eventually I just went to the store where they said there wasn't... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
14 South Street, DT1 1BS, Dorchester, Dorset, United Kingdom
- 01305 757459
4.5
Excellent
116 reviews
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Reply from FatFace - DORCHESTER 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Love this store
Always friendly staff, willing to help.
Well laid out store. Always clean and tidy.
May 20, 2023
Reply from FatFace - DORCHESTER 2
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Good quality clothes
Good quality clothes, helpful and friendly staff. Very easy to order on line and have delivered to nearest store. I like the fact that even if you order on line you can return items to the store.
May 6, 2023
Reply from FatFace - DORCHESTER 2
Hi Sally
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Loved my puppy chases
May 4, 2023
Reply from FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Stephen in the Dorchester branch is amazing!
I made a return in the Dorchester store and the store member Stephen was extremely helpful. As he saw the reason for the return was ‘too small’ he offered to go and find the correct size. He was so helpful!!!
May 5, 2023
Unprompted review
Reply from FatFace - DORCHESTER 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
My order came quickly and everything as…
My order came quickly and everything as it should be
April 16, 2023
Reply from FatFace - DORCHESTER 2
Thank you for your feedback regarding your recent online order. I am so pleased to hear that your order arrived promptly and we hope that you love your new items. Take care – LB
Wasn’t informed our delivery had been…
Wasn’t informed our delivery had been delivered!
April 13, 2023
Reply from FatFace - DORCHESTER 2
I am sorry to hear this. Your feedback will be forwarded to the correct department for future consideration - RS
Every time I go into Dorchester fatface…
Every time I go into Dorchester fatface it’s always a lovely experience. All the staff are very friendly, especially Anthony who always goes about and beyond.
April 3, 2023
Unprompted review
Reply from FatFace - DORCHESTER 2
Hello Maddie, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Great service
Great service, the man in the store looked for the item we wanted, which had been in the sale. It was not in store but we got it online
March 19, 2023
Reply from FatFace - DORCHESTER 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
My size was not available in the shop…
My size was not available in the shop and the assistant suggested I order on line. I did this and received it to collect at the shop within days with no delivery charge. Great service and great jacket!
March 18, 2023
Reply from FatFace - DORCHESTER 2
Good Afternoon
Thank you for taking the time to leave us your review.
It’s great to hear that your order arrived with you so quickly! We do hope that you are happy with your items!
EP
Reply from FatFace - DORCHESTER 2
Hello,
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Excellent customer service
Excellent customer service. Went out of way to find matching top for pj bottom for my son. Friendly knowledgeable. Definitely going back.
October 8, 2022
Unprompted review
Reply from FatFace - DORCHESTER 2
Thanks for the lovely review! Your feedback will be sent over to our crew in store
-RS
Couldn't be better
September 20, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon Liz,
Thank you for your 5* review. It is great to read such positive feedback about our Dorchester Store.
Have a great day!
Take care, EG
Great experience in shop with very…
Great experience in shop with very helpful staff in mens clothes. Also bought ladies knitted summer tops in sale plus looked online found other things to purchase. Online ordering easy and quickly delivered. Pleased!
September 2, 2022
Reply from FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good experience, great staff
Staff so helpful and patient, showed us to the childrens drawing table supplied some stickers, while the children had fun, I shopped. A good experience for us all.
August 8, 2022
Reply from FatFace - DORCHESTER 2
Hi Audrey, Thank you for leaving us your review. I am pleased to read that your shopping experience was a positive one. Take care and have a great day! - ES
Reply from FatFace - DORCHESTER 2
Good afternoon Maxine,
Thank you for your 5* review. It is great to read such positive comments about our Dorchester Store.
Have a great day!
Take care, EG
Friendly staff
Excellent service from the staff in this branch. Very friendly and helpful.
June 28, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon Joann
I am so happy to read what a positive experience you had in the Dorchester store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
The blouses were both very pretty
The blouses were both very pretty. I normally take a size 8 but the size 6 fitted much better. The delivery was very quick.
May 9, 2022
Reply from FatFace - DORCHESTER 2
Hi Julie, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Excellent products and lovely staff 😊X
May 7, 2022
Reply from FatFace - DORCHESTER 2
Hi Sandra, Thank you for your lovely review, I am so pleased to hear that you had a great visit to the Dorchester, This will be passed on to the team :) Best Wishes, LE
The service in Fat face is always first class
The service in Fat face is always excellent every time I shop there. The staff are super helpful and accommodating. The clothes are always of an excellent quality and in fact I still have items going back 4-5 years which are still wearing well.
Keep up the good work
May 6, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon,
Thank you for your 5* review. We are pleased to hear that you are happy with our service. Many thanks-AB.
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