I ordered online to pick up in store but my parcel took 7 days to reach the store & I didn’t get my email to say it was ready to collect until after I had collected it! Staff in store were great- wis... See more
Company replied
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See what reviewers are saying
Love Fatface, their clothes are well made and really last well. The staff in store are friendly and helpful and have a thorogh knowledge of their stock. It's always a pleasure to visit Fatface in... See more
Company replied
Great quality beautiful clothes, not cheap, but not too expensive either. Order on line or shop in store, if you're not spending over the limit for free postage, have it delivered to your local sto... See more
Company replied
The reason & only reason I gave only 4 starts as oppose to 5 stars is that at my branch (not sure whether this applies to other brances) still nolonger do 'Click & Collect' - so, although I literally... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
14 South Street, DT1 1BS, Dorchester, Dorset, United Kingdom
- 01305 757459
4.7
Excellent
128 reviews
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Excellent customer service
Excellent customer service. Went out of way to find matching top for pj bottom for my son. Friendly knowledgeable. Definitely going back.
October 8, 2022
Unprompted review
Reply from FatFace - DORCHESTER 2
Thanks for the lovely review! Your feedback will be sent over to our crew in store
-RS
Couldn't be better
September 20, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon Liz,
Thank you for your 5* review. It is great to read such positive feedback about our Dorchester Store.
Have a great day!
Take care, EG
Great experience in shop with very…
Great experience in shop with very helpful staff in mens clothes. Also bought ladies knitted summer tops in sale plus looked online found other things to purchase. Online ordering easy and quickly delivered. Pleased!
September 2, 2022
Reply from FatFace - DORCHESTER 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
EP
Good experience, great staff
Staff so helpful and patient, showed us to the childrens drawing table supplied some stickers, while the children had fun, I shopped. A good experience for us all.
August 8, 2022
Reply from FatFace - DORCHESTER 2
Hi Audrey, Thank you for leaving us your review. I am pleased to read that your shopping experience was a positive one. Take care and have a great day! - ES
Reply from FatFace - DORCHESTER 2
Good afternoon Maxine,
Thank you for your 5* review. It is great to read such positive comments about our Dorchester Store.
Have a great day!
Take care, EG
Friendly staff
Excellent service from the staff in this branch. Very friendly and helpful.
June 28, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon Joann
I am so happy to read what a positive experience you had in the Dorchester store. I will be sure to pass this on to the wonderful team.
Have a lovely afternoon DW
The blouses were both very pretty
The blouses were both very pretty. I normally take a size 8 but the size 6 fitted much better. The delivery was very quick.
May 9, 2022
Reply from FatFace - DORCHESTER 2
Hi Julie, Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Best Wishes, LE
Excellent products and lovely staff 😊X
May 7, 2022
Reply from FatFace - DORCHESTER 2
Hi Sandra, Thank you for your lovely review, I am so pleased to hear that you had a great visit to the Dorchester, This will be passed on to the team :) Best Wishes, LE
The service in Fat face is always first class
The service in Fat face is always excellent every time I shop there. The staff are super helpful and accommodating. The clothes are always of an excellent quality and in fact I still have items going back 4-5 years which are still wearing well.
Keep up the good work
May 6, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon,
Thank you for your 5* review. We are pleased to hear that you are happy with our service. Many thanks-AB.
Great Trousers
Just bought some fabulous trousers, in the sale and SIze 6!!! They fit like a glove and are just so comfortable. The staff were charming and I am delighted, thank you.
May 4, 2022
Reply from FatFace - DORCHESTER 2
Good Afternoon Sue
Thank you for taking the time to leave us your review.
I am so pleased to hear that your new Trousers are perfect and fit well!
Thank you for sharing your recent experience in our Dorchester store, please be assured that this will be passed onto the crew members involved for you!
Have a lovely Afternoon
EP
FatFace staff in Dorchester are always…
FatFace staff in Dorchester are always friendly + helpful
March 24, 2022
Unprompted review
Reply from FatFace - DORCHESTER 2
Hi Emily,
Thank you for your 5* review. I am happy to hear that our Dorchester store made you feel so welcome. Have a great day! Many thanks-AB.
Excellent customer service
Excellent customer service, very good quality clothing at reasonable prices.
Thank you
Kevin
February 2, 2022
Reply from FatFace - DORCHESTER 2
Good afternoon Kevin,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you are happy with the service and items you have received.
Have a lovely day!-CA
I always get great service from Fat…
I always get great service from Fat Face and great clothing of course!
January 28, 2022
Reply from FatFace - DORCHESTER 2
Hi Jayne,
Thank you for leaving us your 5 star review.
I am so glad to hear that you are happy with the service you received and that you are enjoying your purchases!
Have a great day!
Thanks again, JH
A great dress
A great dress
I ordered long length but at 5’5 a bit long for me
Sadly no regular length in stock
So I returned the long dress to a store
Great service at the return store
November 30, 2021
Reply from FatFace - DORCHESTER 2
Hi Kate,
Thank you for taking the time to leave us your review.
It’s great to hear that you loved the dress even though it wasn't perfect this time! I'm also glad that you are happy with the service you received in store and will ensure your feedback is passed on.
We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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