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FatFace - EDINBURGH FORT KINNAIRD Reviews 

168
TrustScore 4.5 out of 5

4.6

Unit F9 Fort�Kinnaird, EH15 3RH Edinburgh, Lothian, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Soft cotton nice fit reasonably priced and easy to order and looking good awesome shop

Company replied

Rated 5 out of 5 stars

I purchased 2 lovely shirred tops for the Summer from FatFace Fort Kinnaird. Gorgeous colours and superb quality. I found it easy to find what i was looking for and the staff were, as always, very fr... See more

Company replied

Rated 3 out of 5 stars

Saw an item online, went to large FF shop at Fort Kinnaird Edinburgh to try on before purchasing. Not stocked. Bought online for next day collection. Took 4 days to arrive. Item is great but I'm fed u... See more

Company replied

Rated 5 out of 5 stars

I recently purchased dress from Fat Face and I'm so impressed! The is even more vibrant in person, and the material feels luxurious against my skin. It has a beautiful a pockets. The fit is perfect... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • Unit F9 Fort�Kinnaird, EH15 3RH, Edinburgh, Lothian, United Kingdom

  • 01316 691035

4.6

Excellent

TrustScore 4.5 out of 5

168 reviews

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4.6

All reviews

(168)

13,865 reviews in the last 12 months

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Rated 5 out of 5 stars

6 stars for Hannah!

Just had a fantastic visit to your store at Fort Kinnaird in Edinburgh...such a pleasure to be helped by Hannah! She is a star and a fabulous ambassador for Fat Face. Always enjoy my chats with her 😄 (And I might have bought a few things too!) Thank you, Hannah!!

April 26, 2022
Unprompted review
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Good Afternoon Karen

Thank you for your 5* review.

I am so pleased to hear of your recent experience in our Edinburgh Fort Kinnaird store. Please be assured that I will pass your comments onto the crew members involved for you.

I hope you have a lovely Bank holiday weekend!

- EP

Rated 5 out of 5 stars

Staff are always pleasant and helpful

Staff are always pleasant and helpful, no problem returning an unsuitable item.

March 31, 2022
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hi there
Thank you for rating us so highly. It is so good to hear that you were well looked after by the team there, I will pass your warm feedback onto them. So pleased that you found our returns process straightforward. Enjoy your day. MJ

Rated 5 out of 5 stars

Great service as usual

Great service as usual. Website easy to use. Staff in shop happy to help. Happy with garment too.

March 5, 2022
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hi there
Thank you for your 5 star review. Great to hear all your shopping with us has been of a standard you should expect. Have a good day. MJ

Rated 5 out of 5 stars

excellent customer service

excellent customer service, as always

February 7, 2022
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Good morning Alexander,

Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you are happy with the service and items you have received.

Have a lovely day!-CA

Rated 5 out of 5 stars

Feedback

Helpful, friendly and efficient staff who dealt with my refund instore.

February 2, 2022
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Good afternoon!

I am so happy to read what a positive experience you had in the Edinburgh Fort store. I will be sure to pass this on to the wonderful team.

I hope you have a lovely day! CA :)

Rated 5 out of 5 stars

Great Selection

The staff are very good, if you need help, they are really attentive. If you just want to browse, they leave you but say to ask, if you need them. I've had to return delivered items, and they are very efficient. Love the variety of clothes and of course now, we can use the changing rooms, even better. My husband is also a Fatface fan. We both love to shop Fatface. Thank you

February 1, 2022
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Reply from FatFace - EDINBURGH FORT KINNAIRD

Hi Gail ,
Thank you for leaving us your 5 star review.
I am pleased to read that your instore shopping experience was a positive one and we hope you love your new items and continue to enjoy shopping with us. Take care, LM

Rated 5 out of 5 stars

😀 helpful staff

I go in to this shop regularly, the staff are so helpful and friendly.
Always smiling and happy to help 😀
Love Fatface for my grandkids too

January 30, 2022
FatFace - EDINBURGH FORT KINNAIRD logo

Reply from FatFace - EDINBURGH FORT KINNAIRD

Hello Shirley
Thank you for leaving us this 5* review about your instore shopping experience, it's great reading such positive comments about the service you receive from our staff instore. Thank you for being a loyal customer of ours! Have a great day! Take care, LM

Rated 5 out of 5 stars

Very helpful and friendly staff in…

Very helpful and friendly staff in Edinburgh Fort Kinnaird Store. Checked for items and ordered for me when they didn't have in store..

December 4, 2021
FatFace - EDINBURGH FORT KINNAIRD logo

Reply from FatFace - EDINBURGH FORT KINNAIRD

Hi Sandilands,

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We will ensure to pass your comments onto the store. We hope you enjoy your new purchase.

Have a great day!

Thanks again, JH

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