I had a great experience at the FatFace Great Malvern store. The shop is always well-presented, clean, and welcoming, with a lovely autumn range to browse. The staff, including Emily, Mikey, Maggie, a... See more
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We love FatFace! The staff are always friendly and make a fuss of our black lab, Binx. She equally loves it as she knows she'll always get a biscuit. Even if we're not planning on going in she will... See more
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I'm fortunate to have a local Fatface shop. Staff always friendly and helpful. If they don't have the item I want in stock, it can be ordered and delivered to them, for free. The only drawback can be... See more
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The staff at the Malvern shop are always so warm and welcoming. The manager, a lovely smiley chap, goes always above and beyond to help you and there is a friendly atmosphere at all times. Other... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
89/91 Church Street, WR14 2AE, Great�Malvern, Worcestershire, United Kingdom
- 01684 569076
4.9
Excellent
96 reviews
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Wonderful experience with the fat face crew…
Wonderful experience with the fat face ladies, thank you Emily and Liz for your kind help and honest opinion, my daughter and I love our new clothes.
February 5, 2024
Unprompted review
Reply from FatFace - GREAT MALVERN
Hi Lucinda,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. I will pass your feedback on so the store can be recognised for their service!
We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Excellent customer service at Great…
Excellent customer service at Great Malvern store. Staff are very friendly, helpful and respectful. They will help you find whatever you need. The store always looks clean and welcoming. Everything appears nicely presented.
January 16, 2024
Reply from FatFace - GREAT MALVERN
Hi Debbie,
Thank you for taking the time to leave a review.
I’m happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchase and look forward to welcoming you back soon.
Take care, LC.
Reply from FatFace - GREAT MALVERN
Good Afternoon,
Thank you for taking the time to leave us a review!
I am happy to hear you had a pleasant experience in our Great Malvern store! I will make sure to pass this feedback on to them!
We love to hear such positive feedback from our customers and we look forward to welcoming you back soon!
Kind Regards, JW
Excellent as always
Online order which arrived quickly. Really happy with the items ordered as well, great quality and excellent fit. We'd seen what we ordered in our local store but unfortunately they didn't have the sizes we needed
December 28, 2023
Reply from FatFace - GREAT MALVERN
Good Afternoon Becky,
Thank you for taking the time to leave us a review!
I am happy to hear you are loving your new order and that it arrived with you quickly! We love to hear such positive feedback from our customers!
We can't wait to welcome you back!
Kind Regards, JW
Great service
Great service. Good sale, delivery quick considering it was during Christmas. Easy return process at our local Fatface shop.
December 30, 2023
Reply from FatFace - GREAT MALVERN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Staff are always super friendly
Staff are always super friendly. The shop looks great and I usually something I love
November 28, 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Always have good quality items
Always have good quality items, and there's something for everyone. My items came well packaged and very quickly.
November 27, 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 4* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Excellent customer experience
Excellent customer experience. Staff are exceptionally nice, efficient and helpful.
December 2, 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
The staff were lovely and they loved our dog, gave him treats 👍
The staff were lovely
October 28, 2023
Reply from FatFace - GREAT MALVERN
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordered online delivered to local store…
Ordered online delivered to local store very simple process
November 1, 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Very reliable service
Very reliable service with Fatface and click and collect is so convenient.
October 27, 2023
Reply from FatFace - GREAT MALVERN
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Well designed and good value, as well as being produced ethically
The products in FatFace are generally very well-designed and are ethically produced. I have had some lovely things from there, and have found the quality to be good and long-lasting. The staff in the local store are friendly and helpful, which is always a bonus.
October 23, 2023
Reply from FatFace - GREAT MALVERN
Hello
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Great staff
I went in to collect an online order of wellies in the sale. The staff were so welcoming and insisted my husband came in with our dogs too. They were so friendly and while I tried on the wellies to make sure they fit my husband was tempted to buy a t shirt for our granddaughter. We were given a gift receipt in case she didn’t like it (fussy 5 year old) but luckily she loves it. Quite expensive but excellent quality.
September 25, 2023
Reply from FatFace - GREAT MALVERN
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Searching for Stock
I was looking for the bag in the Malvern shop whilst visiting & unfortunately they did not have stock. The very kind assistant checked which stores had stock but none local to me. It was showing sold out online too. A couple of days later I rechecked online & there were 2 in stock so I immediately ordered & it arrived within a few days. So so pleased - I love it!!
September 8, 2023
Reply from FatFace - GREAT MALVERN
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Super friendly shop
I had ordered online for instore collection. Couldn't be easier and when I arrived the staff were super welcoming and it was a very easy process.
September 13, 2023
Reply from FatFace - GREAT MALVERN
Hello Darcie
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great choice, friendly staff, enjoyable shopping experience.
Great selection and reasonably priced. Friendly and helpful staff - also ordered more stuff online which was easy and super fast to collect in store.
September 4, 2023
Reply from FatFace - GREAT MALVERN
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
First class service from the Malvern…
First class service from the Malvern Branch. Very friendly Manager and got some bargains in the sale for my holiday.
September 6, 2023
Unprompted review
Reply from FatFace - GREAT MALVERN
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Friendly staff
Friendly staff, easy pickup (and amazingly on the sale rack exactly the tankini pants that were missing from the online selection I had ordered).
The swimwear I had ordered was also perfect so I won't be sending anything back!
August 24, 2023
Reply from FatFace - GREAT MALVERN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
The ordering was easy.
The ordering was easy.
The sizing was accurate.
The staff were helpful.
Very efficient service
August 25, 2023
Reply from FatFace - GREAT MALVERN
Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CD
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