I ordered a few items and was pleased with all except 1. I wanted to return it in store but having paid via PayPal I couldn't. The sales assistant was so helpful, wrapping up my parcel and printing a... See more
Company replied
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See what reviewers are saying
Lovely clothes and great selection of new season wear. I found staff a little disappointing - busy I think unpacking and service was rushed. My new items were bundled, as opposed to nicely folded, i... See more
Company replied
In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment. Situation resolved & Clear advice given . Very happy with purchase. Highly rec... See more
Company replied
Went to look for a dress for my teenaged daughter for her cousin's wedding, where she will be in the bridal party. Assistant Danni was amazing! He anticipated our needs; searching out the colour of... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
8 Princes Street, HG1 1NH, Harrogate, North Yorkshire, United Kingdom
- 01423 538773
4.8
Excellent
136 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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That the staff understood the issue…
That the staff understood the issue immediately without hesitation
September 17, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The jeans i ordered fit perfectly
The jeans i ordered fit perfectly. The package came the next day.
Thankyou
September 12, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality products and very…
Good quality products and very efficient friendly staff in the store in Harrogate
September 12, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Refund without any hassles.I ordered a blouse but it was too small…
I ordered a blouse but it was too small so took it back to the shop. The assistant was very pleasant and I got a refund without any problem.
August 21, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy to order and collect from local…
Easy to order and collect from local store.
Very helpful assistant in store too.
September 4, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A good selection of clothes in my size…
A good selection of clothes in my size at a good price and also suitable for upcoming out-of-season holidays.
September 1, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent quality and great service
Staff very friendly and helpful. My parcel was produced quickly and I was on my way. Staff asked if I needed to try anything on, I was more than welcome. Brilliant service. Thank you
August 20, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great quality
Easy to order online and collect in store from very helpful and pleasant staff
Very happy with fit and quality and style of product
August 13, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
What is there to say?
I saw what I liked, paid for them and lo and behold in a few days I was able to collect them from my local FF store, these days a very common transaction.
August 13, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fast delivery & ordering in store in…
Fast delivery and ordering in store in Harrogate. Super helpful assistant & top marks for a smiley face 👍
August 11, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
In store at Harrogate
In store at Harrogate, v helpful, efficient & friendly staff; especially when a query arose as I purchased a garment.
Situation resolved & Clear advice given .
Very happy with purchase. Highly recommend.
July 15, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good prompt service
Good prompt service. I enjoy browsing the website looking for new styles etc.
June 25, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick delivery
Quick delivery. Ordered in store, so convenient. Staff friendly, helpful. I'd give 10 if I could.
June 8, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
We visit many Fatface shops and always…
We visit many Fatface shops and always have a good feel good time here at Harrogate.
The team here are always friendly happy to help and the clothing well kept and in good order. The store is clean tidy and well maintained. I pretty much always find something new!
Excellent place! X
June 6, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
A lovely member of staff in your…
A lovely member of staff in your Harrogate store went out of her way to help and I really valued her advice.
May 23, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Shopping made easy
Easy-to-use and order on line
Collected from my local shop
Plesant staff member
May 5, 2026
Reply from FatFace - HARROGATE
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
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