Found what I was looking for online, easy to order with a very quick delivery time. Item arrived but much too big so ordered two sizes down - took original jacket back where there was no problem gett... See more
Company replied
Location
Switch locationUnit B The Orchards Centre, RH16 3QH Haywards�Heath, West Sussex, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was able to find three new tops for myself during the promotion (20% off I think) and the shop was well organised, I was able to try the tops on first. The sales assistant was cheerful and friendly... See more
Company replied
Bought item online through M&S, unfortunately too big and sold out. Looked up Fatface site and found correct size at discounted price. Dispatched swiftly and delighted with purchase. Staff at Fatface... See more
Company replied
There was 2 young lady assistants when I last shopped in store. Both where absolutely brilliant very happy to help and with a lovely smile 😊 which our days is unusual. The whole shop floor was very... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit B The Orchards Centre, RH16 3QH, Haywards�Heath, West Sussex, United Kingdom
- 01444 416504
4.8
Excellent
152 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fake receipts
Someone is sending fake receipts for purchase at Hayward Heath location, if it even exists
May 31, 2025
Unprompted review
Reply from FatFace - HAYWARDS HEATH
Hello Pat,
Thank you for your review.
We'd like to look into this, so we have sent you a request to provide some further information as no contact details have been provided.
Thank you, LE
Linen/Cotton Shorts
Excellent pair of shorts that are lighter and cooler than cotton shorts generally. Very happy.
Staff at shop were very helpful and friendly.
May 17, 2025
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
My best friend brought some sandles in…
My best friend brought some sandles in the Haywards Heath shop and loved them so i brought her 3 more pairs they turned up on time they are comfortable and reasonably priced hence im having a pair
May 18, 2025
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Great little blouse. Perfect size.
Had seen this blouse in the store but not in my size so I knew what I was getting.
It’s a really nice blouse at an excellent price!
It’s beautifully made and good quality. Also it has a little camisole which I wasn’t expecting! A great addition to my Spring/Summer wardrobe.
May 10, 2025
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
The staff were very welcoming
The staff were very welcoming, smiley and helpful, particularly Will who made our shopping experience enjoyable.
Would thoroughly recommend this store!
December 3, 2024
Unprompted review
Reply from FatFace - HAYWARDS HEATH
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fabulous and very prompt service
Fabulous and very prompt service. Love the jumper but I love fat face clothes on general. So pleased with all the stuff that I have bought so far
November 18, 2024
Reply from FatFace - HAYWARDS HEATH
Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HAYWARDS HEATH
Hello Charis
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HAYWARDS HEATH
Hello Sheila
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Professional helpful store staff
August 8, 2024
Reply from FatFace - HAYWARDS HEATH
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! CD
Great Service
Tried the shorts on in store, ordered on line and they arrived quickly. All good and will go back to the store to buy more quality shorts. Thanks FF.
August 11, 2024
Reply from FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service and love your purchase! We look forward to welcoming you back soon.
Take care. -GM
Reply from FatFace - HAYWARDS HEATH
Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Ordering on line very efficient and…
Ordering on line very efficient and arrives quickly into store. No problem at all, great company to deal with.
August 6, 2024
Reply from FatFace - HAYWARDS HEATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great dress as I had the Navi dress in…
Great dress as I had the Navi dress in navy and had my eye on the red one when it came into sale. Kept informed of delivery and good prompt friendly service in store on collection.
August 6, 2024
Reply from FatFace - HAYWARDS HEATH
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Reply from FatFace - HAYWARDS HEATH
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Returning an online order
I ordered a dress in 2 sizes as I was unsure of the size. I decided to keep one and returned the other one to my local branch. The assistant was very pleasant and efficient, making the whole experience very easy.
July 2, 2024
Reply from FatFace - HAYWARDS HEATH
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience in the store , and we hope you love your purchase!
Take care. -LA
Reply from FatFace - HAYWARDS HEATH
Hello Tim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent very easy website.
June 24, 2024
Reply from FatFace - HAYWARDS HEATH
Hi there, thank you for taking the time to leave your review and mentioning your kind comments.
I notice however that you have left a 1* review - if there is anything that we can help with, please let us know!
Take care, LE
Attractive clothing and range
Easy to order and return. Fast delivery to local shop. Friendly assistants.
June 23, 2024
Reply from FatFace - HAYWARDS HEATH
Good Morning
Thank you for your review.
I am so pleased to hear that you received your items quickly.
We hope you love your new items!
EP
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.