Your shop staff were all cheerful, friendly, and so helpful, giving me the best advice. I always enjoy visiting your stores. Also, the dresses I have bought are always really good quality. Thank you!
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Convenient collection at store, straightforward process Friendly staff Easy ordering Good sale prices The lighting needs addressing at this store, the intense spots are at eye level and blinding,... See more
Company replied
Ordered some underwear on line which was picked up at my local store.Fatface has really good quality comfortable and nice underwear...much better than much of what is in the highstreet.The cotton is s... See more
Company replied
The top is absolutely fabulous. Really thrilled to get it in the sale. Excellent quality. The delivery was delayed by several days but that wasn’t a problem
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18/20 Bridge Gate, HX7 8EX, Hebden�Bridge, West Yorkshire, United Kingdom
- 01422 843035
4.7
Excellent
150 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely clothes
I am not sure if this is hebden bridge or online but both were good. Lots of products and great staff in hebden store. Online was easy to use
April 8, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great Customer Service
I saw the top in the Hebden Bridge branch but my size wasn't available.
The assistant was very helpful and offered to order it for me, but I ordered it online to be delivered to my local branch of Next.
It arrived the next day
It was a perfect fit,and just what I wanted for Spring.
March 21, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Cute dungarees.…
I saw a pair of dungarees in the Hebden Bridge shop which I liked but they didn’t have my size. The assistant was very helpful and gave me the code so I could order them online.
The dungarees are a beautiful soft denim and very well made.
The fit was actually really good but I felt that they really didn’t do anything for me so sadly I returned them.
I think they would look really good on the right person but unfortunately not me.
March 22, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive experience whilst shopping with us recently. Have a great day! Take care, CM
Quick delivery and been able to return…
Quick delivery and been able to return 1 unwanted item to a shop instead of posting.
Staff in Hebden Bridge very helpful.
February 27, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Amazing staff at the Hebde Bridge…
Amazing staff at the Hebde Bridge store. Always so helpful and happy. Great to ask for advice when you’re shopping alone too.
February 18, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Highly recommend
Great service and very pleased with the product, good quality and fit ,beautiful colour
February 16, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
So happy with my purchases the staff…
So happy with my purchases the staff were very helpful and polite.
Would definitely go back again.
January 29, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Absolutely shocking service
Absolutely shocking service. Parcel expected on Thursday, email to say it was delayed. Further email on Tuesday giving refund - no explanation. Email on Wednesday saying unable to source the stock.
January 14, 2026
Reply from FatFace - HEBDEN BRIDGE
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Ordered 2 items at different times…
Ordered 2 items at different times arrived at the same time to pick up from store good service
January 8, 2026
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Excellent little shop
Excellent little shop. Well stocked and everything priced up.Topped off with excellent customer service.
January 10, 2026
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There was a delay in the store…
There was a delay in the store receiving my goods. It was over the festive period so that is understandable. My experience at the store was brilliant the staff are always efficient, professional and friendly
January 10, 2026
Reply from FatFace - HEBDEN BRIDGE
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Great shopping experience!
Great shopping experience. Staff were amazing. Jayne and Kim went above and beyond helping me find the right jacket. So friendly and helpful, nothing was too much trouble. Love my new jacket!
January 10, 2026
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Hebden Bridge store great experience…
Hebden Bridge store great experience really helpful staff. Megan was great assisting us with gift card issues and helping us make several purchases! Very happy customers thank you!
October 5, 2025
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hi there,
Thank you so much for your kind words! We're thrilled to hear you had a great experience at our Hebden Bridge store. Megan will be delighted to know her assistance with the gift card and your purchases made a positive impact. We truly appreciate your support and look forward to welcoming you back again soon.
Thank you, LE
Jane helped me choose a jacket
Jane helped me choose a jacket. She seemed genuine with her recommendations on size/colour etc, a kind and cheerful lady. I also love the jacket I bought !
September 16, 2025
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hebden Bridge store - this is great to hear and we look forward to welcoming you back soon. Take care, LE
Order delivered to wrong address
Order delivered to wrong address. Contacted customer service no response.Still waiting 7 days passed sent Email two three times but unfortunately no reply.
August 31, 2025
Reply from FatFace - HEBDEN BRIDGE
Good afternoon
Thank you for taking the time to leave your review.
We have checked our systems and cannot see that you have contacted us.
We will be in touch soon to help resolve your query.
Thank you, LE
My favourite shop
My favourite shop, especially on sale days. Always friendly helpful staff. They are a credit to your shop.
August 23, 2025
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Nice quality and always straightforward ordering process.
Ordered some underwear on line which was picked up at my local store.Fatface has really good quality comfortable and nice underwear...much better than much of what is in the highstreet.The cotton is soft snd has some thickness to it....nice designs too.Ordering with Fatface is always straightforward, good communication with order, and can be returned easily if you need to.Picked up from Hebden Bridge store where staff are always friendly and helpful.
August 7, 2025
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great service ordered online & sent to…
Great service ordered online & sent to a shop of my choice
July 3, 2025
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great customer service!
Friendly well stocked store in the centre of Hebden Bridge. Great customer service from Jayne who advised me on their current promotions/sales and saved me £5, happy days!
July 2, 2025
Unprompted review
Reply from FatFace - HEBDEN BRIDGE
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.