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FatFace - HEBDEN BRIDGE Reviews 134

TrustScore 4.5 out of 5

4.7

18/20 Bridge Gate, HX7 8EX Hebden�Bridge, West Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

My favourite shop, not just for the warm welcome but the variety and quality of the clothing, my mum used to say you get what you pay for. The quality us always the best, clothes keep shape and colour... See more

Company replied

Rated 5 out of 5 stars

Had a great experience at Fatface Hebden Bridge served by Jayne! She helped me find what I was looking for, was really friendly and also helped me with my bluelight discount. A really great service -... See more

Company replied

Rated 4 out of 5 stars

Convenient collection at store, straightforward process Friendly staff Easy ordering Good sale prices The lighting needs addressing at this store, the intense spots are at eye level and blinding,... See more

Company replied

Rated 5 out of 5 stars

Ordered some underwear on line which was picked up at my local store.Fatface has really good quality comfortable and nice underwear...much better than much of what is in the highstreet.The cotton is s... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.


Contact info

  • 18/20 Bridge Gate, HX7 8EX, Hebden�Bridge, West Yorkshire, United Kingdom

  • 01422 843035

4.7

Excellent

TrustScore 4.5 out of 5

134 reviews

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1-star

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Rated 5 out of 5 stars

Beautiful shop….

Beautifully laid out shop with super friendly staff. Big shout out to Jayne who went over and above. Made several lovely purchases.

October 5, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good morning Jacqueline
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hebden Bridge store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

Friendly staff who were quick to assist.

October 5, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good morning Tim
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hebden Bridge store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

Friendly and cheerful service from…

Friendly and cheerful service from staff at Hebden Bridge

October 5, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello Owen
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Hebden Bridge store - this is great to hear. Take care, LE

Rated 5 out of 5 stars

Great service

Great service. Quality clothes. Fast delivery.

August 12, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good Morning
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP

Rated 5 out of 5 stars

Friendly

Friendly, helpful staff at the Hebden Bridge Store. Always welcome our dog and spoil him with treats

August 17, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 4 out of 5 stars

Convenient collection at store

Convenient collection at store, straightforward process
Friendly staff
Easy ordering
Good sale prices
The lighting needs addressing at this store, the intense spots are at eye level and blinding, the sun is also blinding in the changing rooms so you can’t see yourself in the mirror, the curtains are also pretty useless esp when unisex. Small things easy to fix 🤞🤞

August 9, 2024
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Reply from FatFace - HEBDEN BRIDGE

Hi Tod
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP

Rated 5 out of 5 stars

Jayne and Faye were a delight

Jayne and Faye were a delight
Made my day

July 26, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Great service

Great service, purchase arrived in store

August 6, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello

Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Very positive experience with some lovely staff

We called in today to have a shop around (myself, my mum, auntie and grandma) we were greeted by Jane and Kim. They honestly couldn't be more helpful and passionate about the clothing and the brand. Really helped us pick out some stunning pieces that fit and suited our styles and body types. They were so helpful and willing to spend time with us and any other customers in the shop. It felt like a really personal experience. I would visit hebden bridge for this shop alone. Thank you so much to Kim and Jayne!xx

July 13, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Good product

Good product, friendly staff. Swift delivery.

June 25, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello Chris
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

Great products and seamless service in…

Great products and seamless service in store, online or when collecting ordered items in store. Staff are most welcoming and helpful

June 26, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good afternoon, Jane.

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hebden Bridge store.

Take care, JB

Rated 5 out of 5 stars

Returned item

Although I returned the item (too large) I received a refund quickly and the procedure was easy. Everything at the shop where I collected was also easy.

June 20, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good afternoon, Susan.

Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Hebden Bridge store.

Take care, JB

Rated 5 out of 5 stars

Jayne was AMAZING xx our white witch ♥️…

Jayne was AMAZING xx our white witch ♥️ would not have decided had it not been for her patience and her kindness. Thank yooouuu xx

June 12, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good morning,

Thank you for taking the time to leave your review.

I am so pleased that you encountered such a great visit to our Hebden Bridge store and that you found Jayne and the crew there to be so friendly. I hope you continue to have a great shopping experience with us.

All the best, MM

Rated 5 out of 5 stars

Great quality and a really good price

Great quality and a really good price

May 14, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hello
Thank you for your 5* review.

I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.

Have a great day!

Take care,
EP

Rated 5 out of 5 stars

Lovely ladies in the Hebden Bridge…

Lovely ladies in the Hebden Bridge store, Jayne and Kim. Very friendly, knew their stock. Excellent customer service.

May 25, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good morning,

Thank you for taking the time to leave your review.

I am so so happy to read that you received such a great service from our crew in our Hebden Bridge store. I will be be sure to pass this on to the team.

All the best, MM

Rated 5 out of 5 stars

Quick delivery to shop

Quick delivery to shop. The skirt is beautiful, and well made

April 25, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hi there,
Thank you for taking the time to leave your 5* review.

We are delighted to hear you have enjoyed using our Click and Collect service, and love your purchase. We look forward to welcoming you back soon!

Take care. -GM

Rated 5 out of 5 stars

As always lovely friendly helpful…

As always lovely friendly helpful staff. Love shopping in Fat Face

May 3, 2024
Unprompted review
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE

Rated 5 out of 5 stars

I had to change an item that I had…

I had to change an item that I had ordered online and went to your Hebden Bridge store.The member of staff was so pleasant and efficient,making the whole experience pleasurable.

March 29, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Good morning,

Thank you for taking the time to post your review.

I am so pleased that you find the crew in our Hebden Bridge store to be so helpful when you visit and that they could assist with your return. I hope you continue to enjoy your visit to our stores.

All the best, MM

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff
I returned my items the next day.

March 23, 2024
FatFace - HEBDEN BRIDGE logo

Reply from FatFace - HEBDEN BRIDGE

Hi there,
Thank you for taking the time to leave your 5* review.

We are glad to hear you have had such a positive experience at one of our stores. We forward to welcoming you back soon.

Take care. -GM

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