I have recently bought in-store and on-line. Both experiences were good, particularly in-store as obviously one can see and try on the items. The staff were very helpful and friendly. I returned one i... See more
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See what reviewers are saying
The ladies in Helmsley are always friendly, approachable & helpful. It's a smaller store but has a good selection of clothing & a fair few different sizes available on the racks of each item.
Company replied
I visited the shop in Helmsley where I was staying for a few days. The shop was much bigger than any other I have visited and had a great variety of different clothes. I was lucky to find a few tops i... See more
Company replied
Went to Helmsley store to collect and try on my item, sadly fit came up a bit small (shame as it was a lovely jacket) so returned it, no problems, staff in shop as friendly & helpful as ever.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
21 Market Place, YO62 5BJ, Helmsley, North Yorkshire, United Kingdom
- 01439 771958
4.7
Excellent
63 reviews
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Timely delivery
Order was delivered to store in a timely manner and I got what I ordered. Collection from store in Helmsley was easy.
August 20, 2024
Reply from FatFace - HELMSLEY
Hello Kim
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great products with good designs at an…
Great products with good designs at an ok price.
August 10, 2024
Reply from FatFace - HELMSLEY
Hello David
thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
I still haven't received the promised…
I still haven't received the promised email telling me my order was waiting for collection at my selected store. I wrote an enquiry email to customer services and have received no reply.
August 10, 2024
Reply from FatFace - HELMSLEY
Good afternoon Viv
Thank you for your review.
I am sorry to hear that you have not received your order. I can see that you have emailed us, and my colleague has responded to you this afternoon.
Thank you, LE
Speedy delivery to local store.
Canvas shoes ordered in the online sale were despatch overnight allowing me to collect from my handy local store within a couple of days. I was informed of progress from order to collection.
July 26, 2024
Reply from FatFace - HELMSLEY
Hello Ed
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great experience ordering on line and…
Great experience ordering on line and collecting instore. Security etc
June 13, 2024
Reply from FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
A shop like no other!
There is a good choice of clothes in a quirky shop with different areas of clothing. Once you get in the front door you want to explore!
May 23, 2024
Reply from FatFace - HELMSLEY
Hi there,
Thank you for taking the time to leave your 5* review.
I am so pleased to hear that you had a positive shopping experience, and we hope you love your order!
Take care. -GM
Reply from FatFace - HELMSLEY
Good Afternoon
Thank you for taking the time to share your recent experience with us.
I am so pleased to hear you love your new items.
I hope you have a great day!
EP
Reply from FatFace - HELMSLEY
Hi there,
Thank you for taking the time to leave your 5* review.
We are delighted to hear you have enjoyed using our service. We hope you love your order, and look forward to welcoming you back soon!
Take care. -GM
I ordered online
I ordered online, however, the jacket was far too big. I went into a local store to try on smaller sizes and was given a exchange with no quiblles whatsoever. The staff were very friendly and really helpful. I would have no hesitatation shopping with Fat Face again in the future.
December 29, 2023
Reply from FatFace - HELMSLEY
Good morning,
Thank you for taking the time to leave your review.
I am so pleased that you encountered such a good experience in our Helmsley store. I hope you continue to have a great shopping experience with us.
All the best, MM
Reply from FatFace - HELMSLEY
Good Afternoon Carol,
Thank you for taking the time to leave us a review!
I am happy to hear you have enjoyed shopping with us both online and instore! We love to hear such positive comments from our customers!
We look forward to welcoming you back soon.
Kind Regards, JW
I had to return a garment to a store as…
I had to return a garment to a store as it wasn't big enough and my money was refunded very quickly. I then ordered a larger size via the internet and that arrived within 5 days in time for Christmas. So extremely pleased
December 19, 2023
Reply from FatFace - HELMSLEY
Good Afternoon Brenda,
Thank you for taking the time to leave us a review, I hope you are well.
I am happy to hear you had a pleasant experience whilst shopping with us and your order arriving with you promptly!
We look forward to welcoming you back!
Kind Regards, JW
I ordered black jeggings they arrived ……
I ordered black jeggings they arrived … they are good fit & good quality.
December 20, 2023
Reply from FatFace - HELMSLEY
Hello Anne
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Great items a wee expensive unless…
Great items a wee expensive unless codes used or on offer
However very very pleased
November 30, 2023
Reply from FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Price and quality .
November 23, 2023
Reply from FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Great service again
Again, great service from Fatface and this store. Ordered online and it was in store for collection within a couple of days. Staff are always friendly and helpful.
November 13, 2023
Reply from FatFace - HELMSLEY
Hello Christine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Wonderful staff in the Helmsley store
Wonderful staff in the Helmsley store. Very pleasant very helpful without being overbearing.
Thank you Fat Face.
November 9, 2023
Reply from FatFace - HELMSLEY
Good Afternoon Michael,
Thank you for taking the time to leave us a review.
I am glad to hear you had a positive experience when shopping in our Helmsley store. I will make sure this feedback is passed on to them!
Kind Regards, JW
Had to use the online booking as stores…
Had to use the online booking as stores didn’t have my size. Delivery was super fast.
October 21, 2023
Reply from FatFace - HELMSLEY
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
A very very nice friendly all the staff…
A very very nice friendly all the staff were
October 26, 2023
Reply from FatFace - HELMSLEY
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Easy pleasant experience
I bought a sweatshirt in the online sale, it was easy to order, arrive sooner than expected, I loved the colour & quality but it was too big.
I returned the sweatshirt to the Helmsley store whilst away with no hassle. The assistant was very helpful. Unfortunately they didn't have a replacement in a smaller size.
August 20, 2023
Reply from FatFace - HELMSLEY
Hello, thank you for your 5* review regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Fatface is great
I buy lots of clothes from Fatface. Especially organic cotton tops and dresses. So comfortable to wear and wash well.
The Helmsley store is well stocked and conveniently located near the market square.
August 13, 2023
Reply from FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
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