I have recently bought in-store and on-line. Both experiences were good, particularly in-store as obviously one can see and try on the items. The staff were very helpful and friendly. I returned one i... See more
Company replied
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The ladies in Helmsley are always friendly, approachable & helpful. It's a smaller store but has a good selection of clothing & a fair few different sizes available on the racks of each item.
Company replied
I visited the shop in Helmsley where I was staying for a few days. The shop was much bigger than any other I have visited and had a great variety of different clothes. I was lucky to find a few tops i... See more
Company replied
Went to Helmsley store to collect and try on my item, sadly fit came up a bit small (shame as it was a lovely jacket) so returned it, no problems, staff in shop as friendly & helpful as ever.
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
21 Market Place, YO62 5BJ, Helmsley, North Yorkshire, United Kingdom
- 01439 771958
4.7
Excellent
63 reviews
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Visit to Hemsley
Visited the lovely store in Hemsley North Yorkshire friendly and helpful staff great range of products fell for a black linen jumpsuit I feel this will last me for many years it’s lovely seeing the store in the middle of this market town
August 5, 2023
Unprompted review
Reply from FatFace - HELMSLEY
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Fatface - quality staff and clothing
Fatface are easy to deal with both in store and online.
Orders and returns dealt with without any fuss and of course the quality of the clothing is top notch.
The fact that that also look after emergency service workers with blue light discount is the cherry on the cake.
Well done Fatface.
June 23, 2023
Reply from FatFace - HELMSLEY
Good morning,
Thank you for taking the time to leave us your review.
I am so happy that you have found the service offered to be of a high standard both in store and online and that ordering and returns have been easy to deal with.
I hope you continue to have such an enjoyable shopping experience with us.
All the best, MM.
I love them
I love them. I have blue 1,s from last yr so decided on a diff colour this time. I love them ! Everybody comments on them as soon as I put them on (both pairs) everybody wants to know where they’re from. You won’t regret them
April 18, 2023
Reply from FatFace - HELMSLEY
Thank you so much for your review! We are so pleased to hear that you are happy with your order! - RS
First time collecting in store
First time collecting in store - so quick and easy . Staff very helpful.
March 26, 2023
Reply from FatFace - HELMSLEY
Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Excellent staff at the Helmsley store
Excellent staff at the Helmsley store. Smiles all round, helpful and polite. Couldn’t ask for a nicer shopping experience.
December 26, 2022
Unprompted review
Reply from FatFace - HELMSLEY
Good Morning
Thank you for your review and for sharing your recent experience in store with us. Please be assured that this will be passed onto the crew members involved for you.
Have a lovely week.
EP
Excellent service from Fat Face Helmsley
Excellent service and products from Fat Face , Helmsley, this morning in exchanging a t shirt and buying a sweater. Thank you very much.
A great local shop in Helmsley.
October 18, 2022
Unprompted review
Reply from FatFace - HELMSLEY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - HELMSLEY
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Lovely shop very nice
August 18, 2022
Reply from FatFace - HELMSLEY
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, EP
All very good
July 19, 2022
Reply from FatFace - HELMSLEY
Good morning Jennifer,
Thank you for your 5* review. I am so pleased that you are happy with your order, and we look forward to welcoming you back soon!
Have a great day!
Take care, EG
My first visit to Hemsley what a lovely…
My first visit to Hemsley what a lovely little town,Fatface is in a quirky old building,i spent too much as usual and the staff were lovely as always
July 10, 2022
Reply from FatFace - HELMSLEY
Good afternoon, Yvonne.
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at Helmsley.
Take care, JB
Great sport / launge clothing.
May 4, 2022
Reply from FatFace - HELMSLEY
Hi Lucy,
Thank you for your 5* review. Many thanks-AB.
Purchase ideal al round.
March 13, 2022
Reply from FatFace - HELMSLEY
Hi Paul
Thank you for your 5 star review. I am pleased to hear that everything went well with your purchase. Enjoy your evening. MJ
An inviting store with well displayed…
An inviting store with well displayed stock. The staff were very friendly and helpful.
March 6, 2022
Reply from FatFace - HELMSLEY
Hi Katharine, Thank you for taking the time to leave is a 5 star review and pleased to read that you had a positive experience in our Helmsley Store. Have a lovely day, LM
Lovely staff
January 29, 2022
Reply from FatFace - HELMSLEY
Thank you! Helmsley will be delighted to see this review CP
Such excellent customer service from…
Such excellent customer service from Adam at Customer Care. He went beyond my expectations. A big big thank you.
Judith Short
January 19, 2022
Unprompted review
Reply from FatFace - HELMSLEY
Good Morning Judith,
Thank you for your 5* review. I have just passed on your lovely message to Adam. I'm so pleased he was able to help.
I hope you have a lovely day. -CA
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