Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
Company replied
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See what reviewers are saying
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... See more
Company replied
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... See more
Company replied
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, United Kingdom
- 01403 218559
4.7
Excellent
133 reviews
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Always friendly and helpful.
August 10, 2023
Reply from FatFace - HORSHAM 2
Good afternoon, Tarn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Elegant yet casual linen trousers
The speed of exchange and delivery of both items was amazing. The wide linen trousers look very good.
June 25, 2023
Reply from FatFace - HORSHAM 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
The staff in all stores are always very friendly and helpful
I ordered a size 12 Tasha jacket online but it was too big so I returned it to the Horsham branch. The assistance who dealt with the return was really helpful and friendly. Size 10 was out of stock online but I eventually managed to buy a size 10 at the Haywards Heath store, the assistant who served me there was really helpful and friendly too 😃.
May 31, 2023
Reply from FatFace - HORSHAM 2
Good afternoon, Carolyn
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Horsham store.
Take care, JB
Black melton sandals
I had to reorder my sandals as the first pair were splitting after one use ! I did get a full refund but am disappointed I had to pay for the postage as couldn’t get delivered to my local store at the time as the systems were down - they wouldn’t even order them for me at the store ! Considering the goods were faulty I’m not impressed that I had to pay for this -especially as the product is supposed to be leather .
May 27, 2023
Reply from FatFace - HORSHAM 2
Good afternoon, Hazel
Thank you for taking the time to leave us this review.
I am sorry to read that our sandals have not met your expectations. We will escalate your feedback regarding quality to our garment tech department for review. with regards to Click n' Collect, we have had to temporarily suspend this whilst we perform a system update. Again I apologise for any disappointment caused.
If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further.
Take care, JB
Best customer service I have received…
Best customer service I have received in a very long time! I bought a dress and my friend bought a shirt. The lady in the store was super helpful, chatty and genuine! I love my dress and because of this I will be shopping here again.
April 28, 2023
Reply from FatFace - HORSHAM 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service
Good service, available in 5 working days. Shirts were exactly as ordered.
April 21, 2023
Unprompted review
Reply from FatFace - HORSHAM 2
Thank you for your 5* review. I am so happy to read that you are enjoying your FatFace items. It's great that your order arrived so quickly too. We hope you continue to enjoy your shopping experience with us in the future. Take care – LB
Quality clothing etc all made very well…
Quality clothing etc all made very well and with concerns for the planet. Quick delivery and returns no quibble no trouble I wish more companies could run this efficiently. Well done! 😊
April 17, 2023
Reply from FatFace - HORSHAM 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Easy to order on line and was delivered…
Easy to order on line and was delivered quickly. In store staff always friendly and helpful. Horsham branch 2023
April 16, 2023
Reply from FatFace - HORSHAM 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
I used click and collect and it worked…
I used click and collect and it worked well and within timescales. I found the size guide helpful and the shirts fit fine and look good.
April 12, 2023
Reply from FatFace - HORSHAM 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Great product, lovely staff in the store.
Aside from the fact that I love my new trousers, the staff the Horsham store (for my click and collect) went out of their way to ensure I was able to pick up before leaving for a trip.
March 29, 2023
Reply from FatFace - HORSHAM 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Efficient and easy to collect.
March 27, 2023
Reply from FatFace - HORSHAM 2
Hello Paula,
Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care, SK
My mail order item arrived promptly
My mail order item arrived promptly. Unfortunately it did not suit but the return process at Horsham was pleasant and easy.
March 31, 2023
Reply from FatFace - HORSHAM 2
Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - LB
Love this dress so comfortable
March 3, 2023
Reply from FatFace - HORSHAM 2
Hello Sylvia,
Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace dress. We hope you enjoy wearing your new dress
Take care, KS
Reply from FatFace - HORSHAM 2
Hi there, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Parcel came opened rang up replaced…
Parcel came opened rang up replaced item that was missing with in a few days.
December 2, 2022
Reply from FatFace - HORSHAM 2
Thank you for your review! We are pleased to hear that we were able to amend this for you promptly! - RS
Great service as always!
October 22, 2022
Reply from FatFace - HORSHAM 2
Thank you for your review! We are pleased to hear that you have such a pleasant experience when shopping with us! - RS
Reply from FatFace - HORSHAM 2
Hi Hilary, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent customer service
Excellent customer service, clean and tidy store. A little low on sale stock volume but to be expected being a smaller footprint store.
Super friendly staff, helpful and very welcoming.
September 26, 2022
Reply from FatFace - HORSHAM 2
Thank you for your amazing review. Our customers experience in our stores in important to us so to hear this is great. This feedback will be sent over to the crew in store - RS
Very kind and polite and efficient shop assistant
Very kind shop assistant , quick procedure , all well.
September 23, 2022
Reply from FatFace - HORSHAM 2
Hi Alison, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent information from interested…
Excellent information from interested staff member well done
August 28, 2022
Reply from FatFace - HORSHAM 2
Good Morning Sue
Thank you for taking the time to leave us your review. I am so pleased to hear of your recent experience in our Horsham store.
Please be assured that I have passed this onto the crew members involved for you.
EP
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