Garment was well made, the colour accurately described and delivery on time. Overall v pleased with the service.
Company replied
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See what reviewers are saying
Lovely summer jacket purchased in Horsham having seen whilst on holiday in the isle of Man but no weight allowance to bring it home. I tried to buy it online but there was an issue with my 10% discoun... See more
Company replied
Got some superb clog type scandals (eg wood sole, higher type) in the sale from FatFace. Can’t wait to wear them next summer! Went to the store in Horsham, West Sussex to collect them - the shop was... See more
Company replied
Use the Horsham store a lot , staff alway great and have been wearing fat face for years , quality is always good cloths really last and prices are reasonable
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Units 42/43 Swan Walk, RH12 1HQ, Horsham, West Sussex, United Kingdom
- 01403 218559
4.7
Excellent
133 reviews
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Always fit my husband perfectly!
August 24, 2022
Reply from FatFace - HORSHAM 2
Good morning Janice
Thank you so much for your review, this is exactly what we love to hear from our lovely customers!
Have a great day!-DW
I pretty much love everything from fat…
I pretty much love everything from fat face, only gripe is the sizes sometimes are not clear enough ref to the fit type. Also that you use Hermes and don’t deliver to the store anymore
August 15, 2022
Reply from FatFace - HORSHAM 2
Hi Andy, thank you for taking the time to leave your 4* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Disappointed.I am normallya size 10 in fat face…
I am normallya size 10 in fat face dresses . This was huge . Sent for a size 8 online which was also huge. Clearly a problem with the sizing in this lovely linen dress. To add insult to injury the 20%discount did not apply to the navy colour I wanted . I also thought the delivery service was poor from Evri. An initial delay with them receiving the parcel and then no notifications until delivery .6 days later . Sadly gave up . It was a better service when you could collect online purchases in store … why not reinstate that . ?
August 5, 2022
Reply from FatFace - HORSHAM 2
Hi there,
Thank you for taking the time to leave a review. I am sorry to hear that the sizing of the dress did not meet your expectations. I have escalated your feedback to our Garment Tech department for review. We will hope to reinstate deliveries back to store shortly. Please keep an eye on the website. In the meantime If there is anything else we can support with, please do not hesitate to get in touch with our friendly customer service team customerservices@fatface.com or call us on 0330 124 0000 Mon-Fri 9am-4pm and we can assist you further. DW
Customer service
Extremely helpful and friendly staff who resolved my issue quickly and efficiently.
July 21, 2022
Reply from FatFace - HORSHAM 2
Hi Rosalind,
Thank you for your 5* review about your recent visit to our Horsham Store. I will be sure to pass these positive comments on to the crew down there.
Have a great day!
Take care, EG
Good and reliable shopping experience
I mainly shop online, occasionally in the Horsham branch but selection is very limited and sadly Brighton branch closed, delivery is always quick and well packed. Delivery tracking is great and easy to change if I am not at home. Usually I am a size 8 but noticed it can be either perfect or to small and need to return and re-order 10. Quality varies but in general ok.
July 9, 2022
Reply from FatFace - HORSHAM 2
Hi Suzan,
Thank you for your 5* review. I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase. Have a great day! -KC
first class service
May 7, 2022
Reply from FatFace - HORSHAM 2
Hi Alan, I am so pleased to hear that you have had a positive online shopping experience, this is wonderful! We look forward to welcoming you back soon. Take care, LE
Very quick delivery and as usual…
Very quick delivery and as usual clothes of good quality. My jacket looks great and very comfortable.
March 21, 2022
Reply from FatFace - HORSHAM 2
Hi Paul
Thank you for rating us so highly and all your warm comments. Yes, that is a nice jacket, I'm sure you'll get many years wear from it. Enjoy the rest of your day. MJ
Fatface Horsham
Popped into Fatface in Horsham, in an effort to find something for my Wife's Birthday. I received some excellent help from the staff & I am very happy with my purchase.
Thank you for Horsham Fatface for the assistance!
March 16, 2022
Unprompted review
Reply from FatFace - HORSHAM 2
Hi Ian
Thank you for your feedback on your Horsham store visit. Great to hear that they were able to help and provide suitable advice to you. I hope your wife's birthday went well. MJ
Reply from FatFace - HORSHAM 2
Hi Janet, thank you for your5 star review. Have a lovely day, LM
Always a pleasant experience shopping…
Always a pleasant experience shopping in Fatface Horsham.The staff are always friendly and helpful.There is a good range of clothes and I especially love the knitwear.
January 31, 2022
Reply from FatFace - HORSHAM 2
Thank you for leaving us a lovely review Horsham will be delighted to read your lovely comments. Thankyou! CP
Items arrived on time
Items arrived on time, well packaged. The jumpers and cardigans are as lovely as described. Very stylish and great value. I haven’t washed them yet but from experience of other items from FatFace I’m sure they will.
December 2, 2021
Reply from FatFace - HORSHAM 2
Hi Susan,
Thank you for leaving us your 5 star review.
I am so pleased to hear that your order arrived quickly and that you are happy with your items. We hope you continue to enjoy your shopping experience with us.
Have a great day!
Thanks again, JH
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