Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
Company replied
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See what reviewers are saying
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... See more
Company replied
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... See more
Company replied
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, United Kingdom
- 01943 607472
4.4
Excellent
85 reviews
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Staff at Ilkley store are always…
Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
June 6, 2026
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
The products are very well made and…
The products are very well made and comfortable to wear. The staff in the shops are very friendly and go the extra mile to help.
May 5, 2026
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Great choices and good quality items
Great choices and good quality items. Love shopping at Fat Face.
March 14, 2026
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Online purchase of product
I had seen the blouse in store but my size not available. I ordered it online for in store collection. It was available for collection as stated and the staff were friendly and helpful. Great product quality and neatly packaged but not excessive.
March 7, 2026
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I haven’t received my order it’s delayed
January 7, 2026
Reply from FatFace - ILKLEY 2
Hello Timothy, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Order placed 27th December to be…
Order placed 27th December to be delivered to local store. Not yet arrived, as at 6th Jan, and no anticipated delivery date supplied. This email requesting review is the only communication I've had. Will never order from fatface again.
January 6, 2026
Reply from FatFace - ILKLEY 2
Good morning Fiona, thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, CM
Good value in sale
Picked up some sale items, really loved the items purchased as good value.
January 4, 2026
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good quality pyjama bottoms/easy returns/nice staff member
Good quality pyjama bottoms, staff member that served me in Ilkley store was very nice (I think she was new), and the returns/exchange process was quick and efficient.
December 31, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 4* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Really great staff and very helpful
December 23, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Love Fat Face
Love Fat Face - my husband and I live in your clothes. My only bug bear is that some of your prices are a bit steep, but then there are good bargains in your sales.
October 27, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Quick service, poor sizing
Quick service, nice product and could have been a 5 star review. Unfortunately the sizing was out of litter with other major brands....far to big. Always good service in store and that hasn't changed.
August 21, 2025
Reply from FatFace - ILKLEY 2
Thank you for taking the time to leave your review.
We are sorry to hear that you have had difficulty with sizing.
We will ensure that your feedback is passed to all relevant departments. Take care, LE
Service as expected
It arrived when you said it would. Staff were very pleasant at Ilkley shop
July 4, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Next day deliver to store for free 👍
June 14, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very good service from ordering to…
Very good service from ordering to picking up my top
Would definitely buy again and recommend to my friends
May 2, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Prompt and friendly service in store…
Prompt and friendly service in store when collecting item.
April 28, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good information
Keep you informed of the progress of your order. Staff always friendly in store.
March 4, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Great website
Very easy to use website with good descriptions and good photos of the items. Simple ordering process and free collection from my local store. I prefer to shop online rather than in store, but when I collected my parcel from your Ilkley shop I was able to have a look around, which was also good.
February 9, 2025
Reply from FatFace - ILKLEY 2
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Your asking me to review an order that…
Your asking me to review an order that as yet not arrived. I feel very frustrated that I ordered has still not arrived to the store! Albeit not the stores fault, the delivery service needs reviewing. Very disappointing.
December 8, 2024
Reply from FatFace - ILKLEY 2
Thank you for taking the time to leave your review. I am sorry to hear that you haven't received your order. Please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
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