Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
Company replied
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See what reviewers are saying
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... See more
Company replied
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... See more
Company replied
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, United Kingdom
- 01943 607472
4.4
Excellent
85 reviews
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This company invites their customers to review, whether positive or negative
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Wonderful customer service
Wonderful customer service at my
Local store in Ilkley. Returns dealt with quickly and efficiently. Sales dealt with in the same manner. Staff always pleasant and helpful.,
January 12, 2024
Reply from FatFace - ILKLEY 2
Hi there,
Thank you for taking the time to leave your 5* review.
I’m so happy to hear you have had such a lovely experience at one of our stores. We hope you love your purchases, and look forward to welcoming you back soon.
Have a great day! -GM
Simple to order online
Simple to order online, good communication and order came in good time for easy collection.
December 8, 2023
Reply from FatFace - ILKLEY 2
Hi Elizabeth
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Ilkley shop very welcoming.
December 6, 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Easy to order and return to shop
November 20, 2023
Reply from FatFace - ILKLEY 2
Hello Elaine
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Excellent
Excellent service from ordering to picking up
Will definitely order again
Excellent quality products
November 22, 2023
Reply from FatFace - ILKLEY 2
Good morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
EP
Always helpful
November 20, 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
Delivery Excellent
Speedy delivery to instore collection. Goods well packaged and staff very pleasant.
November 18, 2023
Reply from FatFace - ILKLEY 2
Hello
Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day!
Take care,
EP
in store collection
When collecting my parcel in store the assistants weren’t as friendly as I usually experience there.
November 4, 2023
Reply from FatFace - ILKLEY 2
Hi Ann-Marie,
Thank you for you feedback. I am so sorry to hear this. Please be assured that I will pass your feedback onto the store's management team. I do hope you that enjoy shopping with us in the future. All the best - KS
Staff are so helpful and friendly
Staff are so helpful and friendly. It’s a pleasure to shop.
October 26, 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day, KS
Excellent service
October 21, 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you for your 5* review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Reply from FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to our Ilkley store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
FatFace : Always a good experience!
No greater than ever -just always excellent and efficient service all round.
August 5, 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you so much for your 5* review, this is exactly what we love to hear from our lovely customers! Have a wonderful day - KS
Another successful trip
The staff are always friendly and helpful. Stock is always presented nicely. New lines in regularly. Some good deals in the sale.
July 11, 2023
Reply from FatFace - ILKLEY 2
Thank you for your 5* review regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
My order arrived on time and I found…
My order arrived on time and I found the staff very helpful
May 31, 2023
Reply from FatFace - ILKLEY 2
Thank you for your review. We deeply appreciate your feedback 🥰 - RS
Love Ilkley Fat Face
The sun is shining so I thought I’d treat myself to some new clothes. Fat Face is the place to go in Ilkley, great choice and staff so welcoming and friendly especially Emma and Beth.
Came away with a bag of goodies which I can’t wait to wear. 😃😎
May 20, 2023
Unprompted review
Reply from FatFace - ILKLEY 2
Thank you for your review. We deeply appreciate your feedback and we are pleased to hear of your positive shopping experience with us! Your comments will be shared with our amazing team in store! - RS
Service from ordering on line was quick…
Service from ordering on line was quick and easy, collected my goods from my local store
April 30, 2023
Reply from FatFace - ILKLEY 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Fantastic experience in Ilkley
Emma, Beth and the team are always incredible whenever I visit. Very friendly, knowledgeable and helpful. Ilkley is my new local store after the sad closure of the Leeds store. Will be back again soon.
May 4, 2023
Reply from FatFace - ILKLEY 2
Hi Gemma
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good service all round from FatFace
Ordered a dress online having seen it in store so I knew I liked the style & fabric.
I collected it from the store closest to my home. The whole process was easy & straight forward . I was informed of the progress of my purchase regularly.
April 29, 2023
Reply from FatFace - ILKLEY 2
Hi Joan
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
In store staff so helpful as we tried…
In store staff so helpful as we tried item on and offered to help with style advice. Understanding and helpful.
April 25, 2023
Reply from FatFace - ILKLEY 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Excellent website
Excellent website, easy to use. Good communication on completion of order and when order ready to collect in shop I chose to collect from. Staff lovely in store.
Thanks Fat face
April 27, 2023
Reply from FatFace - ILKLEY 2
Thank you for leaving us this review about your shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, SK
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