Staff at Ilkley store are always helpful plus online orders are good. Returns quite easy too. I always find something good at Fatface
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See what reviewers are saying
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I unders... See more
Company replied
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..... See more
Company replied
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft. 2) Our dog is always made welcome. We don’t... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
18 The Grove, LS29 9EG, Ilkley, West Yorkshire, United Kingdom
- 01943 607472
4.4
Excellent
85 reviews
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Quick and easy order
Ordered online and requested delivery to a local store. All very quick and hassle free.
April 23, 2023
Reply from FatFace - ILKLEY 2
Hi Kate,
Thank you for your review!
I am glad that your order arrived quickly and that you had a great all-round online shopping experience.
I hope you have a great day!
All the best,
JH
Disappointed in the sizing, designs and rude staff. What’s happened Fat Face?
I think the quality and range has diminished over the years. The sizes are bizarre and the stock is tired. Out of an order of 6 items I kept 1.
The standard of customer service in my local branch is quite bad too, really rude and impatient staff. One actually tutted at my 7 year old daughter in the store. Appalling! I was left shocked and insulted when I went to return my items. Doubt very much I will return.
April 19, 2023
Reply from FatFace - ILKLEY 2
Thankyou for taking the time leave this review, we are very sorry to read you had a negative experience when shopping with us. If there is anything we can do to support with please get in touch by emailing us at customerservices@fatface.com or calling us on 0330124000 - All the best, BP
Reply from FatFace - ILKLEY 2
Hello, Thank you for your review.
I am so glad to hear that you were happy with the service you have received. We hope you enjoy your new purchase.
Have a great day! KS
Helpful friendly staff and quality goods
Helpful and friendly staff. I ordered online and saved by picking up my order from the shop which was good. I am happy with my purchase which was good value as it was in the sale.
March 19, 2023
Reply from FatFace - ILKLEY 2
Good Afternoon Pat
Thank you for your review.
I am so pleased to hear of your recent experience in one of our stores. Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Had ordered two garments online
Had ordered two garments online, Needed a refund on one garment, all done politely and easily.
March 14, 2023
Reply from FatFace - ILKLEY 2
Thank you for your 5* review. We are thrilled to learn of your positive experience whilst shopping with us, and look forward to seeing you again soon! - RS
The ladies in the shop are so helpful…
The ladies in the shop are so helpful and friendly. As a now visitor to Ilkley, they remember me and are so incredibly generous of their time to help me when I have needed it!
A pleasure to shop there. Tremendous!
March 16, 2023
Reply from FatFace - ILKLEY 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Favourite shop! I love fat face stores and online
I love fat face stores and online. The advantages of visiting the stores are 1) You can feel the textures of the fabrics. The knitwear is always so soft.
2) Our dog is always made welcome. We don’t have a choice about going into the shop- the dog insists!
Online shopping is very convenient if I can’t get into town.
March 18, 2023
Reply from FatFace - ILKLEY 2
Good Afternoon
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Fat Face Ilkley …what can I say..
Fat Face Ilkley …what can I say..? The staff there are are just brilliant..! But Emma & Heather always go above and beyond, always have a smile and have so many laughs to share..they are infectious…..and an absolute credit to your company…
January 6, 2023
Unprompted review
Reply from FatFace - ILKLEY 2
🤩 Emma & Heather = dream team 🤩
Amazing review. We are sooooo thrilled that you are pleased to shop with us. Your comments will be shared with the superheroes of the Ilkley store :) - RS
Fatface Ilkley need training in CX skills
I love the Fatface brand and their clothing but sad to say we rang the ilkley store from the Skipton store as they showed stock of an item to be met with very poor levels of customer service. I understand they are busy but a blatant refusal to help and told to call in on Boxing Day was not well received. Sorry Fatface, I expected better customer service from your brand.
December 10, 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Good Afternoon Paul
Thank you for your review.
I am so sorry to hear of your recent experience in our Skipton Store. We train all of our crew to provide the best customer service they can to our customers, so this is very sad to hear that this is not the service you received.
I have flagged this with the appropriate department to look into further internally to ensure that this does not happen again.
I hope you have a lovely Christmas.
EP
Excellent service and great product
October 4, 2022
Reply from FatFace - ILKLEY 2
Thank you for your review. We are elated to hear that you received the level of service that we adhere to here at FatFace :) - RS
FatFace is excellent to shop with
FatFace is excellent to shop with, stock levels are good, items are easy to find, payment facilities are good and delivery timely.
September 22, 2022
Reply from FatFace - ILKLEY 2
Hi Janice, thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Staff very helpful and patient
August 25, 2022
Reply from FatFace - ILKLEY 2
Good afternoon Alan!
I am so happy to read what a positive experience you had in the Ilkley store. I will be sure to pass this on to the wonderful team.
I hope you have a wonderful day! DW :)
Really lovely Top
Really lovely Top, fits perfectly and the quality is what you would expect from my favourite shop.
June 26, 2022
Reply from FatFace - ILKLEY 2
Good Afternoon Alan
Thank you for your review.
I am so pleased to hear that you are happy with your recent purchase.
Have a great Afternoon.
EP
Beautifully made and so lovely to…
Beautifully made and so lovely to touch. Thank you. I love your clothes but have to wait for the sale as I have a limited budget.
March 12, 2022
Reply from FatFace - ILKLEY 2
Hi Sandra
Thank you for taking time to review us and being so positive about the quality of our clothes. We really appreciate it. Have a good day. MJ
Great customer service from Emma
Had to pop into the store today to change a jumper for my husband (he wanted to change it for a different colour). The store manager Emma was incredibly friendly and extremely helpful, especially considering the jumper was from Christmas and she had to go on a hunt around the store to find an alternative one. Excellent service from a lovely lady!
February 18, 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Good Morning Charlotte
Thank you for your 5* review and for taking the time to pass on feedback regarding your recent Trip to Ilkley.
Please be assured that I will pass this onto the store and the crew members involved.
Have a great weekend!
- EP
I would just like to give a review on…
I would just like to give a review on the great customer service I received today while shopping in FatFace Ilkley.
Me and my daughter who gets very anxious when shopping was out looking for a new winter coat.
The lady’s at Ilkley really helped me and my daughter who was really struggling at this point after going in many stores in Ilkley choose and also made it very pleasant with their interactions with her.
I only managed to catch one of the names as Emma if I’m not mistaken.
It was a very pleasant trip made better from the very kind staff.
I Will Definitely be back to this store.
Kind regards.
February 15, 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Wayne, Thank you for leaving us your 5 star review. I am pleased to read that your shopping experience was a positive one and you're looking forward to shopping instore again - we can't wait to see you! Take care - ES
Bought a top in January
Bought a top in January, which was worn once washed at 30 as instructed and srunk in the wash. Returned to Ilkley shop which resulted in basically been called a liar and that the manager couldn't see anything wrong with it. When asked if they had another to compare it with was told no and to return to head office. I didn't purchase it from head office?? Rude and unhelpful when the item was clearly faulty. I won't shop here again.
February 11, 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Stephanie,
I am sorry to hear this. Please would you be able to email the details to customerservices@fatface.com, with a copy of the receipt and a photo of the item and one of our customer service team will certainly look to resolve this for you. DW
Lovely staff and lovely clothes
Lovely staff and lovely clothes. My favourite shop.
February 11, 2022
Unprompted review
Reply from FatFace - ILKLEY 2
Hi Helen
Good morning,
I am so happy to read what a positive experience you had in our Ilkley Store store. I will be sure to pass this on to the wonderful team.
I hope you have an amazing weekend :) DW
Excellent well trained staff
Excellent well trained staff in the Ilkley store. So willing to help when asked. They are all polite. friendly and sensible. It’s a well managed branch.
I found a cardigan I liked but the colour didn’t suit me. The staff immediately sourced another colour on line and it arrived at home in a few days. Can’t praise them enough. Going back for Christmas presents.
December 1, 2021
Reply from FatFace - ILKLEY 2
Hi Carol,
Thank you for your 5* review.
I am so glad to hear that you are happy with the service you received both in store and in store and that your order arrived quickly. We will ensure that your feedback is passed on. We hope you enjoy your new purchase.
Have a great day!
Thanks again, JH
Khaki Waterproof Jacket
Bought as Christmas present so hope it fits and therefore 4 stars
November 30, 2021
Reply from FatFace - ILKLEY 2
Good morning Karen,
Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you are happy with the service you have received.
I hope they love their Christmas present.
Have a lovely day!-CA
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