I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jack... See more
Company replied
Location
Switch locationUnit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
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See what reviewers are saying
Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
Company replied
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable... See more
Company replied
Always receive the best customer service from fat-face. Can order on line, pay for items, get them delivered to my local fat-face store free of charge. Should any item require returning one can do so... See more
Company replied
Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, United Kingdom
- 01463 221668
4.8
Excellent
113 reviews
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Excellent service fast and efficient at…
Excellent service fast and efficient at all times highly recommended
October 23, 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for sharing your recent experience in one of our Fatface stores with us.
Please be assured that this will be passed onto the crew members involved for you.
Have a great day!
EP
Excellent service from ladies at desk…
Excellent service from ladies at desk had a problem and all sorted 😀
October 1, 2023
Reply from FatFace - INVERNESS 2
Thank you for your 5* review regarding your recent visit to our Inverness store. It is great to read such positive comments regarding our lovely store crew. Have a lovely day! LB
Training their staff to be helpful.
September 19, 2023
Reply from FatFace - INVERNESS 2
Hello, Thank you for your feedback regarding your recent visit to one of our stores. It is great to read such positive comments regarding our lovely store crew. Have a lovely weekend, KS
Very helpful
September 19, 2023
Reply from FatFace - INVERNESS 2
Hello, Thank you for leaving us this 5* review about your shopping experience, it's great reading such positive comments about the quality and service you received. Take care – KS
Very efficient
Very efficient, but having trouble with sizing, but that's a problem with most outlets. Had to return item to shop but was delighted to find lots of other items. And will definitely buying more, lovely colors and designs in your shop.
August 31, 2023
Reply from FatFace - INVERNESS 2
Hello Anne
thank you for taking the time to leave your review. I am pleased that you had a positive experience whilst visiting our Inverness store - this is great to hear. Take care, LE
Disappointing
You’re not very good at keeping customers up to date and it seems to take a long time for items to arrive.
September 4, 2023
Reply from FatFace - INVERNESS 2
Hello
Thank you for your review.
I am so sorry to hear this,
I have checked and I can see that your parcel is in store ready for collection.
Have a lovely day.
EP
Recent order.
I placed an order online to be picked up in store. After over a week I still hadn’t had any contact to say my order was ready for pick up. I emailed and told them what had happened and within a day my parcel was ready to be picked up. I tried on the item in store as it is a 25 mile journey to my nearest store, it didn’t quite feel right so I returned it there and then. The staff in store were really helpful and friendly.I did reorder in another size this time to be delivered to my home address.
August 27, 2023
Reply from FatFace - INVERNESS 2
Hi Louise,
Thank you for your feedback. I am pleased that our customer services team and the store team were able to help. Your feedback will be fed back to the correct teams to help us improve customer experience going forward. Take care - KS
Staff were super friendly and helpful
Staff were super friendly and helpful. Great quality products and lovely to see a shop still providing good customer service. The staff at Inverness are a credit to your company.
August 9, 2023
Reply from FatFace - INVERNESS 2
Hello, Thank you for your kind feedback regarding your recent order with us. I am so pleased to hear that you were happy with the service you have received. Have a great day! - KS
Sizes are inconsistent
Sizes are inconsistent. Same size in a different colour is not guaranteed the same fit.
July 19, 2023
Reply from FatFace - INVERNESS 2
Hi Joy,
Thank you for your feedback. This is very important to us and your comments will be passed onto the relevant teams. We hope you enjoy shopping with us in future.
Take care - KS
Great products
Would definitely buy from fatface again. Great quality products at competitive prices
July 1, 2023
Reply from FatFace - INVERNESS 2
Hello, Thank you for your 5* review. I am so glad to read that you are happy with your new FatFace items. We hope you enjoy wearing them. Take care, KS
Denim jacket
I was going to buy a denim jacket, unfortunately the size was not in store. The staff were so helpful, helping me try on the correct size in other colours. I then ordered on line and received the jacket. A perfect fit. 🙂
May 31, 2023
Reply from FatFace - INVERNESS 2
Hi there
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - INVERNESS 2
Hello, Thank you for your feedback regarding your recent purchase. I am pleased to read that your online shopping experience was a positive one and hope you look forward to shopping with us in the future. Take care – LB
Great product for that money
Great product for that money. Looks lovely.
I really liked the idea of a knee-length, teal, waterproof coat.
May 3, 2023
Reply from FatFace - INVERNESS 2
Hi Ewa
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Reply from FatFace - INVERNESS 2
Thank you for taking the time to leave us your review. We're happy to hear you are pleased with our service.
Have a lovely day!
Take care, SK
FatFace has become our favourite brand
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable priced. Never issues with the sizing. Staff at Inverness store are extremely nice. Thank you FatFace!
April 28, 2023
Reply from FatFace - INVERNESS 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Have a great day!
Take care, EP
Prompt delivery and helpful staff.
April 26, 2023
Reply from FatFace - INVERNESS 2
Good Morning
Thank you for leaving us this review about your online shopping experience, it's great reading such positive comments about the quality and service you received.
Thank you for being a loyal customer of ours!
Have a great day!
Take care, EP
Jumper ordered on line in the sale
Ordered to come to store to save postage costs. Arrived on time and exactly as described. True to size . V pleased as usual with fat face quality
April 22, 2023
Reply from FatFace - INVERNESS 2
Hi Tracy,
Thank you for leaving us this 5* review.
I'm so glad you are loving your items and that your order arrived promptly. Thank you for being a loyal customer!
Have a great day!
JH
Excellent customer service from Jake…
Excellent customer service from Jake Hobbs and Daria. They were extremely helpful and very pleasant, made shopping in Fat Face a very enjoyable experience.
April 27, 2023
Unprompted review
Reply from FatFace - INVERNESS 2
Hello Margaret, Thank you for your review. I am so glad to read the positive feedback regarding your experience in-store. Thank you for being a loyal customer of ours! Have a great day! KS
Reply from FatFace - INVERNESS 2
Good afternoon, FatFace customer
Thank you for leaving us this review about your instore shopping experience, it's great reading such positive comments about the quality and service you received. We look forward to you shopping with us again soon at our Inverness store.
Take care, JB
Reply from FatFace - INVERNESS 2
Hello Glenda, Thank you for your feedback regarding your trip to the Inverness store. It is so wonderful to read such lovely feedback!
Take care - KS
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