Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
Company replied

Unit 29 Eastgate Shopping Centre, IV2 3PP Inverness, Argyll and Bute, GB
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Ordered a bag online to be delivered to my local store. It arrived timeously & staff were prompt & friendly when I went to collect it. I would happily give 5 stars if the item had actually been avail... See more
Company replied
I bought a great insulated waterproof jacket during a sale which has exceeded my expectation. The price was really good for what is clearly a high quality jacket. Ordered online, I picked up the jack... See more
Company replied
FatFace has become our favourite brand. I like the quality and design of clothes, these are comfortable to wear and look great. I absolutely love childrens line, beautiful designs, and very reasonable... See more
Company replied
Always receive the best customer service from fat-face. Can order on line, pay for items, get them delivered to my local fat-face store free of charge. Should any item require returning one can do so... See more
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Unit 29 Eastgate Shopping Centre, IV2 3PP, Inverness, Argyll and Bute, United Kingdom
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Merchandise attractively presented, and a good representation of FatFace products. I have always found the staff to be very friendly and helpful. Fat face is my “go to” destination for clothing when shopping in Inverness.

Reply from FatFace - INVERNESS 2
I absolutely love FatFace. Quality clothing. Yeah abit on the pricy side.. but your paying for that great quality and I'm happy to pay it. The difference I can see and feel with the clothes compared to standard highstreet brands are miles apart. Very happy.
The lady who worked there that day was very helpful, welcoming and kind. Didn't feel like a customer (which was great) she gave me advice after I asked for it on a few items. She was great!

Reply from FatFace - INVERNESS 2
I love ordering from Fat Face, the order always arrives on time and we’ll packaged. Their clothes are well made and the sizing is always true to size

Reply from FatFace - INVERNESS 2
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