Website was easy to navigate - I searched for sale items in particular sizes, and the items that were/weren't available were indicated immediately. All items I ordered were provided in the delivery to... See more
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Location
Switch locationFatFace, 12 Clarence Street, KT1 1NX Kingston upon Thames, England, GB
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See what reviewers are saying
Brilliant choice of garments, all well made. Love their clothes so much, both adults and children. My husband wears their shorts constantly. I love their hoodies. Granddaughter (6) loves thei... See more
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I tried on the lovely Kara all-cotton top on half price sale in the shop, it was a flattering fit (ruching on the bust and the slightly shorter length siited my petite frame), so I bought it, foun... See more
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Collected slippers from the Kingston shop today. The woman who served me had absolutely no customer service skills whatsoever. Rude attitude. No eye contact. Very abrupt when I showed the incor... See more
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Company details
Written by the company
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK, Ireland, and US, as well as an online shop selling a wide range of womenswear, menswear, kidswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Contact info
FatFace, 12 Clarence Street, KT1 1NX, Kingston upon Thames, England, United Kingdom
- 0208 541 0244
4.5
Excellent
168 reviews
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I had an issue with a jacket and the…
I had an issue with a jacket and the staff at the Kingston branch could not have been more sympathetic and helpful. They went out of their way to put me in touch with the right person to talk to and were very patient when I returned with a resolution to the issue. It wasn't quite the resolution I wanted, but it was entirely my fault for purchasing the item and then not wearing it for a considerable amount of time. It's rare that staff are prepared to go that extra mile to help a customer and this was certainly the case in my experience.
October 12, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
a friend was wearing one of your summer…
a friend was wearing one of your summer scarves and I admired it, bought on line, had it delivered to a store that I was going to be near the next day, and collected it as per easy instructions. Very pleased with the scarf and with the collection point.
September 23, 2025
Reply from FatFace - KINGSTON 3
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered on online
Ordered on online to be picked up at store . Quick delivery to store .
Also returning two tops to the store was not a problem at all as they were wrong size
August 31, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I think the quality of the clothes was…
I think the quality of the clothes was brilliant. Thank you also for sending it so quickly! I now know what I will wear in the chillier weather.
August 25, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
There is great range of products to…
There is great range of products to choose from. Amazing fabric and well done. Colours and textures. Just love it
August 25, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
I had a text and email telling me…
I had a text and email telling me ordered item was ready to collect from the store. I went in to town to pick it up but was told it was not there. I have had no communication since.
August 4, 2025
Reply from FatFace - KINGSTON 3
Thank you for taking the time to leave your review. We are sorry to hear that you haven't received your order. We trust that you have contacted us already, but if not, please email fatfacereviews@mail.fatface.com and a member of our friendly team will be able to help. Thank you, LE
Good customer service
Good customer service. Quick delivery. Pretty, good- quality t-shirt.
July 24, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Kingston branch/ Shorts
Kingston branch the assistant Tessa was extremely helpful in looking up the type of shorts I needed as she knew there was another pattern in the style I already had and liked. She ordered them for me, ( as not available in store) and they were delivered to store ( free) in two days. Great quick service. The shorts are fab! Thank you Fatface
July 9, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
The shop is laid out in sections which makes it easy to browse and have a good look at the selection of clothes.…
The shop is laid out in sections which makes it easy to navigate your shopping journey and enhances your experience. The staff are noticeably, with a friendly’hello’, but are there if you need them.
July 4, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Evil goat
Such wonderful, friendly staff. Asked if they could help with anything, when I mentioned I was looking for a top to go with the skirt I was wearing they suggested great options and ordered a dress for delivery for me because the size I needed was not in stock. Such wonderful humour and cameraderie among staff makes for an amazing shopping experience, from the happy buyer of an evil goat t-shirt 😂
July 9, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Good product rather poor comms for collection
Two shirts were as described, look good, happy with purchase. Men’s short sleeved linen and cotton. Too bad that I was advised about a 3 day delay, on the morning of collection: they were a gift for that day! We changed plans, went elsewhere, only to receive another message that the shirts were in store! so we drove back to Kingston to collect. Given £10 voucher as compensation
June 30, 2025
Reply from FatFace - KINGSTON 3
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
It’s nice environment and nice staff…
It’s nice environment and nice staff and good clothes
June 9, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Brilliant and friendly staff at FatFace…
Brilliant and friendly staff at FatFace in Kingston! Made my errands on behalf of my two teenage daughters a joy!!! 🤩
May 24, 2025
Unprompted review
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Have a great day. Take care, CM
Easy to order online and click and…
Easy to order online and click and collect . Pleasant experience in store . Very helpful staff.
May 1, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
friendly helpful staff and prompt…
friendly helpful staff and prompt delivery of items to store.
April 28, 2025
Reply from FatFace - KINGSTON 3
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
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